Technical Service Coordinator

2 weeks ago


Kimberley, Northern Cape, South Africa Morgan Motor Group Full time

Main Objective

The Technical Service Coordinator plays a pivotal role in ensuring seamless day-to-day operations of the service reception, meeting customer service expectations from initial contact through to invoice completion and follow-up.

This position contributes significantly to optimized workshop utilization and fosters long-term profitable relationships with customers.

Key Qualifications, Experience and Skills

  • Diploma or equivalent qualification
  • A minimum of 2 years' experience as a service advisor
  • Proficiency in Evolve, CMS, and OEM systems will be an advantage
  • Exceptional communication skills
  • Strong customer service focus
  • Clear criminal record
  • Basic computer literacy

Main Responsibilities

  • Contacting service customers to schedule appointments
  • Promoting labour and parts sales
  • Obtaining customer authorization for additional repairs beyond the estimated cost, providing new estimates and updated delivery times
  • Recording contact results on job cards and any additional instructions authorized or declined by the customer
  • Obtaining customer approval and signature after ensuring understanding of dealership payment policy
  • Ensuring vehicle security, locking vehicles in the workshop and keys in the key safe
  • Securing approval from service plan and warranty providers before technicians begin work on vehicles
  • Verifying accurate and complete job card completion
  • Timely costing and invoicing job cards, ensuring all required documents are signed by clients
  • Daily monitoring of Work In Progress
  • Following up on outstanding payments

Salary Estimate: £30,000 - £40,000 per annum



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