Disability Claims Administrator

2 weeks ago

Bellville, Western Cape, South Africa Momentum Corporate Full time

Introduction

Role Purpose
Provide efficient and effective administration support to ensure the smooth running of a functional area.

Requirements:

  • Grade 12 (NQF Level 4)
  • Intermediate Excel
years relevant experience

  • Experience in disability claims process
  • Understanding of the Group Insurance Industry advantagous

Duties & Responsibilities

  • Receive and manage all calls from internal and external clients.
  • Provide first time call resolution to resolve all queries timeously and effectively.
  • Dealing with clients in a competent, efficient and professional manner in accordance with the quality standards.
  • Perform an efficient and accurate administrative function.
  • Ensure accurate completion of documentation as per departmental guidelines in order to meet client needs.
  • Take ownership of escalated and unresolved queries and ensure they are resolved timeously and effectively.
  • Compliance with workplace policies and procedures.
  • Identify risks to the company and escalate accordingly.
  • Engage with appropriate training interventions to promote own professional development.
  • Maintain effective client relationships to ensure successful service delivery and support.
  • Monitor customer delivery constraints and escalate exceptions to management.
  • Maintain positive and productive relationships with key clients.
  • Scanning and Indexing.
  • Update workflow system and upload documents with personal member information.
  • Build and maintain relationships with clients and internal and external stakeholders.
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  • Develop and maintain productive and collaborative working relationships with peers and stakeholders.
  • Positively influence and participate in change initiatives.
  • Continuously develop own expertise in terms of professional, industry and legislation knowledge.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  • Identify opportunities to enhance cost effectiveness and increase operational efficiency.
  • Manage financial and other company resources under your control with due respect.
  • Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

  • Planning and Organisation Skills
  • Accountability
  • Adaptability
  • Results Orientation
  • Attention to Detail
  • Customer Orientation
  • Business Administration Skills
  • Business Writing Skills
  • Communicating with Impact

  • Disability Claims Consultant

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Build a successful career with us We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters Sanlam Life and Savings, Sanlam...

  • Disability Claims Consultant

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Build a successful career with usOverall purpose of the role Assessing disability claims for validity taking into account the medical/clinical information, the job requirements and the policy contract. Case managing claimants through interaction with stakeholders aimed at facilitating successful return to work. Working closely with the administrative team...

  • Disability Claims Consultant

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    About Sanlam CorporateSanlam Corporate forms part of Sanlam Life and Savings Cluster which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial...

  • Disability Claims Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Build a successful career with us We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and...

  • Disability Claims Dispute Consultant

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    About Sanlam CorporateSanlam Corporate forms part of Sanlam Life and Savings Cluster which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial...

  • Team Leader Disability Claims Assessment

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    About Sanlam CorporateOur vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare...

  • Team Leader: Disability Claims Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    About Sanlam Corporate- Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare...

  • Client Service Administrator: Disabilities

    2 weeks ago

    Bellville, Western Cape, South Africa Momentum Corporate Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeProvide quick and accurate...

  • Disability Claims Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    About Sanlam CorporateSanlam Corporate forms part of Sanlam Life and Savings Cluster which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial...

  • Disability Claims Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    About Sanlam CorporateSanlam Corporate forms part of Sanlam Life and Savings Cluster which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial...

  • Death Claims Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    About Sanlam CorporateOur vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare...

  • Living Benefits Claims Consultant

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • Claims Administrative Assistant

    2 weeks ago

    Bellville, Western Cape, South Africa PSG Wealth Financial Planning Full time

    Job description:The Administrative Assistant is primarily responsible for performing after sales service offering to customers, thereby contributing to the ongoing customer relationship. The focus of the role is to provide quality service and maximise customer retention and referral, in line with the Practice Service model and Procedures. The role needs...

  • Living Benefits Claims Consultant

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • Claims Service Consultant: Echelon

    2 weeks ago

    Bellville, Western Cape, South Africa Santam Full time

    What will you do?This career opportunity is available at Echelon a division of Santam for a Claims Handler, who will be based in Claremont, Cape Town. What will make you successful in this role?Coordinate and oversee, manage, negotiate and settle claims end to endAppoint assessors if necessaryManage claims in terms of SLA'sMake decisions regarding...

  • Claims Tracing Assistant

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • Senior Death Claims Specialist

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    About Sanlam CorporateOur vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare...

  • Administrative Clerk

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    OPPORTUNITY- Santam's Legal Claims Solutions department has a position available for an Administrative Clerk who will be based in Bellville.- WHAT WILL YOU DO?- The Administrative Clerk will serve as the support function within the various business units (E.g., support to the motor and non-motor recovery liability motor claims handler) and administrative...

  • First Line Manager: Death Claims

    2 weeks ago

    Bellville, Western Cape, South Africa Sanlam Full time

    Who are we?The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial...

  • Senior Claims Risk Specialist X2

    2 weeks ago

    Bellville, Western Cape, South Africa Health Solutions Full time

    Introduction Through our clientfacing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect...