Salvage Case Management Agent: Non-motor
6 months ago
OPPORTUNITY- Santam’s Non-Motor Claims Service department has a position available for a Salvage Case Management Agent: Non-Motor based in Hill on Empire, Parktown.- WHAT WILL YOU DO?- The purpose of this role is to ensure the safe and responsible sale and/or disposal of an asset (non-motor) once it is deemed a write-off or uneconomical to repair, by the Assessor. This must be done in adherence with the SAIA code of conduct. The role exists to have full control, visibility, and management of all of Santam’s non-motor salvage inventory. This is more than R3.2 million worth of potential revenue that directly improves Santam’s bottom line. The value this role contributes is that it controls, manages, and has line of sight of all Santam’s non-motor salvage stock on the move, ultimately ensuring that the salvage is auction-ready, income is generated, and money banked.- WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?**KEY RESPONSIBILITIES**
- Conducts the follow-ups on non-motor salvage by Salvage service providers.
- Ensures that salvage is sold as per the target.
- Drive salvage sales against turnaround times
- Track the salvage payments against sales.
- Verify if payment of salvage is deposited into Santam’s account.
- Liaising with internal and external, Salvage dealers) stakeholders
- Handle queries from stakeholders
- Adherence to SOP and SLA
- Ensures client satisfaction and targets are met.
- Escalate complaints to the relevant Team Managers or Departments.
- Ensures that salvaged assets are auction-ready within the given TAT from when the Upliftment is completed by the Assessor.
- Track Non-Motor assets with relevant Salvage suppliers as per SLA.
- Monitors receipts and dealer stocking of documents by the Salvage Supplier as per SLA.
- Handles the cancellation request coming from the Merit Claims/ Non-Motor Assessing Departments
- Ensure that the systems are utilized per the Salvage SOP
- Identifies gaps between the Salvage department processes and that of the Assessing environment.
**QUALIFICATIONS AND EXPERIENCE**
- Matric/ Grade 12
- Minimum 2 - 5 years’ experience in the short-term insurance industry.
- Minimum of 2 -3 years salvage experience.
- Must have a good knowledge of Ms Excel.
**KNOWLEDGE AND SKILLS**
- Good Negotiating Skills
- Problem Solving Skills
- Analytical Skills
- Communication Skills
- Conflict Resolution
- Business Acumen
- Good Communication (verbal & written)
- Computer Literacy
- Excel
- ClaimCenter & BPM
**COMPETENCIES**
- Client Service Orientation
- Analytical Thinking
- Informational Seeking
- Directiveness
- Flexibility
- Initiative
**WHO WE ARE**:
- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.- Please note that this appointment will be made in line with the Divisional Employment Equity targets.
-
Salvage Case Agent
5 months ago
Johannesburg, South Africa Sanlam Full time**CAREER OPPORTUNITY** - Santam’s Claim department has a position available for an Salvage Case Agent based at Parktown, Johannesburg.**ROLE PURPOSE** - The purpose of this role is to ensure the safe and responsible sale and/or disposal of an asset (motor and non-motor) once it is deemed a write-off or uneconomical to repair; by the Assessor. This must be...
-
Salvage Clerk
2 months ago
Johannesburg, South Africa Sanlam Full timeOpportunity- Santam’s Salvage Claims department has a position available for a Salvage Clerk based in Parktown, Gauteng.- Role purpose- The purpose of this role is to ensure the safe and responsible sale and/or disposal of an asset (motor and non-motor) once it is deemed a write-off or uneconomical to repair, by the assessor. This must be done in adherence...
-
Salvage Clerk
4 weeks ago
Johannesburg, South Africa Sanlam Full timeOpportunity Santam’s Salvage Claims department has a position available for a Salvage Clerk based in Parktown, Gauteng. Role purpose The purpose of this role is to ensure the safe and responsible sale and/or disposal of an asset (motor and non-motor) once it is deemed a write-off or uneconomical to repair, by the assessor. This must be done in adherence...
-
Non-motor Sos Agent
6 months ago
Johannesburg, South Africa Santam Full timeOPPORTUNITY Santam SOS department has a career opportunity available for a Non-Motor Contact Centre Agent who will be based in Auckland Park. WHAT WILL YOU DO The Contact Centre Agent will fulfil duties such as registration of claims, loading of Insurance and Value-Added Services claims, assisting Brokers/Clients (Internal /External) with claim enquiries...
-
Salvage Clerk
3 months ago
Johannesburg, South Africa Sanlam Full time**WHO WE ARE** - Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...
-
Non-Motor Desktop Assessor: Once and Done X2
1 month ago
Johannesburg, South Africa Santam Insurance Full timeNon-Motor Desktop Assessor: Once and Done X2 (JG 9) Johannesburg, Gauteng, South Africa Santam’s Non-motor Once and Done department has a position available for a Non Motor Desktop Assessor: Once and Done, who will be based in Parktown. WHAT WILL YOU DO? Responsible for assessing merits and quantum of non-motor damage claims through digital...
