Senior Support Engineer

2 weeks ago

Cape Town, Western Cape, South Africa Datafin Full time

ENVIRONMENT:

PROVIDE a high level of support to Enterprise clients of a dynamic Internet Service & Network Specialist seeking your strong technical expertise to join its team as its next Senior Support Engineer.

You will be responsible for providing Senior Enterprise Server support to all Western Cape clients and software support services will include Microsoft Windows Server, VMware, Veeam, Microsoft Exchange, and Hyper-V.

The individual will also be responsible for troubleshooting hardware issues across platforms HPE ,Dell, Lenovo, Huawei, IBM etc. platforms.

You will need Matric/Grade 12, ITIL v2 Foundation & MCSA 2016 or equivalent Certification with Exchange 2010 or higher, Active Directory & Hyper-V.

A strong cross skill will be advantageous.

DUTIES:
Escalation Management
  • Assist with escalations from 1st and 2nd Line Support Engineers.
Provide 2nd to 3rd Line datacentre, network, and security support. Where needed, escalate to 3rd Line timeously to maintain SLA commitments, ensuring to retain ownership of the ticket. Manage and drive to resolution escalated incidents, problems, and requests. Professionally respond to and resolve / fulfil all incidents and service requests assigned. Problem solving
  • Remediate technical issues identified by audit risk findings and monthly reporting.
Analyse and solve common and complex problems through reasoning, troubleshooting and innovative thinking. Professionally respond to and resolve / fulfil all incidents and service requests assigned. Own Root Cause Analysis and Problem Management. Provide advanced-level of desk side support for desktop-related technical issues. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems. Service Improvement
  • Identify opportunities to innovate, extend and enhance service delivery.
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation. Track and monitor service levels and implements action plans to improve. Proactive follow-up on escalated issues. Participate, lead, and initiate various projects to continually improve the customer environment. Proactive analysis of the customer environment to identify risks, opportunity for improvement and value which can be derived. Gauge the effectiveness. Documentation
  • Adherence to process.
Operate within process controls and apply due diligence in following standard operating procedures. Ensure that complete and accurate resolution descriptions are captured for each ticket. Ensure adherence to all customer and internal policies, procedures, and standards. Creation
  • Create and update documentation related to installation procedures and troubleshooting.
Create system documentation for technologies, including installation, configuration, and appropriate troubleshooting steps. Maintenance
  • Ensure that all applicable site documentation and standard operating procedures are maintained up to date.
Relationship Management
  • Communication Develop and maintain a professional working relationship in support of the Service Delivery Manager with the following: Clients End users Supporting teams.
3rd party vendors. Communicate oral or written feedback and technical information to all levels. Regularly follow-up on outstanding queries with other entities who are involved with specific requests. Manage customer satisfaction through effectively communicating and managing customer expectations. Work closely with customers possessing varying levels of IT knowledge and provides end user technical support. Remain courteous, tactful, honest and professional in all communication and interactions with customers and other parties. Regularly follow-up on outstanding queries with other entities who are involved with specific calls. Provide training as required.

Work with executive team members, decision makers, and stakeholders to define customers' requirements and systems goals, and to identify and resolve customer systems issues.

Perform research and continued effort towards education for the purpose of improving knowledge - and experience-levels in the products/systems supported by the company and training for the team.


REQUIREMENTS:
Matric or Grade 12 Essential. Microsoft MCSA 2016 or equivalent. Extensive experience supporting Microsoft Exchange 2010 or higher. ITIL v2 Foundation. Extensive experience supporting Active Directory and Hyper-V. Extensive experience supporting multi
  • Vendor Hardware platforms.
Is a team player and ensures cohesive workflows between interdepartmental teams. Self-starter with a proven track record and contactable references. Own reliable transport and Driver's License.
#J-18808-Ljbffr

  • Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Datafin Full time

    Support Engineer (Enterprise Software Traditional Services)IT – SupportCape Town – Western CapeENVIRONMENT: PROVIDE optimal Microsoft Server Support as your strong technical background as a Support Engineer is sought by a dynamic Internet Service & Network Specialist. You will also assist with escalations from 1st and 2nd Line Support Engineers,...

  • Senior Avaya Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    FunctieomschrijvingJob Profile SummaryThe Senior Avaya Support Engineer (L4) is responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems...

  • Senior Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Datacentrix Full time

    Responsibilities : General Microsoft Server incident and service request support Assist with escalations from 1st and 2nd line support engineers Preventative maintenance (Patch management) Device hardening and vulnerability management Backup management Antivirus management Technologies include (but not limited to): Cloud Services: Azure & M365 ...

  • Senior Decision Support Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa SUMMIT Africa Recruitment Full time

    We have an opportunity for a Senior Decision Support Analyst to join our Decision Support team. The purpose of the Senior Decision Support Analyst is to drive business value to our internal and external stakeholders, in order to optimize business decisions and processes, as well as train and mentor more junior team members.Qualifications Degree in finance /...

