Claims Service Consultant

2 weeks ago

Bellville, Western Cape, South Africa Sanlam Full time
OPPORTUNITY- Santam's Riscor Claims Department has positions available for a Claims Service Consultant based in Bellville, Western Cape.

The purpose of this position is to get the allocated Motor/Non-Motor Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is complete.

This will include communication with the client, intermediary and service provider as well as process of payments on claims as per Assessors' recommendations and instructions.- KEY RESPONSIBILITIES- Manage workload and instructions from system through any communication and or documents.


  • Required to check completeness and correctness of documents.
  • Responsible for all actions to get claim assessment ready.
  • Contact client or intermediary telephonically for any identified outstanding information.
  • Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
  • Arrange Carhire and towing to Panelbeaters.
  • Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
  • Process payments and orders as per Assessor recommendation and instruction.
  • Attend to scheduling for Motor/Non-Motor Assessor appointment.

QUALIFICATIONS AND EXPERIENCE

  • Matric/ Grade 1
  • Minimum 3 years' relevant work experience in short term insurance motor/nonmotor claims settlement
  • Sound understanding of policy wordings
  • Motor/Non-Motor claims handling experience
  • Commercial and Personal Lines claims experience
  • Fully computer literate (MS Office)

Computer Literate (MS Office package:
Word, Excel, PowerPoint, Internet)

SKILLS

  • Ability to verify and interpret policy and appraisal detail
  • Good communication skills
  • Ability to handle conflict and negotiate
  • Negotiation skills
  • Excellent verbal and written communication
  • Accuracy and attention to detail
  • Ability to work well under pressure

COMPETENCIES

  • Analytical Thinking
  • Information Seeking
  • Directiveness
  • Flexibility
  • Initiative
  • Customer Service Consultant

ABOUT THE COMPANY

  • Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
  • Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
  • At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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