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First Line Manager

3 months ago

Bellville, Western Cape, South Africa Sanlam Full time

Career Opportunity.

  • Santam's Operation's department has an exciting new role and position available for a Team Manager who will be based in the Service Centre team in
    Bellville.
  • The Team Manager will apart from managing a team of insurance consultants also manage the Brokers experience by providing a dedicated service for high value requests from quotation through inception, amendments to renewal of the policy. The Team Manager is responsible for the High Value portfolio; this includes regular engagement with brokers when it is required as well as the key stakeholders from Broker Services, Risk services and Claims.
    Key Responsibilities.
  • Provide a dedicated service to the brokers, focussing on the high value policies.
  • Understand the different Santam commercial offerings to provide good and proper advice to our brokers.
  • Build strong relationships with the relationship manager and technical manager.
  • Understand the risk exposure for Santam and provide solid underwriting advice to key stakeholders.
  • Ensure corrective underwriting actions by incorporating and discussing risks with technical manager, risk services and relationship manager.
  • Manage the referral process for above mandate requests. Ensure high levels of engagement by providing brokers with continuous feedback.
  • Identify trends and inaccuracies in specific portfolio and take the necessary corrective action and or provide feedback to broker services and risk services.
  • Ensure data quality
  • Manage a team of insurance consultants.
  • Compile reports per Broker for discussion including trends and deviations from process.

Minimum Requirements

  • Matric, Relevant Insurance Related Qualification, FAIS compliant,
  • More than 5 years Commercial Lines experience
  • Indepth knowledge of the different Santam Commercial offerings
  • Working knowledge of reinsurance

Skills

  • Computer Literate (MS Office Package),
  • Relevant System Knowledge (PolicyCenter WebE, CRM),
  • Underwriting,
  • Compiling and Analysing data
  • Understanding of operations management
  • Strong insurance knowledge
  • Ability to transact in the full value offering of service centre
  • People management skills

Competencies

  • Flexibility
  • Excellent interpersonal, communication and networking skills.
  • Bilingual (Afrikaans and English) would be advantageous
  • Strong client service orientation
  • Ability to work under pressure
  • Selfconfidence
  • Problem solving
  • Time Management
  • Strong Conflict handling abilities

Build a successful career with us

  • We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters
  • Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
    Turnaround timeABOUT THE COMPANY*
  • Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
  • Our success is rooted in our passion for our clients and everything we do is Centreed on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
  • At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.