Front Office Manager

2 months ago

Kimberley, South Africa Marriott International, Inc Full time

**Additional Information**
**Job Number**24204350
**Job Category**Rooms & Guest Services Operations
**Location**Protea Hotel Kimberley, The Kimberley Big Hole, Kimberley, South Africa, South Africa, 8300
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years' experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
- At least 2 years' relevant supervisory experience in a hotel.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to

  • Front Office Assistant Manager

    2 months ago

    Kimberley, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24204346 **Job Category**Rooms & Guest Services Operations **Location**Protea Hotel Kimberley, The Kimberley Big Hole, Kimberley, South Africa, South Africa, 8300 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...

  • Front Office Supervisor

    3 months ago

    Kimberley, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24174255 **Job Category**Rooms & Guest Services Operations **Location**Protea Hotel Kimberley, The Kimberley Big Hole, Kimberley, South Africa, South Africa, 8300 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Front Office Supervisor

    3 months ago

    Kimberley, South Africa Marriott International, Inc Full time

    **Job Number** 24174255 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Kimberley, The Kimberley Big Hole, Kimberley, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Housekeeping Supervisor/duty Manager-protea Hotel Kimberley

    3 weeks ago

    Kimberley, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24220202 **Job Category**Housekeeping & Laundry **Location**Protea Hotel Kimberley, The Kimberley Big Hole, Kimberley, South Africa, South Africa, 8300 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to...

  • Lodge Anchor

    2 months ago

    Kimberley, South Africa Jobted ZA C2 Full time

    Area/Location: Hoedspruit Summery: Lodge Anchor is the primary point of contact for guests and ensuring they have a welcoming and enjoyable experience throughout their stay, they provide information and assistance to guests regarding local attractions and activities, they ensure smooth operations between different departments, such as housekeeping, food...

  • Senior Faculty Administrator

    3 months ago

    Kimberley, South Africa Sol Plaatje University Full time

    **Purpose** The Faculty of Humanities is seeking to appoint a Senior Faculty Administrator. The main purpose of this position is to proactively provide efficient and effective administrative support to the Head of Department. **Minimum Requirements** - Relevant Diploma. - 2-3 years related experience in an academic administration environment. - Computer...

  • Lodge Anchor

    2 months ago

    Kimberley, South Africa IntelliStaff Full time

    Area/Location: HoedspruitSummery:Lodge Anchor is the primary point of contact for guests and ensuring they have a welcoming and enjoyable experience throughout their stay, they provide information and assistance to guests regarding local attractions and activities, they ensure smooth operations between different departments, such as housekeeping, food and...

  • Lodge Anchor

    2 months ago

    Kimberley, South Africa IntelliStaff Full time

    Area/Location: HoedspruitSummery: Lodge Anchor is the primary point of contact for guests and ensuring they have a welcoming and enjoyable experience throughout their stay, they provide information and assistance to guests regarding local attractions and activities, they ensure smooth operations between different departments, such as housekeeping, food and...

  • Tb Support Officer

    4 months ago

    Kimberley, South Africa The Aurum Institute Full time

    **Work Description** The TB Support Officer is responsible for providing outreach services from the Site to the Community,to provide home visits and symptomatic screening for households and referrals to health facilities for further management, Contact Management of TB Patients and Recall of Lost patients. Capturing of data and completing weekly and monthly...

  • Senior Officer: Employment Relations

    5 months ago

    Kimberley, South Africa Sol Plaatje University Full time

    **Purpose** The incumbent is to assist with providing sound, effective services, advice and support on employee relations matters to line managers, organised labour and the broader University. Represent the university at external structures i.e. CCMA, Bargaining Councils and department of labour **Minimum Requirements** - Bachelor’s degree (NQF 7) in...

  • Relationship Manager: Transactional Banking

    2 months ago

    Kimberley, South Africa Nedbank Full time

    **Relationship Manager: Transactional Banking** - Requisition Number-136413- Closing Date - 09 December 2024- Location-Kimberly- Talent Acquisition Consultant - Veronica Manyike- Job Family- Sales And Services - Career Stream- Client Service - Leadership Pipeline- Manage Self: Professional **Job Purpose** - To expand market share among Commercial Banking...

  • Store Manager

    5 months ago

    Kimberley, South Africa Stratford academy Full time

    **Qualifications**:Grade 12 A tertiary qualification in management, finance, or commerce would be advantageous. **Experience**:At least three to five years of experience in a supervisory or management role in retail. **Skills Required**: Selling skills Working knowledge of a store management system Financial skills Knowledge of Industrial...

  • Reservations Agent

    2 months ago

    Kimberley, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24199353 **Job Category**Reservations **Location**Protea Hotel Kimberley, The Kimberley Big Hole, Kimberley, South Africa, South Africa, 8300 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Warehouse Manager

    5 days ago

    Kimberley, South Africa CTM Full time

    CTM Kimberley has a vacancy open for a Warehouse Manager The candidate must have the following Key competencies: 1. Entrepreneurial & innovative 2. Strong driving skills 3. Passion for customers 4. Responsible and accountable 5. Organized 6. Deadline and results driven 7. Ability to work independently and under pressure 8. Strong communication skills 9....

  • Production Manager

    5 days ago

    Kimberley, South Africa Helderberg Personnel Full time

    My client, a well established concern with the agricultural industry has a pecan processing plant and is seeking to employ a Line Manager with 2-3 years experience in a similar role. Knowledge of the pecan industry and warehouse experience will be advantageous. production manager|team leader Duties will include: - Maintaining strict discipline in the...

  • Warehouse Manager

    4 days ago

    Kimberley, South Africa CTM Full time

    CTM Kimberley has a vacancy open for a Warehouse Manager The candidate must have the following Key competencies: 1. Entrepreneurial & innovative 2. Strong driving skills 3. Passion for customers 4. Responsible and accountable 5. Organized 6. Deadline and results driven 7. Ability to work independently and under pressure 8. Strong communication...

  • Floor Manager

    3 weeks ago

    Kimberley, South Africa Afro Miaki Group Full time

    **MAIN OUTPUTS**: **Operations**: Meeting room preparation - layout in line with client requests Ensure adequate amounts of stationery in the allocated areas’ meeting rooms Daily floor walks for both visitor area and office area Monitoring and reporting on space usage Auditing pause areas, including printer stock Visual inspection to ensure...

  • Dedicated Operations Coordinator

    5 days ago

    Kimberley, Northern Cape, South Africa Mirna Butler Recruitment Full time

    At Mirna Butler Recruitment, we're committed to delivering exceptional results in the world of design and branding. Our dynamic team is currently seeking a highly organized and detail-oriented Dedicated Operations Coordinator to join our ranks.This is an excellent opportunity for individuals looking to start their career in a fast-paced environment where no...

  • Supply Chain Operations Manager

    5 days ago

    Kimberley, Northern Cape, South Africa CTM Full time

    About CTM Kimberley:">CTM Kimberley is seeking a highly skilled and experienced Warehouse Manager to join our team. This role plays a crucial part in ensuring the smooth operation of our warehouse, handling inventory management, logistics, and overall supply chain efficiency.">Job Description:">The Warehouse Manager will be responsible for overseeing daily...

  • Partnership / Relationship Manager

    2 months ago

    Kimberley, South Africa Jobted ZA C2 Full time

    Partnership / Relationship Manager Kimberley Our client is seeking a dynamic and results-driven Partnership / Relationship Manager to oversee and enhance supplier relationships, optimize collaborative opportunities, and drive cost-effective strategies while ensuring alignment with the company’s standards and objectives. Key Responsibilities 1....