Desktop Support Technician

7 months ago

Midrand, South Africa Fidelity Services Group Full time

**Position Title: Desktop Support Technician - Heldekruin**
**Division: IT Operations**
**Reports to: IT Operations Manager**
**Business Unit: IT Department**

**Primary Objective**:
We are looking for a Desktop Support Technician to join our IT Operations team. Reporting directly to the IT Operations Manager, you will be responsible for providing comprehensive technical support and maintenance services to our internal users. This role involves traveling to various locations, installing new equipment, addressing service requests, troubleshooting technical issues, and delivering technical training on company equipment.

To excel in this role, you must possess exceptional troubleshooting skills, extensive field experience, and the ability to adapt to dynamic work schedules. As a key member of our IT team, you will efficiently manage all service callouts, ensuring prompt resolution and delivering top-notch service and repairs regardless of the job size.

**Specific Responsibilities**:
Provide on-site service and support during field visits or dispatches.

Manage installation, repair, maintenance, and testing of IT assets at various locations.

Diagnose technical errors or problems and determine appropriate solutions.

Generate timely and detailed service reports and provide constructive feedback.

Document processes accurately to maintain comprehensive records.

Safely operate a vehicle while traveling to different sites; your transport is essential.

Adhere to all company's procedures and protocols.

Collaborate with IT teams and facilitate information sharing across the organization.

Understand customer requirements and offer suitable recommendations and briefings.

Cultivate positive relationships with internal customers.

**Key Result Areas (KRAs) and Key Performance Indicators (KPIs)**:

- Customer Service
- Call Management
- To contribute to the achievement of the IT team KPIs are as follows:

- First Call resolution of 90% or greater.
- 95% SLA on Priority 1 Calls.
- 95% SLA on Priority 2 Calls.
- 92% SLA on Priority 3 Calls.
- 92% SLA on Priority 4 Calls.
- User satisfaction rating 90% or greater.

**One or more of the following qualifications**:

- Matric Certificate.
- CompTIA A+ and Network+.
- MCP (Microsoft Certified Professional) in a relevant area of Operating System network support.
- Proven work experience as a Field Service Technician.
- ITIL Foundation - Advantageous.

**Knowledge and Experience**:

- 3-7 years in a helpdesk, or field support, with at least 2 years in network support or customer support roles.
- Ability to work independently and demonstrate proficiency in:

- PC hardware.
- Networking.
- Operating Systems (Windows 7, 8, 8.1, 10, macOS, Linux, iOS, and Android).
- Applications, including Microsoft Office Products (2010, 2013, 2016, and O365).

**Position Specific Requirements**:

- Own reliable transport is mandatory as the technician will be required to travel to sites for onsite support occasionally.
- General Requirements:

- Standby, overtime, and shift work may be required.

**_

**_ Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._

  • Desktop Hardware Technician

    4 weeks ago

    Midrand, Gauteng, South Africa Curiska Full time

    About the Role:We are looking for a highly motivated Desktop Hardware Technician to join our team at Curiska. As a Desktop Hardware Technician, you will be responsible for installing AIO water cooling systems and managing cables within gaming desktops.Duties and Responsibilities:Assemble desktops, mini-PCs, and upgrade kits according to PCBuilder...

  • IT Support Technician

    3 hours ago

    Midrand, South Africa Persona Staff Full time

    Requirements:Matric is essentialRelated tertiary qualification is essentialA+, N+3+ year experience as an IT technician or similar position with ambition to progress in the ITWindows and Mac OSX knowledgeStrong desktop, operating system and software is essentialMicrosoft Exchange 2016/2019 experience with Microsoft CertificationExperience with CCTV will be...

  • IT Support Technician

    1 week ago

    Midrand, South Africa Bayteck Fire Cc Full time

    Bayteck, a national company in Midrand is seeking a high-energy IT SUPPORT TECHNICIAN. Essential Requirements: - Completed Matric - Completed relevant tertiary IT qualification - beneficial - Completed A+ / N+ - highly beneficial - Own transport with a valid driver’s license - essential - 2+ years’ experience working in desktop, server, cloud, and...

  • Junior Desktop Support Tech

    1 week ago

    Midrand, South Africa Pro Tem Full time

    **Junior Desktop support tech** - Drivers license 08 - Own vehicle - A+ qualification & experience - N+ qualification & experience - Desktop support experience - Must be able to work well under pressure - Must be able to work well on his / her own and in a team - Log all work done & follow prescribed processes and procedures - Stock take - Hardware &...

  • IT Support Technician

    7 days ago

    Midrand, South Africa Jobted ZA C2 Full time

    REQUIREMENTS - Matric is essential - Related tertiary qualification is essential - A+, N+ - 3+ year experience as an IT technician or similar position with ambition to progress in the IT - Windows and Mac OSX knowledge - Strong desktop, operating system and software is essential - Microsoft Exchange 2016/2019 experience with Microsoft Certification -...

  • IT Support Technician

    5 hours ago

    Midrand, South Africa Jobted ZA C2 Full time

    Requirements: - Matric is essential - Related tertiary qualification is essential - A+, N+ - 3+ year experience as an IT technician or similar position with ambition to progress in the IT - Windows and Mac OSX knowledge - Strong desktop, operating system and software is essential - Microsoft Exchange 2016/2019 experience with Microsoft Certification -...

