Network Infrastructure Support Specialist
2 weeks ago
Job Title: Network Support Services Technician
Job Summary: We are seeking a skilled Network Support Services Technician to join our team. The ideal candidate will have extensive knowledge of software design networks (SD-WAN, SD-DC, SD-Access) and be able to provide day-to-day network support for our clients. This is a 12-month contract position, and the successful candidate will be responsible for interacting with regional field engineers and IT network service providers to improve our current systems and provide regular reports to our management team.
Responsibilities:
Provide first- and second-line technical support for our network systems.
Assess and improve the current systems used to monitor bank branches and ATMs to enable better Mean Time To Repair (MTTR) and reporting.
Provide regular reports to our management team on the status of our network operations and performance.
Collaborate with regional field engineers and IT network service providers to resolve technical issues and improve our network systems.
Document and maintain accurate records of our network systems and technical issues.
Requirements:
Extensive knowledge of software design networks (SD-WAN, SD-DC, SD-Access).
Ability to provide day-to-day network support for our clients.
Strong communication and interpersonal skills.
Ability to work effectively in a team environment.
Basic knowledge of network security and compliance requirements.
What We Offer:
A competitive salary and benefits package.
The opportunity to work with a leading organization in the industry.
Professional development and growth opportunities.
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