Senior Support Technician
6 months ago
**Job Context**:
**SERVEST SECURITY & TECHNOLOGY HAS A VACANCY FOR A SENIOR SUPPORT TECHNICIAN, REPORTING TO TECHNICAL MANAGER. MUST HAVE GRADE 12 WITH HIGHER TECHNICAL QUALIFICATIONS. PREVIOUS EXPERIENCE REQUIRED IN PARKING / CCTV OR SIMILAR AUTOMATED INDUSTRY.**
**Minimum Requirements**:
- National Senior Certificate (Grade 12); higher Technical qualifications;
- MS SQL Certification.
- Clear criminal record;
- South African citizen;
- Must have valid drivers license and own reliable transport
- Must have very strong IT and networking skills (A+, N+ Preferably)
- Must have worked previously in the Parking/CCTV industry or similar automated industry;
- Must have an understanding of electro mechanical devices, Analogue and IP CCTV systems;
- Must have an understanding of basic electronics and networking;
- Will be required to be calm under pressure/ must be hard working and respect and ahead to deadline imposed either internally or externally;
- Must have a keen problem solving ability and must be able to think on their feet;
- Must have experience in working with other people in a Group;
- Must be able to approach problems in a rational and logical manner;
**Duties & Responsibilities**:
- Provide technical support for customers during our pre
- and post-sales processes
- Ensure all post sales queries are dealt with timeously
- Address all product-related queries on time
- Train customers to use products effectively
- Manage SLA processes in order to exceed SLA requirements
- Managing day-day client relationships
- Sites inspection and reporting
- Excellent communication skills and report writing
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