See more Collapse

2nd Line Support Engineer

2 months ago

Cape Town, South Africa Uptime Solutions Ltd Full time
Responsibilities:
  • Providing 2nd Line support to a varied client base. 
  • Being able to act as a skilled first point of contact is key. An MSP background is preferred. 
  • This role is supporting a US MSP - Initial hours 3pm - 12am Monday to Friday
  • FortiManager experience is mandatory
  • For this role it is vital that English language skills, both written and verbal are at a very high level.

Skills:
  • Provide IT support to customers in a professional and friendly manner.
  • Answering the Helpdesk Support phone calls, texts, tickets and chats.
  • Support senior engineers on projects.
  • Expertise in ticketing/RMM systems.
  • MS365, Windows server.
  • GPO/AD management.
  • Firewall troubleshooting.
  • VLANs, virtualization (VMware/HyperV).
  • Cloud skills (Azure preferred). 
  • FortiManager

About us:We are professional, agile and innovative.

@Uptime provide white label IT Support and NOC services to MSPs enabling them to extend the services they can offer their customers. This role involves working with a leading Irish based MSP who will provide further training in order to assist the successful candidate in increasing their technical knowledge.

This role will be remote initially and possibly hybrid at a later date.

What can Uptime offer you?
  • Flexible hybrid / remote working patterns.
  • Access to company-funded training and development opportunities.
  • Cross-border collaboration with leading MSPs and our colleagues in the UK, Sri Lanka, New Zealand & the US.
  • Learning and exposure to the latest technologies.
  • A workplace that’s committed to diversity, equity, inclusion, and belonging culture.

These really is a terrific opportunity to expand horizons on both a personal and professional level so please don't hesitate to apply now

We have other current jobs related to this field that you can find below

  • 2nd Line Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Uptime Solutions Ltd Full time

    Responsibilities:Providing 2nd Line support to diverse clients.Being a skilled first contact is crucial. Preferably from an MSP background.This role supports a US MSP - Initial hours 3pm - 12am Monday to FridayFortiManager expertise is a mustExcellent English language skills, both written and verbal, are essential.Skills:Offering IT support to customers in a...

  • 2nd Line IT Support

    4 weeks ago

    Cape Town, South Africa West Coast Personnel Full time

    2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications and Experience UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person.As part of our dynamic team, you''''ll play a...

  • 2nd Line IT Support

    4 weeks ago

    montague gardens, Western Cape, South Africa West Coast Personnel Full time

    2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications and Experience UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person. As part of our dynamic team, you''''ll...

  • 2nd Line IT Support

    4 weeks ago

    montague gardens, Western Cape, South Africa West Coast Personnel Full time

    2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications and Experience UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person. As part of our dynamic team, you''ll...

  • 2nd Line IT Support Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa Primedia Broadcasting Recruiter Full time

    Key purpose of the roleThis role is to address all day-to-day IT-related issues and manage IT support by 3rd party service providers.Key outputs/accountabilityProvide 2nd line technical support queries professionally and efficiently, maintaining a high degree of employee service.Assist with 1st line technical support queries for when the work load when...

  • 2nd Line Support Analyst

    3 weeks ago

    Cape Town, South Africa Inbay Full time

    **About us** We are professional, agile and innovative. - This role will be remote initially and hybrid at a later date._ **Responsibilities**: Providing 2nd Line support to a large client base (SME). Being able to act as a skilled point of escalation is key. An MSP background is preferred. For this role it is vital that English language skills, both...

  • 2nd Line Itam Specialist

    3 weeks ago

    Cape Town, South Africa Teleperformance South Africa Full time

    **BPO requirements**: Objective: We are looking for a partner to take on the function of 2nd Line Application Management/Support. This team is an escalation point for customer issues that our Customer Success teams can not complete. Working Hours: - Monday - Friday, 9:00 AM - 5:00 PM GMT - Weekend, Bank Holiday and National Holiday cover Scope of Work: -...

  • 2nd Line Itam Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Teleperformance South Africa Full time

    BPO requirements:Objective:We are looking for a partner to take on the function of 2nd Line Application Management/Support. This team is an escalation point for customer issues that our Customer Success teams can not complete.Working Hours: Monday Friday, 9:00 AM 5:00 PM GMT Weekend, Bank Holiday and National Holiday coverScope of Work: Service Desk:...

  • Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Datafin Full time

    Support Engineer (Enterprise Software Traditional Services)IT – SupportCape Town – Western CapeENVIRONMENT: PROVIDE optimal Microsoft Server Support as your strong technical background as a Support Engineer is sought by a dynamic Internet Service & Network Specialist. You will also assist with escalations from 1st and 2nd Line Support Engineers,...

  • Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Datafin Full time

    Support Engineer (ATM) - CPT - EEIT - SupportCape Town - Western CapeENVIRONMENT: A strong technical Support Engineer is sought to complement the growing ATM Support requirement of a dynamic Internet Service & Network Specialist. You will provide 2nd Line End User Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm...

  • IT Support 3rd Line and 2nd Line

    2 weeks ago

    Cape Town, Western Cape, South Africa Recru-it Full time

    Purpose of the job:To Ensure Network Stability and UptimeTo manage the local networking environment ensuring that it is pacthed and supported.Support wider IT infrastructure for remote sites.Provide End User SupportMonitor IT environment pro-actively.Ensure IT Policies and Procedures are up to date and followed.Lease and Manage 3rd Party Service...

  • Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Datafin Full time

    ENVIRONMENT: A strong technical Support Engineer is sought to complement the growing ATM Support requirement of a dynamic Internet Service & Network Specialist. You will provide 2nd Line End User Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with End User before resolving of the call on HEAT. The...

  • Senior Support Engineer Hyper-V_Exchange_M365

    2 weeks ago

    Cape Town, Western Cape, South Africa Datacentrix Full time

    Responsibilities : Hyper-V support and proactive management Exchange support and proactive management Microsoft 365 support Proactive analysis of system health with in-depth reporting Preventative maintenance Architect new solutions Assist with escalations from 2nd line support engineer For more information please contact:Thobile

  • Senior Support Engineer Hyper-V_Exchange_M365

    4 weeks ago

    Cape Town, South Africa Datacentrix Full time

    Responsibilities : Hyper-V support and proactive management Exchange support and proactive management Microsoft 365 support Proactive analysis of system health with in-depth reporting Preventative maintenance Architect new solutions Assist with escalations from 2nd line support engineer For more information please contact:Thobile

  • Senior Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Datacentrix Full time

    Responsibilities : General Microsoft Server incident and service request support Assist with escalations from 1st and 2nd line support engineers Preventative maintenance (Patch management) Device hardening and vulnerability management Backup management Antivirus management Technologies include (but not limited to): Cloud Services: Azure & M365 ...

  • Senior Support Engineer

    4 weeks ago

    Cape Town, South Africa Datacentrix Full time

    Responsibilities : General Microsoft Server incident and service request support Assist with escalations from 1st and 2nd line support engineers Preventative maintenance (Patch management) Device hardening and vulnerability management Backup management Antivirus management Technologies include (but not limited to): Cloud Services: Azure &...

  • Senior Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Datafin Full time

    ENVIRONMENT: PROVIDE a high level of support to Enterprise clients of a dynamic Internet Service & Network Specialist seeking your strong technical expertise to join its team as its next Senior Support Engineer. You will be responsible for providing Senior Enterprise Server support to all Western Cape clients and software support services will include...

  • IT Support Specialist

    3 weeks ago

    Cape Town, South Africa iLaunch Full time

    Provide 24 X 7 1st-line standby/support for product environments Respond (2nd-line) to and resolve support tickets in the Platform Engineering support queue. Identify recurring issues, and root causes and implement preventative measures Create processes and support mechanisms for API Consumers Security management Identify and implement cost-saving /...

  • 3rd Line Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Uptime Solutions Ltd Full time

    Welcome to Uptime - Your Opportunity to Join Our Team@Uptime offers white label IT Support, Helpdesk, and NOC services to MSPs, allowing them to broaden the services provided to their clients. Join us to work closely with a top US-based MSP, where you'll have the chance to enhance your technical expertise.Position Details:Work hours: 3pm - 12am (SAST),...

  • IT Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa iLaunch Full time

    Provide 24 X 7 1st-line standby/support for product environmentsRespond (2nd-line) to and resolve support tickets in the Platform Engineering support queue.Identify recurring issues, and root causes and implement preventative measuresCreate processes and support mechanisms for API ConsumersSecurity managementIdentify and implement cost-saving / optimisation...