Service Advisor Professional
2 weeks ago
Salary: Estimated $60,000 - $80,000 per year
About the Job:
The Service Advisor Professional plays a crucial role in ensuring the effective daily operation of the service reception and meeting customer service needs and expectations. This work contributes to an optimized utilization of the workshop and long profitable relations with customers.
Key Responsibilities:
- Contact service customers to make bookings and promote the sales of labour and parts.
- Contact customers for authorization for any additional repairs beyond the agreed estimate and provide updated delivery times.
- Record results of contact on the job card and obtain customer approval and signature after ensuring they understand dealership's payment policy.
- Ensure security of all vehicles, i.e., vehicles locked in workshop and keys locked in key safe.
- Obtain approval from service plan and warranty providers before technicians start work on vehicles.
- Ensure job cards are completed accurately and fully, costed and invoiced timeously, and required documents are signed by clients.
- Monitor Work In Progress daily and follow up on any outstanding payments.
Required Skills and Qualifications:
- Grade 12 certificate
- Minimum of 2 years' service advisor experience
- Experience on Evolve, CMS, and OEM systems will be an advantage
- Exceptional communication skills
- Exceptional customer service
- Clear criminal record
- Computer literate
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