Non-motor Client Experience Manager

4 weeks ago

Johannesburg, South Africa Sanlam Full time

**OPPORTUNITY**
- This career opportunity is available at the Santam Non-Motor in the team of Non-Motor for the Client Experience Manager, managing the client experience for the entire Non-Motor value chain, and will be based in Hill on Empire.**WHAT WILL YOU DO**
- The purpose of this position is to be the custodian for the client experience throughout the non-motor claims journey. The incumbent will manage client related matters and partner with various areas to implement client experience initiatives to assist in achieving the Non-Motor claims client experience strategic objectives.**WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE**
- The incumbent will be responsible for driving strategy to improve policy holder and broker claims experience by designing and continuously improve client journeys across the relevant client landscapes supporting our strategy.
- Develop and manage the framework, tools and processes for insights gathering, measuring and analysis of voice of the client insights thereby creating the knowledge necessary to build, optimise and improve client experience.
- Provide clear and comprehensive understanding of client needs and experience based on applied research methodologies.
- To derive and effectively communicate client-centric recommendations that influence the design of products and services.
- Partner with the Front Office Managers, Regional Claims Managers, Broker, Relationship Managers, Port Folio Managers and Key Account Managers managing Client Experience
- Management of compliance to process SOP’s and SLA’s
- Management of good and poor customer insight and ensure customer insight targets are met.
- Ongoing communication with Business Partners (internal & external)
- Ensure continuous streamlining of business processes.
- Conduct root cause analysis and provide feedback to the relevant parties to find a solution.
- Act as a bridge between clients and their business unit for Non-Motor.
- OSTI/ internal arbitrator escalations

**QUALIFICATIONS AND EXPERIENCE**
- Matric/ Grade 12.
- Bachelor’s degree an added advantage.
- Insurance related qualification
- Computer literate (MS Word, MS Excel and MS Power Point)
- Must have 5-10 years of experience in the Non-Motor claims environment.
- Customer Centricity experience.
- Lean Six Sigma Certification-Green Belt an added benefit.

**KNOWLEDGE AND SKILLS**
- Good negotiating skills.
- Problem solving skills.
- Conflict resolution.
- Business acumen.
- Good communication verbal and written.
- Strong management skills.
- Excellent interpersonal skills.
- Excellent analytical skills.
- Conduct behavioural and situational analysis.
- Formulate and execute initiatives, programs, and strategic objectives.
- Proven computer literacy including advanced MS Word, Excel and Power Point.
- Ability to interact and liaise with a diverse audience range.
- COMPETENCIES- Drives results.
- Information seeking.
- Collaborates.
- Client Focus.
- Flexibility and adaptability.
- Cultivates innovation.
- Analytical thinking.
- WHO WE ARE- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

  • Non-motor Client Experience Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    OPPORTUNITY This career opportunity is available at the Santam Non-Motor in the team of Non-Motor for the Client Experience Manager, managing the client experience for the entire Non-Motor value chain, and will be based in Hill on Empire.WHAT WILL YOU DO The purpose of this position is to be the custodian for the client experience throughout the nonmotor...

  • Non Motor Desktop Assessor

    2 weeks ago

    Johannesburg, South Africa Santam Full time

    OPPORTUNITY Santam’s Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based in Auckland Park. WHAT WILL YOU DO The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client,...

  • Non Motor Field Assessor

    4 weeks ago

    Johannesburg, South Africa Santam Full time

    OPPORTUNITY This career opportunity is available for a Non-Motor Flied Assessor and the successful incumbent will be based in Auckland Park WHAT WILL YOU DO Receiving instruction from Claims Service Consultant (appraisal notes & docs). Checking completion and correctness of document and policy conditions. Planning routes for claims, make arrangements and...

  • Commercial Claims Non-Motor

    1 month ago

    Johannesburg, South Africa CFS Recruitment (Pty) Ltd Full time

    My Short Term Insurance Client in Bedfordview is looking for a Non-Motor Claims Specialist.Your main purpose is to validate and administrate a client’s claim following a fortuitous event. You will be responsible for various Non-Motor Claims. Claims settlement determinations are made following Standard Operating Procedure, claims guidelines, the...

  • Non Motor Desktop Assessor

    3 weeks ago

    Johannesburg, South Africa Santam Full time

    OPPORTUNITY Santam’s Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based in Auckland Park. WHAT WILL YOU DO The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client,...

  • Salvage Case Management Agent: Non-motor

    1 month ago

    Johannesburg, South Africa Sanlam Full time

    OPPORTUNITY- Santam’s Non-Motor Claims Service department has a position available for a Salvage Case Management Agent: Non-Motor based in Hill on Empire, Parktown.- WHAT WILL YOU DO?- The purpose of this role is to ensure the safe and responsible sale and/or disposal of an asset (non-motor) once it is deemed a write-off or uneconomical to repair, by the...

