![Mizo Development Services](https://media.trabajo.org/img/noimg.jpg)
Client Support Consultant
2 weeks ago
Department:
Business Support Services
Reports to:
Portfolio Manager
Reportees:
None
Main Purpose of Role
The Support Consultant is responsible for post-sale support by interaction with key clients and
internal stake holders.
Responsibilities will be customer care support, Debt sale administration, payment files and recons,
financial administration and book take on process.
This role requires for you to be an out of the box thinker and also to be able to work under pressure.
- Grade 12/matric
- 23 years' experience in client service
- Proficient in MS Excel ( this includes advanced knowledge of excel VLOOKUP's,
- Knowledge of debt collections processes and systems
- Experience with data analysis and report writing / presentation
- Clear written and verbal communication
- Proficient in MS Office
- Cheetah System Knowledge ( Advantage)
- Payment Files
- Download payment file from client systems.
- Ensure payment files are uploaded timeously
- Ensure payment file formats is in line with the automation, check payment for
- Ensure payment files are provided on time as per the SLA
- Create automated processes for loading of payments on every new mandate or add
- Track payments rejected by the automation process and check if payments loaded
- Track the daily payment file report
- Ensure communication to business/Operations by providing a detailed summary
files etc.
- Inform Line mange weekly of payment files received and invoice per client code
- Drop of recons raise concerns with line manage if any
- Customer Care
- Assist in managing, resolving and following up on queries logged between internal
- Set up training for new book purchases on customer care systems/process if
book purchase
- Update Customer Care on each new book purchase
- Manage turnaround times on queries, requests
- Ensure contract terms are adhered to
- Debt Sale Administration / Documentation
- Ensure supporting documentation for each debt sale is provided by client
- Ensure Certificates of Balance, Contracts etc. is provided in the format requested
- Ensure all legal supporting documentation is provided e.g. Judgements
- Create Location (FTP, Disk,) for documentation to be dropped by client
- Save all incorrectly provided supporting documentation to format suitable to
- Inform all relevant departments on the status of supporting documentation
- Build relationships with clients and attend client meetings from time to time
- Financial Administration
- Quality check all invoices that are sent and report payments that are not received
- Ensure that all client and Finance queries are resolved to ensure timeous payment
- Reconciliation of invoices and debtor receipts
- Assist customer care with reimbursements and refunds
- Book Take on
- Ensure correct data and financials reflected in load files
- Complete and map mandates with relevant information
- Check with Operations to ensure Cession letters are sent out after book load
- Ensure Ops have access to required information/documents
- Manage and process clawbacks to ensure they are in line with contracts/agreements
- Ensure that new client code is set up with Finance for revenue/Invoicing purposes
Salary:
Up to R324,000.00 per year
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
-
Client Support Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Pillango Placements Full timeGauteng, JHB - North**R R 20000 Monthly Cost To CompanyWe are looking for a Client Support Consultant to join the CX team at a big, amazing and an innovative company in the health tech space.The Purpose of the Client Experience (CX) Team is to deliver a consistent & remarkable client experience through every single interaction with the company. As apart of...
-
Client Support
2 weeks ago
Johannesburg, Gauteng, South Africa MPRTC Full timeAs the Client Support / Customer Service Consultant, you will be responsible for providing outstanding customer service to clients, ensuring their satisfaction with the company's services and products. You will handle inquiries, complaints, and support requests from clients and provide timely and effective solutions. You will also work closely with the sales...
-
IT Support Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Sabenza IT Full timeIT Support Consultant IT Support - ITJohannesburg - Gauteng - South Africa"Wanted: IT Support Consultant for a pharmaceutical company - where troubleshooting computer glitches is our daily pill, and tech support is our prescription for success"Requirements & Skills: Proven working experience in IT support services or relevant experience Excellent knowledge...
-
Client Service Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Full timeJob DescriptionHello Future Client Service ConsultantWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the...
-
Client Support Manager
2 weeks ago
Johannesburg, Gauteng, South Africa First Point Group Ltd Full time26906Posted: 08/03/2023 Negotiable South Africa, Johannesburg, South Africa South Africa Johannesburg Permanent Client Solutions Manager South Africa Johannesburg Position Description:Manage and grow post-sale client relationships with advertisers of all sizes. Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful...