  • IT Support Technician

    7 days ago

    Midrand, South Africa Persona Staff Full time

    REQUIREMENTS Matric is essential Related tertiary qualification is essential A+, N+ 3+ year experience as an IT technician or similar position with ambition to progress in the IT Windows and Mac OSX knowledge Strong desktop, operating system and software is essential Microsoft Exchange 2016/2019 experience with Microsoft Certification Experience with CCTV...

  • IT Support Technician

    7 days ago

    Midrand, South Africa Persona Staff Full time

    REQUIREMENTSMatric is essentialRelated tertiary qualification is essentialA+, N+3+ year experience as an IT technician or similar position with ambition to progress in the ITWindows and Mac OSX knowledgeStrong desktop, operating system and software is essentialMicrosoft Exchange 2016/2019 experience with Microsoft CertificationExperience with CCTV will be...

  • IT Support Technician

    4 days ago

    Midrand, South Africa Persona Staff Full time

    REQUIREMENTS Matric is essential Related tertiary qualification is essential A, N 3 year experience as an IT technician or similar position with ambition to progress in the IT Windows and Mac OSX knowledge Strong desktop, operating system and software is essential Microsoft Exchange 2016/2019 experience with Microsoft Certification Experience with CCTV will...

  • IT Technician

    9 months ago

    Midrand, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

    **Linkfields Innovations** is Hiring we are seeking a skilled and dedicated IT Technician to join our dynamic IT team and contribute to the success of our organization. **Responsibilities**: - Provide technical support to end-users in person, over the phone, or through remote assistance. - Install, configure, and maintain hardware and software components,...

  • Technician Asus

    7 months ago

    Midrand, South Africa DataTech Recruitment Full time

    We are seeking a skilled computer technician with a deep understanding of ASUS hardware to join our team. In this role, you will be responsible for diagnosing and repairing ASUS devices, requiring a keen eye for detail and a strong problem-solving ability. Your expertise in computer systems will be crucial in ensuring our workshop operates efficiently,...

  • IT Technician

    7 months ago

    Midrand, South Africa Pro Tem Full time

    We are looking for an IT Technician who will be responsible for providing technical support, troubleshooting hardware and software issues, and assisting with the maintenance of the organization's IT infrastructure. This role plays a critical part in ensuring the smooth operation of technology systems and helping end-users with their IT-related needs. **Key...

  • Junior IT Technician

    5 days ago

    Midrand, South Africa Frontosa Technologies Full time

    **Requirements**: - Must have Matic - Relevant IT qualification - A+ /N+ - Minimum 1 years relevant experience - Escalating IT issues - Diagnosing and resolving technical issues (hardware) - Providing desktop and server support - Supporting and maintaining MS Server/Desktops - Setting up and configuring new laptops and desktops - Installing authorized...

  • IT Support Technician

    7 days ago

    Midrand, South Africa Dante Personnel Full time

    Gauteng, Midrand - R 10 000 - R 10 000 Well establish company specializing in Medical and Legal Management, Assessments, Administrations and Verifications is looking for an IT Support Technician to join their team **Minimum requirements**: - Matric - 1 - 2 years experience as IT Helpdesk Support - Provides technical support - Problem solving - LAN...

  • Branch Support Technician

    8 months ago

    Midrand, South Africa Spinnaker Software Full time

    Our** Gauteng branch** is looking for an enthusiastic problem solver with a passion for customer service to fill the role of second line support technician. The Support Technician assists our customers in resolving technical (hardware, software & network) problems related to our Arch products. You will enjoy this role if you like travelling to clients'...

  • IT Support Technician

    7 months ago

    Midrand, South Africa Singamandla Full time

    IT Support Technician Vacancy available - Clear criminal record - Own reliable vehicle & valid drivers license - Minimum of 5 years experience in IT field - Applicable IT Qualifications (beneficial) - Data networks knowledge - Experience in VIP SAGE / Pastel Program related setups / program management - Office365 experience - Windows & macOS (Apple...

  • IT Support Specialist

    2 weeks ago

    Midrand, South Africa Afrirent Auto Full time

    **CORE DESCRIPTION** The individual will serve as a key resource that will provide strategic direction for IT Operations and the individual should have the ability to diagnose and resolve complex hardware and software related issues on desktops, laptops, printers and firewalls. The individual will also be responsible for the oversight of the desktop support...

  • IT Support Technician

    1 week ago

    Midrand, South Africa Khunjulwa Managed Services Full time

    Duties & Responsibility of an IT support Technician: - Identify hardware and software solutions - Diagnosing and repairing faults - Managing multiple cases at one time - Testing and evaluating new technologies - Installing and configuring hardware hardware and sofware - Conducting electronical safety checks on equipment - Design and maintain appliacations -...

  • Hardware Support Technician

    8 hours ago

    Midrand, South Africa Spinnaker Software Full time

    **Join the Spinnaker team as a Hardware Support Technician!** You will assist in the resolution of repairs, refurbishment and the services provided to the branches, HO and our customers. You will need to deliver a speedy service, while maintaining good quality control and admin skills. You will assist the Hardware Support technician in maintaining good...

  • Modern Desktop Administrator Skills Programme

    7 months ago

    Midrand, South Africa Afrika Tikkun Full time

    **Exciting Career Opportunity for Young Graduates!** **Join Our Modern Desktop Administrator with Security Skills Programme** Are you a recent graduate passionate about technology and eager to launch a career in IT? We have an incredible opportunity for you! **Program Offers**: 100% Funded Learning & Certification 17-Week Full-Time Skills Programme that...