Customer Development Manager

4 months ago

Midrand, South Africa Colgate-Palmolive Full time

No Relocation Assistance Offered
# 159922 - Midrand, Gauteng, South Africa

Scope of Responsibility:

The Customer Development Manager is responsible for achievement of Sales targets through excellence in execution at the point of sale. They must develop and support the partnership between CP and the customer(s)/Distributors at the store and regional level by nurturing contacts and negotiating with Store Operations/in-store personnel. They provide feedback on the in-store environment which allows rapid revision of competitive tactics.

The Account Manager plays an intergral role in ensuring profitable growth by:

Business Development and Monitoring

Building and managing relationships with key players in the customer(s) or channel at the regional and/or store level. Conducting negotiations as necessary ( listings,planograms,displays,promotion execution etc) at regional office and/or store level. They need to conduct regional/national business meetings and take control of pricing and the P&L Implementing and maintaining in-store tactics developed within Category Management partnerships with the Customer(s) Co-ordinating special events (store-level sell-in and communication ,materials management in-store etc.) in co-operation with the Business Development Manager. Working with customer service to track orders, troubleshoot and achieve customer service KPI’s. Working with Logistics to plan, analyse and forecast customers needs and to ensure on-time and complete delivery. Monitoring sales and distribution performance , particularly for new products and taking timely action to drive continuous improvement. Monitoring competitive activity at store level, recording and consolidating key activities, monitoring speed and breadth of distribution and identifying competitive best practices and discussing with the BDM so that they can proactively respond with strategic/tactical refinements.

In - Store Personnel Management

Regularly visiting stores in order to identify areas of improvement Monitoring performance vs objectives , providing continuos coaching and feedback and conducting appraisals based on data. Reviewing Field Sales and Merchandiser itineries ( location,frequency,duration vs plan) and roles to ensure optimal deployment of limited resource. Giving direction to in-store staff ( merchandisers) and ensuring that they are trained and updated on new products, promotions and merchandising objectives. Identifying training needs and and developing training plans with the Team Leader. Working with the BDM to develop tools, merchandising materials and in-store programmes for effective shelf management to induce shoppers to purchase Colgate products at shelf. Supervising the consistent and accurate collection of data to allow monitoring of 5P performance vs target.

In – Store Compliance

Clearly communicating in-store objectives and monitoring execution of 5P targets, product availability, assortment by store format, shelf pricing ( regular and promoted) promotion implementation vs plan , share of shelf and planograms , POP placement vs plan. Resolving operational issues at head/regional offices or in-store


Required Qualifications: 

• A Bachelor's degree
• Minimum 5 years of experience in FMCG Customer Account Management

  • Customer Development Manager

    3 weeks ago

    Midrand, Gauteng, South Africa Colgate-Palmolive Full time

    Job Title: Customer Development ManagerColgate-Palmolive is seeking a highly skilled Customer Development Manager to join our team. As a key member of our sales team, you will be responsible for driving sales growth and developing strong partnerships with our customers.Key Responsibilities:Develop and execute sales strategies to achieve business...

  • Customer Development Manager

    2 months ago

    Midrand, Gauteng, South Africa Colgate-Palmolive Full time

    Job Summary:The Customer Development Manager is a key role within Colgate-Palmolive, responsible for driving sales growth and achieving business objectives. This position requires a strong understanding of the customer's needs and preferences, as well as the ability to develop and execute effective sales strategies.Key Responsibilities:Business Development:...

  • Customer Development Manager

    1 month ago

    Midrand, Gauteng, South Africa Colgate-Palmolive Full time

    Job Title: Customer Development ManagerColgate-Palmolive is seeking a highly skilled Customer Development Manager to join our team. As a key member of our sales team, you will be responsible for driving sales growth and achieving business objectives through effective customer relationships and strategic partnerships.Key Responsibilities:Develop and execute...

  • Customer Development Manager

    5 months ago

    Midrand, South Africa Colgate-Palmolive Full time

    No Relocation Assistance Offered 154622 - Midrand, Gauteng, South Africa We are Colgate - a caring, innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are a leading global consumer products company with portfolios in Oral Care, Personal Care, Home Care and Pet Nutrition. At Colgate, we have a purpose!...

  • Customer Development Manager

    1 week ago

    Midrand, Gauteng, South Africa Colgate-Palmolive Full time

    Key Responsibilities: The Customer Development Manager is a pivotal role in driving sales growth and ensuring customer satisfaction. The successful candidate will be responsible for developing and executing strategies to achieve sales targets, building strong relationships with customers and in-store personnel, and providing valuable feedback to inform...

  • Customer Development Analyst

    5 months ago

    Midrand, South Africa Colgate-Palmolive Full time

    No Relocation Assistance Offered 154136 - Midrand, Gauteng, South Africa Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of connecting with others across the world, full of stimulating discussions, and making impactful contributions! If this is how you see your career, Colgate is the place to...