  • Salvage Case Management Agent: Non-Motor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    Job Opportunity at Santam:Santam's Non-Motor Claims Service department is looking for a Salvage Case Management Agent: Non-Motor based in Hill on Empire, Parktown.Responsibilities:Follow up on non-motor salvage by Salvage service providers.Ensure salvage is sold as per the target.Drive salvage sales against turnaround times.Track salvage payments against...

  • Non-motor Desktop Assessor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    OPPORTUNITY- Santam's Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based at Hill on EmpireThe purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service...

  • Claims Assessor: Non Motor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Old Mutual Full time

    Description The role will effectively investigate, adjust and report on assigned claims, thus ensuring containment of all Non Motor claims spend on providing excellent service in setting a culture of best practice within mandated responsibility. You would: Process and Understand Non-Motor claims terms & claim types. ​Should be aware of escalation...

  • Non-motor Desktop Assessor

    2 weeks ago

    Johannesburg, South Africa Sanlam Full time

    OPPORTUNITY- Santam’s Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based at Hill on EmpireThe purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, intermediary, service...

  • Non-motor Sos Agent

    1 month ago

    Johannesburg, South Africa Santam Full time

    OPPORTUNITY Santam SOS department has a career opportunity available for a Non-Motor Contact Centre Agent who will be based in Auckland Park. WHAT WILL YOU DO The Contact Centre Agent will fulfil duties such as registration of claims, loading of Insurance and Value-Added Services claims, assisting Brokers/Clients (Internal /External) with claim enquiries...

  • Non Motor Desktop Assessor

    3 weeks ago

    Johannesburg, South Africa Sanlam Full time

    **OPPORTUNITY** - Santam’s Non-Motor Claims department has positions available for a Non-Motor Desktop Assessor based at Hill on Empire, Parktown**JOB DESCRIPTION** - The purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss,...

  • Non Motor Claims Service Manager

    1 week ago

    Johannesburg, South Africa Sanlam Full time

    CAREER OPPORTUNITY Santam’s Non-Motor department has a position available for a Client Service Manager who will be based at Hill on Empire ROLE DESCRIPTION • Attending to complaints regarding repair work, settlement of claims. • Entry point for complaints from the Client Care Department (Ombudsman, Internal Arbitrator) • Providing...

  • Merit Non Motor Desktop Assessor

    3 weeks ago

    Johannesburg, South Africa Santam Full time

    About the Company Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

  • Salvage Case Management Agent: Non-Motor

    1 month ago

    Johannesburg, South Africa Santam Full time

    OPPORTUNITY Santam’s Non-Motor Claims Service department has a position available for a Salvage Case Management Agent: Non-Motor based in Hill on Empire, Parktown. WHAT WILL YOU DO? The purpose of this role is to ensure the safe and responsible sale and/or disposal of an asset (non-motor) once it is deemed a write-off or uneconomical to...

  • Senior Non-motor Claims Specialist

    4 weeks ago

    Johannesburg, South Africa Ultra Personnel Full time

    Matric Certificate and Regulatory Exams Further Education and Training Certificate in Short-Term Insurance NQF 4, and / or a Higher Certificate in Short term Insurance - NQF 5 Class of Business certification (Personal Lines & Commercial Lines) Highly advantageous Must be compliant with FAIS Fit and Proper requirements with track-record of working...

  • Non-motor Sos Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYSantam SOS department has a career opportunity available for a Non-Motor Contact Centre Agent who will be based in Auckland Park. WHAT WILL YOU DOThe Contact Centre Agent will fulfil duties such as registration of claims, loading of Insurance and Value-Added Services claims, assisting Brokers/Clients (Internal /External) with claim enquiries via...

  • Senior Non-motor Claims Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ultra Personnel Full time

    Matric Certificate and Regulatory ExamsFurther Education and Training Certificate in Short-Term Insurance NQF 4, and / or a Higher Certificate in Short term Insurance - NQF 5Class of Business certification (Personal Lines & Commercial Lines) Highly advantageousMust be compliant with FAIS Fit and Proper requirements with track-record of working...

  • Commercial Claims Technician

    4 weeks ago

    Johannesburg, South Africa Mirror Images Full time

    Gauteng, JHB - Western Suburbs - R 30 000 Monthly Cost To Company (Plus Provident fund and Life Group cover. ) An Insurance company based in Rivonia/Sandton is currently seeking a Commercial Claims Technician (Motor and Non motor) to ensure the accurate capturing, processing and finalisation of all Commercial Claims RECOMMENDED QUALIFICATIONS: Matric, FAIS...

  • Non-Motor Desktop Assessor: Once And Done X2

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    CAREER OPPORTUNITYSantam's Non-motor Once and Done department has a position available for a Non Motor Desktop Assessor: Once and Done ,who will be based in Parktown.WHAT WILL YOU DO?Responsible for assessing merits and quantum of a non-motor damage claims through digital photographs, etc.This position entails assessing most types of non-motor claims.Further...