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Customer Support Agent

3 months ago

Johannesburg, Gauteng, South Africa Four Point 0 Full time
Customer Support Agent ( Export )

  • Permanent


 JHB00002
  • Admin, Office & Support
  • Gauteng, JHB
  • Southern Suburbs
  • R AnnuallyElectronic company looking to hire a young, vibrant Customer Support Agent to join their Exports team.

Responsibilities:

  • Export administration dealing with freight forwarders. Completing export documents.
  • Understand customer needs through their journey, from first contact to presales to ongoing and aftersales support.
  • Manage first contact with prospective customers by evaluating their potential ongoing needs and then either introducing them to EM's products and services or sharing qualified leads with the relevant colleagues.
  • Process all customer orders accurately and timely to improved customer satisfaction, regular updates and feedback to customers regarding the status of their orders, promote our website as a tool to enhance the customer experience.
  • Preparing quotations for clients.

Essential Requirements

  • Exports Administration & Sales beneficial.
  • Export documentation beneficial.
  • Excellent communication skills to build and maintain key customer relationships, written & verbal to keep the customer informed.
  • Previous experience in a comparable customer service role in the electrical or industrial automation industry.
  • For more information please contact:
  • Roxanne Yates