Team Leader
2 weeks ago
Applications are invited for the Team Leader – Field Operations position to be based in Tshwane.
PURPOSE OF THE ROLE:
The Field Operations Team Leader is responsible for managing all field services relating to CPE (Customer Premises Equipment) installations, customer technical support (Call Outs), and quality assurance.
Key Performance Areas would include, but are not limited to:
- Daily monitor if targets are met and make team changes where necessary.
- Manage and allocate resources effectively to meet customer service demands and ensure optimal performance.
- Identify strengths and weaknesses of individuals and move teams around to optimize strong 2-man teams with broad knowledge and skill.
- Ensure “Right first-time” activities, i.e., no repeat call-outs, failed truck rolls, etc.
- Responsible to ensure all technical teams adhere to and implement HSE policies and practices to ensure zero HSE incidents is achieved.
- Encourage teams to communicate and support each other – build team spirit.
- Adhere to and reinforce company policies, procedures, and practices with employees.
- Communicate expectations, roles and responsibilities to team members and supply employees with the resources required to perform their daily duties.
- Responsible for stock control on vehicles and installation stock levels at local offices.
- Responsible to ensuring vehicle and tool inspections are executed per agreed standards.
- Responsible to investigating all Health & Safety, Vehicle and Tools incidents and to report on the disciplinary actions and procedures to be followed.
- Responsible for accommodation arrangements of technical teams visiting different towns.
- Ensure SNT is loaded, approved and paid for before technician teams leave for out-of-town installations.
- Onboard new recruits effectively and efficiently.
- Grow and develop team members and encourage team members to do training as and when required.
- Assist and support ITSA and Scheduling Team Leaders in day-to-day operational challenges.
- Review and approve leave, overtime and standby.
- Lead L1 MOS meetings as directed by the relevant Functional Manager
- Execute daily assigned activities to fulfil Operational plans.
- Report daily on personal activity performance and participate in problem-solving triggers.
- Actively discuss activity and process improvements in MOS meetings.
- Uphold partnership agreements with customer and supplier teams.
- Submit to team and business leadership by following Policies, SOPs and OPLs.
- Coach, lead and guide team members and assist with decision-making.
Key Outputs:
- Execute activities as planned with an urgency to exceed expectations.
- Ensure that work quality is maintained at all times and in line with expectations.
- Complete all administration required timely
- Ensure all teams maintain, respect and care for all tools and equipment issued to them.
- Maintain, respect and care for tools issued.
- Ensure the business culture is practiced by the team.
- Provide oversight of the team as directed by the Functional Manager and provide feedback.
The successful candidate must have the following experience/skills:
Experience:
- Minimum of 2 years' work experience in a Field Services or District Office department.
Skills and competencies:
- Ability to effectively communicate (verbal and written) and implement plans.
- Able to operate as a functional SME.
- Honesty.
- Integrity.
Education Requirements:
Grade 12.
PLEASE NOTE:
- Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel's Employment Equity Plan.
- Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.
-
Maintenance Team Leader
2 months ago
City of Tshwane, Gauteng, South Africa MA Automotive Tool and Die (PTY) Ltd Full time**Primary purpose of the job**: Reporting to the Automation Group Leader, this position requires the services of an individual to ensure optimal press (hydraulic and mechanical) repair and maintenance as per company requirements. **Key Performance Areas**: Supervise team members. Effective shop floor planning. Spare parts control. Continuous development...
-
Sales Team Leader
5 months ago
Century City, South Africa Amazing Vouchers Full timeWe are seeking an excellent **Sales Team Leader** to join our team. **Leading 10+ outbound call centre sales agents.** Overall responsibility for your team success by agreeing, implementing, monitoring individual, team objectives and targets whilst ensuring company policies and procedures are adhered to. Meet team sales requirements as set out in KPI policy...
-
Telecoms Team Leader
5 months ago
Century City, South Africa Jupiter Finance Pty ltd Full timeJob Title: Telecoms Team Leader Location: Sable Square, Century City Start Date: Immediately Jupiter Corp is a company specialising in equipment rental finance. We are looking for a Team leader that can deliver results and manage and grow a team’s capabilities to achieve consistently high levels. In this role, you will be responsible for developing and...
-
Life Data Team Leader
6 months ago
City of Johannesburg, Gauteng, South Africa Antal International Full time**LIFE DATA TEAM LEADER** **About the Role**: A leading reinsurer based in Johannesburg is looking for a Life Data Team Leader with a minimum experience of 8 years in SQL server coding and SQL server database administration and 3 years’ experience in a lead position, managing a team of people. The incumbent objective is to deliver quality data services to...
-
Office manager Netherlands Amsterdam
2 weeks ago
City of Tshwane Metropolitan Municipality, South Africa ADVC Full timeJob Advertisement: Office Manager (Amsterdam, Netherlands)Location: Amsterdam, Netherlands (Position Advertised in South Africa)About the RoleOur rapidly growing company seeks an experienced and driven Office Manager to oversee operations in Amsterdam. As Office Manager, you will ensure seamless coordination of all office functions and projects, from...
-
Student Support Team Leader
5 months ago
Century City, South Africa Educor Full time**Student Support Team Leader (JB3385)**: Century City, Cape Town, Western Cape - Customer Service **Student Support Team Leader (JB3385)** **Century City, Cape Town** **Market Related** To maintain customer satisfaction, service delivery, and student retention through effective management of the student support and student services department and...
