Non-motor Client Experience Manager

7 months ago

Johannesburg, South Africa Sanlam Full time

**OPPORTUNITY**
- This career opportunity is available at the Santam Non-Motor in the team of Non-Motor for the Client Experience Manager, managing the client experience for the entire Non-Motor value chain, and will be based in Hill on Empire.**WHAT WILL YOU DO**
- The purpose of this position is to be the custodian for the client experience throughout the non-motor claims journey. The incumbent will manage client related matters and partner with various areas to implement client experience initiatives to assist in achieving the Non-Motor claims client experience strategic objectives.**WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE**
- The incumbent will be responsible for driving strategy to improve policy holder and broker claims experience by designing and continuously improve client journeys across the relevant client landscapes supporting our strategy.
- Develop and manage the framework, tools and processes for insights gathering, measuring and analysis of voice of the client insights thereby creating the knowledge necessary to build, optimise and improve client experience.
- Provide clear and comprehensive understanding of client needs and experience based on applied research methodologies.
- To derive and effectively communicate client-centric recommendations that influence the design of products and services.
- Partner with the Front Office Managers, Regional Claims Managers, Broker, Relationship Managers, Port Folio Managers and Key Account Managers managing Client Experience
- Management of compliance to process SOP’s and SLA’s
- Management of good and poor customer insight and ensure customer insight targets are met.
- Ongoing communication with Business Partners (internal & external)
- Ensure continuous streamlining of business processes.
- Conduct root cause analysis and provide feedback to the relevant parties to find a solution.
- Act as a bridge between clients and their business unit for Non-Motor.
- OSTI/ internal arbitrator escalations

**QUALIFICATIONS AND EXPERIENCE**
- Matric/ Grade 12.
- Bachelor’s degree an added advantage.
- Insurance related qualification
- Computer literate (MS Word, MS Excel and MS Power Point)
- Must have 5-10 years of experience in the Non-Motor claims environment.
- Customer Centricity experience.
- Lean Six Sigma Certification-Green Belt an added benefit.

**KNOWLEDGE AND SKILLS**
- Good negotiating skills.
- Problem solving skills.
- Conflict resolution.
- Business acumen.
- Good communication verbal and written.
- Strong management skills.
- Excellent interpersonal skills.
- Excellent analytical skills.
- Conduct behavioural and situational analysis.
- Formulate and execute initiatives, programs, and strategic objectives.
- Proven computer literacy including advanced MS Word, Excel and Power Point.
- Ability to interact and liaise with a diverse audience range.
- COMPETENCIES- Drives results.
- Information seeking.
- Collaborates.
- Client Focus.
- Flexibility and adaptability.
- Cultivates innovation.
- Analytical thinking.
- WHO WE ARE- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

  • Non-Motor Claims

    3 months ago

    Johannesburg, South Africa CFS Recruitment (Pty) Ltd Full time

    My Short Term Insurance Client is looking for a Non-Motor Claims ConsultantMinimum Requirements:MatricRE 5FETC in Short-Term InsuranceTIALMs. Office2 years of working experience in Non-Motor ClaimsCustomer ServiceBroker experience essWorked for a licensed insurance company (adv)

  • Non-Motor Insurance Adjuster

    6 days ago

    Johannesburg, Gauteng, South Africa CFS Recruitment Full time

    Job Description: As a Non-Motor Insurance Adjuster at CFS Recruitment, your primary responsibility will be to manage commercial lines non-motor claims from intake to closure. This role demands attention to detail, strong analytical skills, and effective communication abilities.Key Responsibilities:Assess and evaluate commercial lines non-motor claims to...

  • Non Motor Field Assessor

    3 months ago

    Johannesburg, South Africa Sanlam Full time

    **THE ROLE** - This career opportunity is available at Non-Motor region and the successful incumbent will be based in Parktown, Johannesburg**WHAT WILL YOU DO?**WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?** - Receiving instruction from Claims Service Consultant (appraisal notes & docs). - Checking completion and correctness of document and policy...

  • Claims Consultant

    4 weeks ago

    Johannesburg, Gauteng, South Africa Energy at Work Projects Full time

    About This RoleWe are seeking a Claims Consultant (Non-Motor) to join our team at Energy at Work Projects. As a leading provider of innovative solutions, we strive to deliver exceptional results and foster a culture of excellence.Job DescriptionThis contract position requires an individual with 2-3 years of experience in HOC non-motor claims consulting. The...

  • Salvage Case Management Agent: Non-motor

    7 months ago

    Johannesburg, South Africa Sanlam Full time

    OPPORTUNITY- Santam’s Non-Motor Claims Service department has a position available for a Salvage Case Management Agent: Non-Motor based in Hill on Empire, Parktown.- WHAT WILL YOU DO?- The purpose of this role is to ensure the safe and responsible sale and/or disposal of an asset (non-motor) once it is deemed a write-off or uneconomical to repair, by the...

  • Commercial Lines Non-Motor Claims

    2 weeks ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Job Title: Commercial Lines Non-Motor Claims Reporting to: Claims Manager Seniority Level: Mid Career (2 - 4 yrs exp) Region: GautengDuties and Responsibilities: - Efficiently process and manage commercial lines non-motor claims - Investigate and assess the validity of claims - Negotiate settlement amounts and payments with clients and third...