-
Client Support
2 weeks ago
Johannesburg, Gauteng, South Africa Infotelligent Full timeAs a Client Support and Onboarding Specialist, you will be the first point of contact for new clients and play a critical role in their journey with our company. Your primary focus will be to provide exceptional support and guidance during the onboarding process, ensuring a smooth and efficient experience for our clients. Additionally, you will handle...
-
Client Service Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Rmb Full timeClient Service Consultant page is loaded Client Service Consultant Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R14099 Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales...
-
Senior Consultant Client Service
2 weeks ago
Johannesburg, Gauteng, South Africa Absa Bank Limited Full timeBring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryCONTRACT...
-
Support consultant
2 weeks ago
Johannesburg, Gauteng, South Africa SurTech Full timeSUPPORT CONSULTANT- KONSISE Job Title and Overview A software consultant is responsible for providing expert advice and assistance to our clients to help them with any queries relating to our software solution. They work with clients via phone and email to timeously assist with their queries and to give feedback and guidance. This role is ideal for a degreed...
-
Support Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Entimex Full timeOur company is the sole distributor of the premier educational management software for schools in Southern Africa. This is a dynamic role where you will be responsible for providing initial client training on the system as well as online and telephonic support for it thereafter. Initial client training will require travel which will be within the province...
-
Support Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa SurTech Full timeSupport ConsultantLooking at spending your days providing technical support and troubleshooting client difficulties?We create value for our customers by delivering solutions that power relationships at scale. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact.If you are intense about technology...
-
Technical Support Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Adcorp Holdings Full timeSynopsisOur client is looking for a Technical Support Consultant. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role (6-month contract) based in Johannesburg.The primary purpose of this role is to function as a 1st level...
-
Support Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Syspro Proprietary Limited Full timeSupport ConsultantDepartment: Professional ServicesEmployment Type: Full TimeLocation: SA | JohannesburgDescriptionThe Support Consultant is responsible for assisting and supporting the partner engaging with the customer and supporting the end-user.Key ResponsibilitiesThe incumbent will be responsible to support resellers and end-users with regards to...
-
Interactive Client Centre Consultant X3
2 weeks ago
Johannesburg, Gauteng, South Africa Nmg Benefits Full timeInteractive Client Centre Consultant x- Retirement Fund Administration Interactive Client Centre Consultant x- Retirement Fund Administration Location: Type of employment Full-time Role OverviewThe ICC consultant is the first point of contact for all members/clients and support for all internal stakeholders.Duties and ResponsibilitiesTo answer incoming...
-
Homeowners Client Services Consultant X4
2 weeks ago
Johannesburg, Gauteng, South Africa Energy at Work Projects Full time_Homeowners Client Services Consultant x4_We are seeking friendly, highly skilled client services consultants for one of our biggest clients. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments.To be successful in client services, you should exhibit...
-
Clients Services Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa Nedbank Full timeClient Services Consultant Location: Johannesburg Closing Date 06 March 2024 Leadership Pipeline Manage Self: Operational FAIS AffectedJob Purpose To provide administrative services to clients by attending to transactional, lending and investment needs to achieve Nedbanks' strategic focus to become a clientcentric bankResponsibilities: Build relationships...
-
Support Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa SYSPRO Full timeThe Support Consultant is responsible for assisting and supporting the partner engaging with the customer and supporting the end-user. Department Professional Services Employment Type Full Time Location SA | Johannesburg Workplace type Hybrid Key Responsibilities The incumbent will be responsible to support resellers and end-users with regards to...
-
Client Support Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa beBee Professionals Full timeBeBee Professionals is looking for a Client Support Specialist to join our team in Johannesburg.The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving customer inquiries, and ensuring customer satisfaction.The ideal candidate should have: A Bachelor's degree in Computer Science, Information...
-
Client Care Consultant
2 weeks ago
Johannesburg, Gauteng, South Africa JoburgJobs Full timeIPS Health and Wellness is looking for a proactive and well-spoken Client Care consultant to join our team. You will play an important role in ensuring positive relationships between IPS and its clients. Duties & Responsibilities • Managing large volumes of incoming calls in a fast, friendly and effective way.• Skillfully manage all client queries across...
-
Client Service Consult
2 weeks ago
Johannesburg, Gauteng, South Africa Santam Full timeWho are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...