Technical Service Coordinator
2 weeks ago
Main Objective
The Technical Service Coordinator plays a pivotal role in ensuring seamless day-to-day operations of the service reception, meeting customer service expectations from initial contact through to invoice completion and follow-up.
This position contributes significantly to optimized workshop utilization and fosters long-term profitable relationships with customers.
Key Qualifications, Experience and Skills
- Diploma or equivalent qualification
- A minimum of 2 years' experience as a service advisor
- Proficiency in Evolve, CMS, and OEM systems will be an advantage
- Exceptional communication skills
- Strong customer service focus
- Clear criminal record
- Basic computer literacy
Main Responsibilities
- Contacting service customers to schedule appointments
- Promoting labour and parts sales
- Obtaining customer authorization for additional repairs beyond the estimated cost, providing new estimates and updated delivery times
- Recording contact results on job cards and any additional instructions authorized or declined by the customer
- Obtaining customer approval and signature after ensuring understanding of dealership payment policy
- Ensuring vehicle security, locking vehicles in the workshop and keys in the key safe
- Securing approval from service plan and warranty providers before technicians begin work on vehicles
- Verifying accurate and complete job card completion
- Timely costing and invoicing job cards, ensuring all required documents are signed by clients
- Daily monitoring of Work In Progress
- Following up on outstanding payments
Salary Estimate: £30,000 - £40,000 per annum
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