  • Property Sales Manager

    4 months ago

    Midrand, South Africa New Choice Quality Development Full time

    **Property Sales Manager** The primary purpose of this role is to play a pivotal part in propelling business growth by increasing the number of property listings and property sales and grow our market share. The incumbent will be responsible for developing and executing strategic plans, building and managing a sales team and ensuring the achievement of...

  • Customer Operations Manager

    4 months ago

    Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** The Customer Operations Manager (COM) of Strategic Accounts is a leadership position responsible for overseeing and managing the operational aspects of the company's key customer accounts. The Customer Operations Manager must ensure that operations are efficient, cost-effective, and meet quality standards. **Role Description** Customer...

  • Customer Service Manager

    2 months ago

    Midrand, Gauteng, South Africa People Dimension Full time

    Job SummaryWe are seeking a skilled Customer Service Lead to join our team at People Dimension. As a key member of our customer service team, you will be responsible for handling customer escalations, serving as an intermediary between the customer service team and repair technicians, and ensuring seamless service delivery.Key ResponsibilitiesManage customer...

  • Customer Success Manager

    1 month ago

    Midrand, Gauteng, South Africa Scitech Placements Full time

    Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Scitech Placements in the laboratory sector.Key Responsibilities:Oversee and manage the company's product catalogue to ensure maximum product performance.Supervise sales representatives to drive sales and achieve company targets.Manage the...

  • Customer Success Manager

    4 weeks ago

    Midrand, Gauteng, South Africa Scitech Placements Full time

    Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Scitech Placements in the laboratory sector. As a key member of our team, you will be responsible for overseeing and managing our product catalogue to ensure maximum product performance.Key Responsibilities:Manage the company's product...

  • Customer Relationship Manager

    5 months ago

    Midrand, South Africa Servest Careers Full time

    **Job Context**: Servest Office Services, a business unit of the Servest Group has a vacancy for a Customer Relationship Manager. The role will lead a team of Key Account Managers and Quality Controllers with the objective to build and maintain mutually beneficial, sustainable, and profitable client relationships. The duties include the retention of...

  • Software Development Engineer, AWS Support

    3 weeks ago

    Midrand, Gauteng, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    About the RoleWe are seeking a highly skilled Software Development Engineer to join our AWS Support team in Cape Town, South Africa. As a key member of our team, you will be responsible for designing, developing, and deploying cloud-native applications that provide exceptional customer experiences on AWS.Key ResponsibilitiesDesign and develop highly...

  • Software Development Engineer, AWS Support

    2 months ago

    Midrand, Gauteng, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    About the RoleWe are seeking a highly skilled Software Development Engineer to join our AWS Support team in Cape Town, South Africa. As a key member of our team, you will be responsible for designing, developing, and deploying scalable and secure software systems that meet the needs of our customers.Key ResponsibilitiesDesign and develop high-quality,...

  • Software Development Engineer, AWS Support

    1 month ago

    Midrand, Gauteng, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    About the RoleWe are seeking a highly skilled Software Development Engineer to join our AWS Support team. As a Software Development Engineer, you will be responsible for designing, developing, and deploying software applications that support our customers' needs.Key ResponsibilitiesDesign and develop software applications using Java and other object-oriented...

  • Software Development Engineer Position at AWS Support

    1 week ago

    Midrand, Gauteng, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    About the JobAmazon Development Centre (South Africa) (Proprietary) Limited seeks a skilled Software Development Engineer to join our AWS Support team. As a member of our team, you will be working on building applications that AWS customers use to reach AWS Support Engineers.About the RoleWe are looking for engineers to join our Support Channels team in...

  • Software Development Engineer, AWS Support

    5 months ago

    Midrand, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    Work hard, have fun, and make history at AWS! Amazon Web Services has been rated one of the most admired companies globally, both for Innovation and Customer Service. At AWS Kumo, you will be on the forefront of driving Cloud innovation for industry leaders around the globe.Kumo (pronounced ‘Koo-mo’, the Japanese word for "cloud") is the global product...

  • Software Development Engineer, AWS Support

    4 weeks ago

    Midrand, Gauteng, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    About the RoleWe are seeking a highly skilled Software Development Engineer to join our AWS Support team in Cape Town, South Africa. As a key member of our team, you will be responsible for designing, developing, and deploying scalable and secure cloud-based systems that meet the needs of our customers.Key ResponsibilitiesDesign and develop high-quality,...

  • Logistics and Customer Service Manager

    2 weeks ago

    Midrand, South Africa Jobted ZA C2 Full time

    Minimum requirements for the role: - Must have a Bachelors degree in Supply Chain Management, Logistics, Business Administration, or a related field - Minimum 5 years professional experience in customer service, logistics, or supply chain roles within the crop protection, agricultural, or related industry, including managing complex logistics networks -...

  • Senior Analyst: Customer Value Management

    5 months ago

    Midrand, South Africa Blue Label Telecoms Full time

    **JOB PURPOSE** To implement a robust customer value proposition for company through research on customer insights, industry trends and competitors. To identify opportunities to improve the customer value proposition and customer experience. To subsequently use the insights gained to develop customer centric solutions for those opportunities in...