-
Non-motor Client Experience Manager
6 months ago
Johannesburg, South Africa Sanlam Full time**OPPORTUNITY** - This career opportunity is available at the Santam Non-Motor in the team of Non-Motor for the Client Experience Manager, managing the client experience for the entire Non-Motor value chain, and will be based in Hill on Empire.**WHAT WILL YOU DO** - The purpose of this position is to be the custodian for the client experience throughout the...
-
Non-motor Desktop Assessor: Once and Done X2
6 months ago
Johannesburg, South Africa Sanlam Full timeCAREER OPPORTUNITY- Santam’s Non-motor Once and Done department has a position available for a Non Motor Desktop Assessor: Once and Done ,who will be based in Parktown.**WHAT WILL YOU DO?** - Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor...
-
Non Motor Field Assessor
4 weeks ago
Johannesburg, South Africa Sanlam Full timeNon Motor Field Assessor Date: 30 Oct 2024 Location: Johannesburg, Gauteng, ZA Company: Sanlam Group THE ROLE This career opportunity is available at Non-Motor region and the successful incumbent will be based in Parktown, Johannesburg WHAT WILL YOU DO? The successful candidate will determine the quantum and merit of segmented non-motor claims by...
-
Non Motor Field Assessor
4 weeks ago
Johannesburg, South Africa Sanlam Full timeTHE ROLE This career opportunity is available at Non-Motor region and the successful incumbent will be based in Parktown, Johannesburg WHAT WILL YOU DO? The successful candidate will determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client,...
-
Case Management Officer
5 months ago
Johannesburg, South Africa Motor Industry Bargaining Council Full time**Duties & Responsibilities** - Monitor and account for stationery, consumable levels - Attend to professional drafted correspondence, serving and courier documents - Generate case management Reports when requested - Assist at reception(front office) or other Case Manager’ when required, - Book venues, Interpreters and Panelist for cases with proper notice...
-
Motor Wreck Administrator
5 months ago
Johannesburg, South Africa Sanlam Full timeCAREER OPPORTUNITY- Santam’s Motor Claims department has a position available for a Motor Wreck Administrator based in Hill On Empire, Gauteng.**JOB DESCRIPTION** - The Motor Wreck Administrator is responsible for the settlement of uneconomical to be repaired motor claims in terms of the applicable policy wording on a national basis, after a quantum...
-
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeIsilumko Staffing is seeking an Experienced Salvage Branch Manager to join their team towards the East Rand.This is a strategic leadership role that requires a seasoned professional with a proven track record of sales and achievements.The ideal candidate will have a degree in Business Management or a relevant field and at least 3 years of experience at a...
-
Non Motor Desktop Assessor
5 months ago
Johannesburg, South Africa Santam Full timeOPPORTUNITY Santam’s Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based in Auckland Park. WHAT WILL YOU DO The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client,...
-
Non Motor Claims Specialist
2 months ago
Johannesburg, South Africa Manpower Group SA (Pty) Ltd Full timeThe main purpose of the Claims Specialist’s role is to validate and administrate a client’s claim following a fortuitous event. The claims specialist will be responsible for various Non-Motor Claims. Claims settlement determinations are made in accordance with Standard Operating Procedure, claims guidelines, the specialist own mandate, and the client’s...
-
Non Motor Field Assessor
2 months ago
Johannesburg, South Africa Sanlam Full time**THE ROLE** - This career opportunity is available at Non-Motor region and the successful incumbent will be based in Parktown, Johannesburg**WHAT WILL YOU DO?**WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?** - Receiving instruction from Claims Service Consultant (appraisal notes & docs). - Checking completion and correctness of document and policy...
-
Non-motor Desktop Assessor
5 months ago
Johannesburg, South Africa Sanlam Full timeOPPORTUNITY- Santam’s Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based at Hill on EmpireThe purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service...
-
Motor Desktop Assessor
5 months ago
Johannesburg, South Africa Santam Full timeOPPORTUNITY A position has become available for a Motor Desktop Assessor and will be based in the Motor Claims department at the Auckland Park offices WHAT WILL YOU DO The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating...
-
Non Motor Desktop Assessor
5 months ago
Johannesburg, South Africa Sanlam Full time**OPPORTUNITY** - Santam’s Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based at Hill on Empire, Parktown**JOB DESCRIPTION** - The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss,...
-
Commercial Claims Technician
6 months ago
Johannesburg, South Africa Mirror Images Full timeGauteng, JHB - Western Suburbs - R 30 000 Monthly Cost To Company (Plus Provident fund and Life Group cover. ) An Insurance company based in Rivonia/Sandton is currently seeking a Commercial Claims Technician (Motor and Non motor) to ensure the accurate capturing, processing and finalisation of all Commercial Claims RECOMMENDED QUALIFICATIONS: Matric, FAIS...