Case Management Officer

2 weeks ago

Johannesburg, South Africa Motor Industry Bargaining Council Full time

**Duties & Responsibilities**
- Monitor and account for stationery, consumable levels
- Attend to professional drafted correspondence, serving and courier documents
- Generate case management Reports when requested
- Assist at reception(front office) or other Case Manager’ when required,
- Book venues, Interpreters and Panelist for cases with proper notice in terms of DRC rules
- Capture and schedule cases and notify parties, manage effectively, correspondence with parties
- Manage all DRC files in good professional order with all file notes and trails
- Maintain and update CMS and diaries in professional order
- Ensure non jurisdiction matters are transferred to the correct forum and notify parties
- Interpret cases in when required.
- Manage venues and attendees in a professional manner
- Liaise with the CCMA, MIBCO and Labour Court/DOL professionally when required
- Manage referrals from the referred stage to the closed status on CMS maintaining regional efficiency and run required reports
- Oversee and complete SECT 143(3) Applications and maintain a register
- Screen referral documents and notify party if the referral is defective and advise on areas of remedy needed
- Allocate cases to Panelists and compile proper accounts for payment
- Handle complaints and queries professionally
- Receive and assist callers and visitors professionally and methodically
- Process agreement enforcement cases

**Knowledge/Experience/Skills/Requirements**
- Professional behavior essential (walk-inns, employees and employers, trade union officials and employers’ organisations as well as attorneys).
- Presentable and professional attitude, behavior, and demeanor
- Good verbal communication and excellent listening skills
- Ability to withstand pressure and provide above average services
- Must at all times be professional, diplomatic and assertive
- Ability to work independently and use initiative along with problem solving abilities
- Ability to hold professional relationships with stakeholders, i.e. Parties of the Council, Clients, and management team
- Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
- Must be a good team player and achieve objectives and comply with all directives as set out by the Managing Commissioner and the DRC
- Must be meticulous in carrying out tasks/instructions and be fully accountable for all work
- Must be patient and accommodating and be able to work independently if needed

**Qualifications**
- An appropriate grade 12 certificate and/ or equivalent academic qualification
- Computer Literacy
- Proficient in Official languages, including English and any of the official languages will be an advantage
- Knowledge of the Dispute Resolution Centre including the DRC rules and the compliance processes would be an added advantage
- Knowledge of the Case Management System
- Knowledge of Labour Relations Act would be an advantage

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