Service Advisor Specialist
2 months ago
Main Objective of Role
The Service Advisor works proactively to guarantee the effective daily operation of the service reception, ensuring customer service needs and expectations are met from initial contact through to completion of the invoice and follow-up. This role contributes to optimized workshop utilization and long-term profitable relationships with customers.
Essential Qualifications, Experience and Skills
- Grade 12 certificate
- Minimum of 2 years' service advisor experience
- Experience on Evolve, CMS and OEM systems will be an advantage
- Exceptional communication skills
- Exceptional customer service
- Clear criminal record
- Computer Literate
Key Responsibilities and Accountabilities
- Contact service customers to make bookings.
- Promote the sales of labour and parts.
- Contact the customer for authorization of any additional repairs beyond the agreed estimate and provide the customer the new estimate and updated delivery time.
- Record the results of the contact on the job card and any additional instructions authorized or declined by the customer.
- Obtain the customer's approval and signature after ensuring the customer understands the dealership's payment policy.
- Ensure the security of all vehicles, i.e., vehicles locked in the workshop and keys locked in the key safe.
- Ensure to obtain approval from service plan and warranty providers before technicians start work on the vehicle.
- Ensure job cards are completed accurately and fully.
- Ensure all job cards are costed and invoiced timeously and all required documents are signed by the client.
- Monitor Work In Progress daily.
- Follow up on any outstanding payments.
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