-
Call Centre Team Leader
5 months ago
Century City, South Africa mPower People Solutions Full time**Team Leader Position** If you have the following or know someone with the below experience please submit your CV - 3 year + experience in an inbound customer service environment (preferably working with various medical aid schemes) - Matric - Speak fluent in two or more of the following languages besides English: Xitsonga, Sepedi, Setswana, Sesotho,...
-
Student Support Team Leader
5 months ago
Century City, South Africa Kontak Recruitment SA Full timeCentury City, Cape Town, Western Cape - Customer Service **Student Support Team Leader (JB3385)** **Century City, Cape Town** **Market Related** To maintain customer satisfaction, service delivery, and student retention through effective management of the student support and student services department and related sub-departments. **Educational...
-
Sales Team Leader
5 months ago
Century City, South Africa Magnus Marketing Full timeMagnus Marketing, is a cutting-edge Fin-Tech powerhouse specializing in international financial markets and portfolio management. We are on the lookout for exceptional talent to thrive in our fast-paced, fiercely competitive environment. Are you ready to take your career to the next level? If so, we are seeking a dynamic and experienced Sales team leader to...
-
Sales Team Leader
5 months ago
Century City, South Africa Amazing Vouchers Full timeWe are seeking an excellent **Sales Team Leader** to join our team. **Leading 10+ outbound call centre sales agents.** Overall responsibility for your team success by agreeing, implementing, monitoring individual, team objectives and targets whilst ensuring company policies and procedures are adhered to. Meet team sales requirements as set out in KPI policy...
-
Technical Team Leader
4 weeks ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeExperience and Requirements: - Minimum 2 5 years experience as a Team Leader or in a similar role within a call center service environment. - Experience in managing a variety of performance indicators at multiple levels, both internally and externally. - Strong people management skills to motivate and drive the team, with a focus on minimizing absenteeism...
-
Team Leader: Olive Factory
6 months ago
Cape Winelands District Municipality, South Africa Babylonstoren Full timeBabylonstoren has an exciting new position for a Team Leader to join the olive factory team. Requirements A completed National Senior Certificate qualification (matric / Grade 12).3 – 5 years’ experience as a team leader or supervisor in an olive factory or food processing environment.Knowledge of olive oil making and table olive processes.Formal food...
-
Community Team Leader
5 months ago
City of Johannesburg, Gauteng, South Africa Anova Health Institute NPC Full timeAnova is an NGO that empowers people and changes lives. Good health and quality of life is what motivates us to provide healthcare solutions and support for those who need it most. _ **Main Job Purpose**: To provide mentoring - guidance, support and monitoring - and coordinate the team of CYCW in the Project to support mobile paediatric and adolescent...
-
Country Manager
3 months ago
City of Johannesburg Metropolitan Municipality, South Africa Integration Resourcing Full timeOur Client is a leading force in the luxury hospitality sector with a number of properties in remote locations in Botswana This position is responsible for overseeing country operations in a manner that ensures delivery of exceptional guest satisfaction while upholding standards and managing cost to achieve delivery of required profit. This role has...
-
Truck Workshop Team Leader
3 weeks ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeThe Truck workshop department currently has a vacancy for an assertive, hands-on and attentive to detail individual to join their team as a Truck Workshop Team Leader. Duties and responsibilities will include, but are not limited to the following: - Support the Manager with daily planning and work allocation – Assist with delegation of tasks to mechanical...
-
Client Liason Agent
1 week ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeJob Overview: We are looking for an enthusiastic and organized **client liason Agent- Team-Leader** to support our marketing department in its primary and administrative duties. The ideal candidate will assist in executing marketing strategies, conducting market research, organizing campaigns, and maintaining promotional materials. This role requires...
-
Pv Solar Technical Leader
5 months ago
City of Johannesburg, Gauteng, South Africa Zeal HR Full time**PV SOLAR TECHNICAL LEADER** **Introduction**: Our international client in the Energy sector is looking for a zealous and proactive **P**V SOLAR TECHNICAL LEADER **to lead a team of electricians, technicians, and site design personnel to complete multiple tasks related to ensuring proficient installation and maintenance standards. **Requirements**: -...
-
Financial Accountant
3 months ago
City of Johannesburg Metropolitan Municipality, South Africa JCA Personnel Full timeFinancial Accountant My Client, a leader in aircraft finance & leasing industry, is looking for a strong, vivacious, and robust individual in the role of Accountant for multiple entities. Minimum BCom degree. Must have solid 5+ years’ experience in an accounting role. Will report to the CFO. Must be willing to work in a fast and demanding work...
-
Financial Accountant
3 months ago
City of Johannesburg Metropolitan Municipality, South Africa JCA Personnel Full timeFinancial Accountant My Client, a leader in aircraft finance & leasing industry, is looking for a strong, vivacious, and robust individual in the role of Accountant for multiple entities. Minimum BCom degree. Must have solid 5+ years’ experience in an accounting role. Will report to the CFO. Must be willing to work in a fast and demanding work...
-
Business Development Consultant
5 months ago
City of Tshwane, Gauteng, South Africa CA Financial Appointments Full timeJoin my successful client in the Wealth Industry to follow up on leads from the Wealth Managers to secure new business. Are you a confident individual who is able to liaise with high net worth clients? Then this role is for you!!! **Responsibilities** - Prospect potential clients for the services offered by Wealth Managers - Generate leads and refer to...