Service Team Lead

3 days ago


Kimberley, Northern Cape, South Africa Morgan Group Full time
Main Job Purpose

The Service Team Lead is responsible for ensuring the efficient operation of the service reception and delivering exceptional customer service from initial contact to completion. This role contributes to optimized workshop utilization and long-term profitable customer relationships.

Key Responsibilities
  • Contact customers to book services and promote sales of labor and parts.
  • Contact customers for authorization on additional repairs, providing estimates and updated delivery times.
  • Record contact results and instructions on job cards.
  • Obtain customer approval and signature after explaining payment policies.
  • E nsure vehicle security in the workshop and key safety.
  • Get approval from service plan and warranty providers before technicians start work.
  • Complete and cost job cards accurately and timely, with all necessary documents signed by clients.
  • Monitor Work In Progress daily and follow up on outstanding payments.
About Morgan Group

Morgan Group offers a dynamic work environment and opportunities for professional growth. Our team members enjoy competitive compensation packages, including an estimated salary of $55,000 - $70,000 per year, depending on experience and qualifications.


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