Service Desk Operator

6 months ago


Kimberley, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

We are seeking a highly skilled Service Desk Operator to join our team. The ideal candidate will have 2 to 3 years of experience as a Service Desk Operator, with expertise in primary interface between the user community and the support staff. This role is based in Kimberly.

 

Responsibilities and Duties

 

  • Provide telephone support as far as possible before escalating the problem to a qualified support technician.
  • Schedule and prioritize support calls for attention by the most appropriate support technician.
  • Escalate problem situations as appropriate.
  • Provide accurate and comprehensive solutions to customer problems by collaborating with relevant ICT team members.
  • Research, resolve, and respond to complex support requests.
  • Empower customers so that they can make more effective use of the ICT services available to them.
  • Participate in team projects that enhance the quality or efficiency of the ICT ServiceDesk.
  • Contribute solutions to the resolution database.
  • Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.
  • Provide technical assistance and support to end-users, including troubleshooting hardware and software issues, network connectivity problems, and application errors.
  • Diagnose and resolve technical problems in a timely manner, escalating more complex issues to the appropriate support teams, if necessary.
  • Install, configure, and maintain computer hardware, software, and peripheral devices, ensuring compatibility and adherence to organizational policies and procedures.
  • Recommending the procurement and licensing of software
  • Assist with the identification of licensing risks.
  • Provide input to the technical team around preferred software.
  • Contribute to the development and implementation of ICT policies, procedures, and standards to ensure consistent and efficient service delivery.
  • Stay up to date with emerging technologies, industry trends, and best practices in ICT support to continuously enhance technical skills and knowledge.
  • Measure and monitor user satisfaction indicators and highlight any issues of concern.
  • Perform random customer satisfaction surveys.
  • Teach or assist with training courses.
  • Test training and competency testing material.
  • Participate in evaluating new training and competency testing material.
  • Develop and coach colleagues.
  • Lead and assist other ICT ServiceDesk staff with support requests.
  • Perform a quality assessment on ServiceDesk calls.
  • Relevant operational reports as and when required.
  • Communicate and consult with relevant stakeholders.
  • Perform ad-hoc tasks as required in the ICT division

 

 

Desired Experience & Qualification

 

  • Relevant Diploma or degree in Computer Science or Information Technology
  • 2 to 3 years of related experience
  • Certifications, such as ITIL, CompTIA A+, or relevant technical certifications, are a plus.

 

Minimum Experience

  • ICDL, Microsoft Office Specialist, will be an added advantage.
  • Solid understanding of computer systems, networks, hardware, and software applications
  • Computer skills (MS Office suite)
  • Strong communication skills, both verbal and written, with
  • The ability to explain technical concepts to non-technical users effectively.

Exceptional customer service skills and a strong commitment to providing a positive user experience



  • Kimberley, Northern Cape, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

    Service Desk OperatorWe are seeking a highly skilled Service Desk Operator to join our team. The ideal candidate will have 2 to 3 years of experience as a Service Desk Operator, with expertise in primary interface between the user community and the support staff. This role is based in Kimberly.Key ResponsibilitiesProvide telephone support as far as possible...


  • Kimberley, Northern Cape, South Africa Unique Personnel Ltd Full time

    Key Responsibilities:We are seeking a highly skilled and experienced Reception and Sales Consultant to join our team at Unique Personnel Ltd. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients, managing appointment bookings, and promoting our IV therapy treatments.Key Skills and...


  • Kimberley, South Africa Sol Plaatje University Full time

    **Purpose** The purpose of this position is to provide an accurate and effective administration of all the SPU staff personnel and salary-related details on the HR System. **Minimum Requirements** - National Senior Certificate. - Two year's relevant experience. - Computer literate. **Recommendation** - ITS experience would be an added advantage. - Exposure...


  • Kimberley, Northern Cape, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

    Job Description:We are seeking a highly skilled Service Desk Operator to join our team at LINKFIELDS INNOVATIONS (PTY) LTD. The ideal candidate will have 2 to 3 years of experience as a Service Desk Operator, with expertise in the primary interface between the user community and the support staff.Responsibilities and Duties:Provide telephone support as far...


  • Kimberley, Northern Cape, South Africa Unique Personnel Ltd Full time

    We are seeking a skilled Dental Receptionist to work half-day and ensure the smooth operation of our front desk. Key responsibilities include:* Greeting and welcoming patients to the practice* Scheduling, rescheduling, or canceling appointments as needed* Assisting patients with information forms* Preparing patient charts and daily schedules* Updating...


  • Kimberley, Northern Cape, South Africa Unique Personnel Ltd Full time

    We are seeking a highly organized and personable dental receptionist to join our team at Unique Personnel Ltd. for a half-day position. The ideal candidate will be responsible for ensuring the smooth operation of our front desk, including:Key Responsibilities:Greeting and welcoming patients to the practiceScheduling, rescheduling, or canceling appointments...

