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Salvage Case Management Agent: Non-Motor

4 months ago

Johannesburg, South Africa Santam Full time

OPPORTUNITY

Santam’s Non-Motor Claims Service department has a position available for a Salvage Case Management Agent: Non-Motor based in Hill on Empire, Parktown.

WHAT WILL YOU DO?

The purpose of this role is to ensure the safe and responsible sale and/or disposal of an asset (non-motor) once it is deemed a write-off or uneconomical to repair, by the Assessor. This must be done in adherence with the SAIA code of conduct. The role exists to have full control, visibility, and management of all of Santam’s non-motor salvage inventory. This is more than R3.2 million worth of potential revenue that directly improves Santam’s bottom line. The value this role contributes is that it controls, manages, and has line of sight of all Santam’s non-motor salvage stock on the move, ultimately ensuring that the salvage is auction-ready, income is generated, and money banked.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

KEY RESPONSIBILITIES

• Conducts the follow-ups on non-motor salvage by Salvage service providers.
• Ensures that salvage is sold as per the target.
• Drive salvage sales against turnaround times 
• Track the salvage payments against sales.
• Verify if payment of salvage is deposited into Santam’s account.
• Liaising with internal and external, Salvage dealers) stakeholders
• Handle queries from stakeholders
• Adherence to SOP and SLA
• Ensures client satisfaction and targets are met.
• Escalate complaints to the relevant Team Managers or Departments.
• Ensures that salvaged assets are auction-ready within the given TAT from when the Upliftment is completed by the Assessor.
• Track Non-Motor assets with relevant Salvage suppliers as per SLA.
• Monitors receipts and dealer stocking of documents by the Salvage Supplier as per SLA.
• Handles the cancellation request coming from the Merit Claims/ Non-Motor Assessing Departments
• Ensure that the systems are utilized per the Salvage SOP
• Identifies gaps between the Salvage department processes and that of the Assessing environment.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• Minimum 2 - 5 years’ experience in the short-term insurance industry.
• Minimum of 2 -3 years salvage experience. 
• Must have a good knowledge of Ms Excel.

KNOWLEDGE AND SKILLS

• Good Negotiating Skills
• Problem Solving Skills 
• Analytical Skills
• Communication Skills
• Conflict Resolution
• Business Acumen
• Good Communication (verbal & written)
• Computer Literacy
• Excel
• ClaimCenter & BPM

COMPETENCIES

• Client Service Orientation
• Analytical Thinking
• Informational Seeking
• Directiveness
• Flexibility
• Initiative 

WHO WE ARE:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Please note that this appointment will be made in line with the Divisional Employment Equity targets.