  • Senior Customer Relations Officer

    2 weeks ago

    Cape Town, Western Cape, South Africa ADvTECH Support Office Full time

    Overall Purpose of the JobUnder the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the agreed...

  • Senior IT Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Hire Resolve, a leading recruitment agency, is currently seeking a highly skilled Senior IT Engineer to join our client's dynamic team. As a Senior IT Engineer, you will play a critical role in managing and maintaining the company's IT systems, infrastructure, and networks. You will be responsible for providing technical guidance, leading IT projects, and...

  • Senior Server Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Data Centrix Full time

    The successful candidate will be responsible for providing Senior Enterprise Server support to all Datacentrix WC clients. This includes Software Support Services i.e., Microsoft Windows Server, VMware, Veeam, Microsoft Exchange, and Hyper V. The individual will also be responsible for troubleshooting hardware issues across platforms HPE, Dell, Lenovo,...

  • Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Prr Recruitment Services Full time

    Support Engineer – R500k p.a (Rondebosh) Well known payment services company is looking for a Support EngineerThe ideal candidate will have min 2-5 years experience in:2-years related experience in MSSQL and MySQL,High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config- Server, eSocket.POS)Linux knowledge and...

  • Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa PRR Recruitment Services Full time

    Support Engineer – R500k p.a (Rondebosh)Well known payment services company is looking for a Support EngineerThe ideal candidate will have min 2-5 years experience in:2-years related experience in MSSQL and MySQL,High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config- Server, eSocket.POS)Linux knowledge and...

  • Senior Security Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    Functieomschrijving Job Profile SummaryThe primary responsibility of the Security Engineer (Senior) is to provide technical support to NTT / Dimension Data Intelligent Security (Ltd) clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause...

  • Senior Wastewater Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Mass Staffing Projects Full time

    Job DescriptionA large consulting company with offices across South Africa with projects globally is looking for a Senior Wastewater Engineer to join their offices in Cape Town or Pretoria. This position offers the opportunity to work with some of the leading minds in the industry if a firm with an exceptional culture.Minimum requirements:BEng or BSc (Eng)...

  • Senior Software Quality Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Quality Analytics Full time

    We're on the search for a skilled Senior Software Quality Engineer to join our All-Star TeamThe Senior Software Quality Engineer will be responsible for architecting new automated test strategies and frameworks, in addition to creating, implementing, and automating testing in support of software test requirements. This role works with SQA Engineers and QA...

  • Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Prr Recruitment Services Full time

    Support Engineer – R500k p.a (Rondebosh)Well known payment services company is looking for a Support EngineerThe ideal candidate will have min 2-5 years experience in:2-years related experience in MSSQL and MySQL,High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, ConfigServer, eSocket.POS)Linux knowledge and...

  • Senior Support Engineer Hyper-V_Exchange_M365

    2 weeks ago

    Cape Town, Western Cape, South Africa Datacentrix Full time

    Responsibilities : Hyper-V support and proactive management Exchange support and proactive management Microsoft 365 support Proactive analysis of system health with in-depth reporting Preventative maintenance Architect new solutions Assist with escalations from 2nd line support engineer For more information please contact:Thobile

  • Senior Civil Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Hire Resolve is currently seeking a highly skilled and motivated Senior Civil Engineer to join our client's team. As a Senior Civil Engineer, you will work on various civil engineering projects, providing design and technical expertise to ensure successful project delivery.Responsibilities:Manage and oversee the design and construction process of civil...

  • Senior Software Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Framework One Full time

    Job Opportunity: Senior Software Engineer We are seeking an experienced and talented Senior Software Engineer to join our team. As a Senior Software Engineer, you will be responsible for leading the development of complex software solutions for our clients. We are looking for someone who is passionate about technology, has a keen eye for detail, and can work...

  • Senior Software Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Framework One Full time

    Job Opportunity: Senior Software Engineer We are seeking an experienced and talented Senior Software Engineer to join our team. As a Senior Software Engineer, you will be responsible for leading the development of complex software solutions for our clients. We are looking for someone who is passionate about technology, has a keen eye for detail, and can work...

  • Senior Electrical Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Persona Staff Full time

    Responsibilities: Calculating the required electrical systems, such as switchboards, cable reticulation and supporting systems, lighting plans, integration with PLC's (including I/O lists and communication networks). Calculating electrical demands and load profiles. Producing electrical diagrams and drawings, including drawing packages for the contractors...

  • Senior Electrical Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Persona Staff Full time

    Responsibilities:Calculating the required electrical systems, such as switchboards, cable reticulation and supporting systems, lighting plans, integration with PLCs (including I/O lists and communication networks).Calculating electrical demands and load profiles.Producing electrical diagrams and drawings, including drawing packages for the contractors and...

  • Support Engineer

    2 weeks ago

    Cape Town, Western Cape, South Africa Datafin Full time

    ENVIRONMENT: The Support Engineer role is crucial for delivering direct technical support and managing the detailed aspects of project planning through accurate BOMs. This role is essential in maintaining high levels of customer satisfaction and operational excellence, embodying our client's commitment to quality and innovation in the MSP sector. Through...