  • Service Advisor

    1 week ago


    Kimberley, South Africa Jobted ZA C2 Full time

    Main Purpose of Job The Service Advisor works pro-actively to ensure the effective daily operation of the service reception and that the customer service needs and expectations are met, from customer enquiry through to completion of the invoice and follow-up. This work contributes to an optimized utilization of the workshop and long profitable relations...

  • Operations Supervisor

    2 weeks ago


    Kimberley, South Africa Brambles Group Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...

  • Service Advisor

    2 weeks ago


    Kimberley, South Africa Morgan Motor Group Full time

    Main Purpose of JobThe Service Advisor works pro-actively to ensure the effective daily operation of the service reception and that the customer service needs and expectations are met, from customer enquiry through to completion of the invoice and follow-up. This work contributes to an optimized utilization of the workshop and long profitable relations with...

  • Service Advisor

    1 week ago


    Kimberley, South Africa Morgan Group Full time

    Main Purpose of Job The Service Advisor works pro-actively to ensure the effective daily operation of the service reception and that the customer service needs and expectations are met, from customer enquiry through to completion of the invoice and follow-up. This work contributes to an optimized utilization of the workshop and long profitable relations...

  • Service Advisor

    2 weeks ago


    Kimberley, South Africa Morgan Group Full time

    Main Purpose of JobThe Service Advisor works pro-actively to ensure the effective daily operation of the service reception and that the customer service needs and expectations are met, from customer enquiry through to completion of the invoice and follow-up. This work contributes to an optimized utilization of the workshop and long profitable relations with...


  • Kimberley, Northern Cape, South Africa The Building Company Full time

    Main Responsibilities:As an Operations Coordinator at The Building Company, you will be responsible for ensuring the smooth operation of the business unit. This will involve providing general assistance duties as per the business unit's operational needs. Your role will be to work in various areas of the business unit, adhering to company policies and...

  • IT Engineer

    2 months ago


    Kimberley, South Africa Recru-it Full time

    Kathu, Northern Cape Main Requirements:The company is looking to hire professionals, that is passionate to resolve IT related problems, as well as creating an enhanced customer experience for the companys clients. The candidate must have project management skills as well as time management skills in order to address issues logged by the company clients in a...


  • Kimberley, Northern Cape, South Africa Boardroom Appointments Full time

    At Boardroom Appointments, we are seeking a highly skilled and experienced Retail Operations Assistant to join our team. The successful candidate will be responsible for supporting the Store Manager in managing day-to-day store operations, including opening and closing procedures, inventory control, and staff scheduling.Key Responsibilities:Support Store...


  • Kimberley, Northern Cape, South Africa Country Hotels Full time

    COUNTRY HOTELS IS EXPANDING AND SEEKING A LEADER IN HOTEL OPERATIONS.About the RoleAs a seasoned hotel professional, you will oversee the operational functions of our properties, ensuring full compliance with established controls, policies, and service standards. You will lead key property issues, including capital projects, maintenance, customer service,...


  • Kimberley, Northern Cape, South Africa Boardroom Appointments Full time

    Job Title: Assistant Store ManagerJob Summary:Boardroom Appointments is seeking a professional Assistant Store Manager to support the Store Manager in managing day-to-day store operations.Key Responsibilities:Support Store Operations: Assist the Store Manager in managing store operations, including opening/closing, inventory control, and staff...


  • Kimberley, Northern Cape, South Africa Country Hotels Full time

    Hotel Operations DirectorCountry Hotels is expanding and looking for a seasoned hotel professional to lead our operations. As a Hotel Operations Director, you will be responsible for overseeing the day-to-day functions of our hotels, ensuring full compliance with operational controls, policies, procedures, and service standards.Key Responsibilities:Lead all...


  • Kimberley, Northern Cape, South Africa Dis-Chem Pharmacies Full time

    Job Description for Store Operations ManagerWe are seeking a highly motivated and organized individual to fill the role of Store Operations Manager at Dis-Chem Pharmacies. The successful candidate will be responsible for ensuring the smooth operation of our stores, including inventory management, sales floor and receiving duties, and customer service.Key...


  • Kimberley, Northern Cape, South Africa Morgan Motor Group Full time

    Main Objective of RoleThe Service Advisor works proactively to guarantee the effective daily operation of the service reception, ensuring customer service needs and expectations are met from initial contact through to completion of the invoice and follow-up. This role contributes to optimized workshop utilization and long-term profitable relationships with...


  • Kimberley, Northern Cape, South Africa Hire Resolve Full time

    Job Title: Unit ManagerJob Summary:Hire Resolve's client is seeking a skilled Unit Manager to oversee the operational, financial, and administrative aspects of a healthcare unit. The successful candidate will lead a dedicated team to deliver exceptional patient care.Key Responsibilities:Oversee daily operations of the healthcare unit, ensuring compliance...