Claims Manager: Liabilities

2 weeks ago

Bellville, Western Cape, South Africa Santam Full time

OPPORTUNITY


Santam Specialist Claims Services has a position available for a Claims Manager who will be based in Cape Town Tygervalley head office.

WHAT WILL YOU DO


The position requires leadership skills and experience in Short Term Insurance, specifically in a Legal Claims environment, as well as competency in general policy knowledge.

The Claims Manager will be responsible for the Insured Recoveries and Liabilities, and this entails managing, supporting, and developing the team to ensure superior service delivery, quality of work and produce optimal results.


This individual will be required to establish and maintain quality standards that drive client delight, cost efficiency, high financial performance, and process compliance.

They will also oversee and report on various specialist portfolios such as Santam Direct and Heavy Haulage Recoveries and Liabilities performances.


DUTIES AND REPSONSIBILITIES
Manage and report on team performance;
Manage human capital and development of staff;
Set goals for team and manage team capacity;
Ensure compliance to contracted service levels and optimised processes;
Mandate to handle claims, by exception;
Participate in ad-hoc projects and improvements;
Ensure adherence to various policies, legislative requirements;
Responsible for staff morale;
Manage internal and external relationships;
Lead and motivate team;
Continually review and measure team activities against targets, standards and service levels, agreeing and taking actions to improve capability and performance so that the team achieves its maximum potential;
Resolve operational performance variations;
Escalate irresolvable problems to higher levels.

QUALIFICATIONS AND EXPERIENCE
Matric;
Law Degree;
Management experience or exposure in Short-term Insurance, Legal Claims environment.

KNOWLEDGE
Comprehensive legal knowledge related to Motor Vehicle Accidents (delictual and procedural principles) and applicable legislative knowledge;
Comprehensive insurance process knowledge;
Insurance product knowledge.

COMPETENCIES
Driving strategy
Client focus
Enabling innovation
Change leadership
Talent enablement
Working with people
Leading & supervising
Coaching & development
Performing under pressure
Planning & organizing
Problem solving
Negotiating and getting agreement

WHO WE ARE
Santam is the market leader in the general insurance industry in Southern Africa.

We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper.

We're about people.

People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.

In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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