Death Claims Team Leader

1 week ago

Bellville, Western Cape, South Africa Sanlam Full time
About Sanlam Corporate

Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees.

We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare Solutions that enable financial confidence for our members.

We enable our clients to make better retirement and risk decisions today through determined and passionate thought leadership and best-in-class people, innovative products and proven processes all designed to help people live a better life tomorrow.


We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success, embracing diversity and committed to transformation.

We do this through living our values of having the courage to be bold, care, collaboration and an intolerance for mediocrity.

We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth. What will you do?

Key Responsibilities:

Set clear direction in respect of team goals, objectives and outputs, performance management, training, coaching and system related duties.
Manage and monitor compliance and adherence to service level agreements.

Monitor risk within the team, department and system and liaise with relevant parties to manage, decrease and or remove these risks.

Identify and inform Manager / Client Relationship Managers of any issues. (Escalation)
A thorough understanding of and compliance with the Pension Fund Act, Fund Rules and Income
Tax Act and any other relevant legislative requirements.

Administration of Retirement Funds and maintenance of member level transactions across functional systems and functional areas within SEB Core - managing the correctness of processing within a functional team.

Supervision of and sign-off on correctness of administrator(s) processing, recording, reporting and related compliance matters.
Manage correctness of processing/recording/reporting within a team.
Manage professional verbal and written communication and reporting to clients. (Internal and external)
Investigate, resolve and respond to internal and external client queries. (Verbal and in writing.)
Guide administrators to investigate, resolve and communicate accurately, effectively and efficiently. (Internally and externally)
Ensure financial controls / risks are addressed and identify and resolve short comings.
Manage and coordinate work distribution within a team to ensure optimal efficiency and adherence to service level agreements.

Identify gaps in training / development needs and ensure that team members are adequately trained on business processes and systems.

What will make you successful in this role?
Minimum of 5 years in Retirement Administration
Senior Administrator and/ or Managerial experience.
Grade 12 with Mathematics
Certificate of Proficiency in Retirement Funds
Team leader/ line manager program Knowledge
Broad financial services industry knowledge
In-depth experience in Retirement Fund administration
Knowledge of death claims and allocation of death benefits in terms of section 37C of the Pension Fund Act
Knowledge of legislation applicable to Retirement Fund Industry
Proficiency in MS Excel and Word

Skills:

The ability to understand each person in your team in such a way to enable you to manage them in a way which brings out the best in them.

The ability to work effectively with large volumes of work, access a situation, understand the risk and direct your team with an approach which will enable you to still reach your goals.

The ability to deal well with pressure.
Attention to detail.
Perseverance
Strong numerical and analytical ability.

Understand your team's role in the bigger picture of the business and drive processes and service level agreements to talk to the bigger picture (conceptual thinking).

Good communication skills verbally and written
Build a successful career with us
We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Turnaround time

The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key g

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