First Line Manager: Death Claims

2 weeks ago

Bellville, Western Cape, South Africa Sanlam Full time

Who are we?
The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle
- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life
- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.

What will you do?

  • Manage Business Unit & Business Unit Performance.
  • Manage Implementation of existing & new processes, services & procedures.


 Strategic Actions
  • Manage effective streamlining of processes.
  • Manage Productivity, Quality & Workrelated Problems.
  • Manage Department Budget.
  • Manage Staffing Process.
  • Manage Individual Training & Development.
  • Manage Individual Performance.
  • Ensure accurate reporting.
  • Resolution of queries on financial reports, control and authorisation accounts.
  • Resolve audit findings.
  • Complaints investigation and resolution.
  • Recommendations regarding exceptional claims decisions in collaboration with death claims consultants and management.
  • Interaction with various departments in and outside of Business Shared Services.
  • Ensure effective management of Service Level Agreements between BSS, NUB, Distribution, Actuarial, Reinsurers, internal doctors.
  • Effective communication to respective roleplayers.
  • Focused and motivated team.
  • Effective Death Claims Production Centre management.

What will make you successful in this role?

Qualifications:

  • Grade 12 with Mathematics and/or Accountancy.
  • 3 years Degree/ Diploma.

Knowledge and Experience:

  • Knowledge of the Individual Life Insurance processes and products.
  • Knowledge of death claims processes will be advantageous.
  • Leadership experience in managing a team of agents.
  • Impact of legislation, e.g. FICA, Pension Funds Act.

Competencies:

  • Building and Maintaining Relationships
  • Communication
  • Customer Service/Treating Customers Fairly
  • Influencing/Gaining Commitment

Core Competencies

  • Cultivates innovation
  • Contributing independently
  • Customer focus
  • Contributing independently
  • Drives results
  • Contributing independently
  • Collaborates
  • Contributing independently
  • Being resilient
  • Contributing independently

Personal Attributes

  • Communicates effectively
  • Contributing independently
  • Plans and aligns
  • Contributing independently
  • Directs work
  • Contributing independently
  • Decision quality
  • Contributing independently

Build a successful career with us

  • We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters
  • Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.

Turnaround timeDue date:

31 May 2024**
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity.

This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

The Group's Employment Equity plan and targets will be considered as part of the selection process.

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