Network Support Services Technician

2 months ago


Midrand, South Africa Manpower Group SA (Pty) Ltd Full time
Our client based in Sandton, Johannesburg is seeking a Network Support Services Technician to join their team. The ideal candidate must be familiar with Software Design Networks (SD-WAN, SD-DC, SD-Access). This would be a 12-month contract. 

Potential scope items:
Areas of focus include but not limited to:
  • Day to day network support for both Branch, ATM’s and 3rd party link and maintenance;
  • interacting with the regional Field engineers, and the IT Network service providers;
  • Improve the current systems that are used to monitor bank branches, and ATMs, to enable better Mean Time To Repair (MTTR) and reporting;
  • Provide regular reports to Supervisor: IT Branch Network, Senior Manager: Integrated Operations Centre monthly or as may be necessary to effect corrective measures to improve efficiency and effective network operations.
 
Deliverable items include but no limited to:
  • Provide first- and second-line technical support.;
  • Routing and switching, as well as software defined networking;
  • IT Network Incident and change and management;
  • Campus IT Network performance and availability;
  • Branch IT Network performance and availability;
  • ATM and Kiosk IT Network performance and availability
  • Enterprise Campus network, which includes Routers, switches and local wire area network (Wi-Fi) Access points and controllers;
  • WAN network, include includes CPEs and service provider managed links;
  • Bug scrub – assess software code running on the networking platforms to show bugs reported against them and how to circumvent the risk
  • Branch network which includes switches and local wire area network (Wi-Fi);
  • Network documentation – get the environment documented correctly and information available to whoever may need it;
  • Training of staff of Integrated IT Operations Centre staff members on first and second level IT Network support.
  • Monthly governance reporting for the IT Network including but not limited to availability and performance.

  • Scope of work was previously defined and approved by Bank and the Service Provider.
  • Scope can be reviewed / refined on a weekly basis, if required.
  • Weekly reviews will be conducted on the progress of the agreed upon deliverables.
  • Formal monthly performance reviews will be conducted on the progress of the agreed upon deliverables.
Please note that only shortlisted candidates will be contacted. 

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