Network Support Services Technician
2 months ago
Potential scope items:
Areas of focus include but not limited to:
- Day to day network support for both Branch, ATM’s and 3rd party link and maintenance;
- interacting with the regional Field engineers, and the IT Network service providers;
- Improve the current systems that are used to monitor bank branches, and ATMs, to enable better Mean Time To Repair (MTTR) and reporting;
- Provide regular reports to Supervisor: IT Branch Network, Senior Manager: Integrated Operations Centre monthly or as may be necessary to effect corrective measures to improve efficiency and effective network operations.
Deliverable items include but no limited to:
- Provide first- and second-line technical support.;
- Routing and switching, as well as software defined networking;
- IT Network Incident and change and management;
- Campus IT Network performance and availability;
- Branch IT Network performance and availability;
- ATM and Kiosk IT Network performance and availability
- Enterprise Campus network, which includes Routers, switches and local wire area network (Wi-Fi) Access points and controllers;
- WAN network, include includes CPEs and service provider managed links;
- Bug scrub – assess software code running on the networking platforms to show bugs reported against them and how to circumvent the risk
- Branch network which includes switches and local wire area network (Wi-Fi);
- Network documentation – get the environment documented correctly and information available to whoever may need it;
- Training of staff of Integrated IT Operations Centre staff members on first and second level IT Network support.
- Monthly governance reporting for the IT Network including but not limited to availability and performance.
- Scope of work was previously defined and approved by Bank and the Service Provider.
- Scope can be reviewed / refined on a weekly basis, if required.
- Weekly reviews will be conducted on the progress of the agreed upon deliverables.
- Formal monthly performance reviews will be conducted on the progress of the agreed upon deliverables.
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