  • Commercial Lines Non-Motor Claims

    2 weeks ago

    Johannesburg, South Africa CFS Recruitment Full time

    Job Title:Commercial Lines Non-Motor ClaimsReporting to:Claims ManagerSeniority Level:Mid Career (2 - 4 yrs exp)Region:GautengDuties and Responsibilities:Efficiently process and manage commercial lines non-motor claimsInvestigate and assess the validity of claimsNegotiate settlement amounts and payments with clients and third partiesEnsure compliance with...

  • Non-Motor Claims Technician

    2 weeks ago

    Johannesburg, South Africa Momentum Metropolitan Holdings Limited Full time

    Job title : Non-Motor Claims Technician Job Location : Gauteng, Johannesburg Deadline : January 04, 2025 Quick Recommended Links Jobs by Location Job by industries Requirements Matric Computer Literacy(MS Word, Outlook and Excel) Comfortable with Insurance Systems Higher Certificate in Insurance Registered Representative Completed...

  • Non-motor Desktop Assessor

    6 months ago

    Johannesburg, South Africa Sanlam Full time

    OPPORTUNITY- Santam’s Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based at Hill on EmpireThe purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service...

  • Non-Motor Claims Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa CFS Recruitment (Pty) Ltd Full time

    We are seeking a highly skilled Non-Motor Claims Consultant to join our team at CFS Recruitment (Pty) Ltd. Key Responsibilities:Matric certificate required.RE 5 and FETC in Short-Term Insurance are essential qualifications.TIAL certification and Ms. Office skills are also required.2 years of experience in Non-Motor Claims and customer service skills are...

  • Non-Motor Claims

    4 months ago

    Johannesburg, South Africa CFS Recruitment Full time

    Minimum Requirements:MatricRE 5FETC in Short-Term InsuranceTIALMs. Office2 years of working experience in Non-Motor ClaimsCustomer ServiceBroker experience essWorked for a licensed insurance company (adv)

  • Non-Motor Claims

    4 months ago

    Johannesburg, South Africa CFS Recruitment Full time

    Minimum Requirements:Matric RE 5 FETC in Short-Term Insurance TIAL Ms. Office 2 years of working experience in Non-Motor Claims Customer Service Broker experience ess Worked for a licensed insurance company (adv)

  • Commercial Lines Non-Motor Claims

    2 weeks ago

    Johannesburg, South Africa CFS Recruitment Full time

    Job Title: Commercial Lines Non-Motor Claims Reporting to: Claims ManagerSeniority Level: Mid Career (2 - 4 yrs exp)Region: GautengDuties and Responsibilities: Efficiently process and manage commercial lines non-motor claims Investigate and assess the validity of claims Negotiate settlement amounts and payments with clients and third parties Ensure...

  • Non Motor Desktop Assessor

    6 months ago

    Johannesburg, South Africa Sanlam Full time

    **OPPORTUNITY** - Santam’s Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based at Hill on Empire, Parktown**JOB DESCRIPTION** - The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss,...

  • Non-motor Desktop Assessor

    3 weeks ago

    Johannesburg, South Africa Sanlam Full time

    **CAREER OPPORTUNITY** - Santam’s Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based at Hill on Empire**THE ROLE** - The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with...

  • Negotiator: Non Motor Claims

    3 weeks ago

    Johannesburg, South Africa Old Mutual Full time

    Job title : Negotiator: Non Motor ClaimsJob Location : Gauteng, JohannesburgDeadline : December 27, 2024Quick Recommended Links Jobs by Location Job by industries Job Description Old Mutual Insure is looking for Claims Negotiator in the Non Motor space . The role will be responsible for Non-motor end-to-end claims. The role provides quality claims...

  • Negotiator: Non Motor Claims

    2 weeks ago

    Johannesburg, South Africa Old Mutual Full time

    Job title : Negotiator: Non Motor Claims Job Location : Gauteng, Johannesburg Deadline : December 27, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description Old Mutual Insure is looking for Claims Negotiator in the Non Motor space . The role will be responsible for Non-motor end-to-end claims. The role provides...

  • Non-motor Desktop Assessor

    3 weeks ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam’s Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based at Hill on Empire.The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary,...

  • Commercial Claims Technician

    7 months ago

    Johannesburg, South Africa Mirror Images Full time

    Gauteng, JHB - Western Suburbs - R 30 000 Monthly Cost To Company (Plus Provident fund and Life Group cover. ) An Insurance company based in Rivonia/Sandton is currently seeking a Commercial Claims Technician (Motor and Non motor) to ensure the accurate capturing, processing and finalisation of all Commercial Claims RECOMMENDED QUALIFICATIONS: Matric, FAIS...

  • Non-motor Desktop Assessor: Once and Done X2

    7 months ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam’s Non-motor Once and Done department has a position available for a Non Motor Desktop Assessor: Once and Done ,who will be based in Parktown.**WHAT WILL YOU DO?** - Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc. This position entails assessing most types of non-motor...