![West Coast Personnel](https://media.trabajo.org/img/noimg.jpg)
2nd Line IT Support
4 weeks ago
2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications and Experience
UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person.
As part of our dynamic team, you''''ll play a crucial role in providing top-notch support to both our internal staff and external customers.
The Role:
In this role, you''''ll be the go-to person for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve assisting both management and employees within our group of companies, as well as supporting our valued external customer base.
Experience:
- Minimum 3 years in Desktop Support
- Proficiency in Windows Desktop Operating Systems (Windows 10/11) and MAC
- Good working knowledge of Windows Server Operating Systems
- Experience with Microsoft Office Applications (2016/365)
- Familiarity with on-prem and hosted email services like Office 365 & G-suite
- Advanced Networking knowledge (DHCP, DNS, Routing, vLANs)
- Experience with various Internet Connectivity Mediums (xDSL, Fibre)
- Familiarity with Enterprise Antivirus packages and Backup management
Responsibilities:
- Remote IT Telephone Support for customers
- Remote assistance covering hardware, operating systems, email, and more
- Collaboration with 3rd party vendors for seamless integration
- Adherence to call logging processes and meeting SLAs
- Password resets, mail routing, and account management
- Logging customer queries and updating tickets with SLA time
- Remote IT Maintenance and Scheduled Server maintenance
- Onsite IT Support and Project installation work
- Escalation in accordance with SLA
Education & Qualifications:
- A Levels
- A+, N+ or Microsoft MCSA/MCSE (optional)
Other Requirements:
- Previous IT remote telephone support experience
- Fluency in English is mandatory
- Positive personality with a willingness to learn
-
2nd Line IT Support
4 weeks ago
montague gardens, Western Cape, South Africa West Coast Personnel Full time2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications and Experience UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person. As part of our dynamic team, you''''ll...
-
2nd Line IT Support
4 weeks ago
montague gardens, Western Cape, South Africa West Coast Personnel Full time2nd Line IT Support Montague Gardens, Cape Town R30 000 to R40 000 based on qualifications and Experience UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team as a Full-Time 2nd Line IT Support Person. As part of our dynamic team, you''ll...
-
IT Support 3rd Line and 2nd Line
2 weeks ago
Cape Town, Western Cape, South Africa Recru-it Full timePurpose of the job:To Ensure Network Stability and UptimeTo manage the local networking environment ensuring that it is pacthed and supported.Support wider IT infrastructure for remote sites.Provide End User SupportMonitor IT environment pro-actively.Ensure IT Policies and Procedures are up to date and followed.Lease and Manage 3rd Party Service...
-
2nd Line IT Support Technician
2 weeks ago
Cape Town, Western Cape, South Africa Primedia Broadcasting Recruiter Full timeKey purpose of the roleThis role is to address all day-to-day IT-related issues and manage IT support by 3rd party service providers.Key outputs/accountabilityProvide 2nd line technical support queries professionally and efficiently, maintaining a high degree of employee service.Assist with 1st line technical support queries for when the work load when...
-
2nd Line Support Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Uptime Solutions Ltd Full timeResponsibilities:Providing 2nd Line support to diverse clients.Being a skilled first contact is crucial. Preferably from an MSP background.This role supports a US MSP - Initial hours 3pm - 12am Monday to FridayFortiManager expertise is a mustExcellent English language skills, both written and verbal, are essential.Skills:Offering IT support to customers in a...
-
2nd Line Support Analyst
3 weeks ago
Cape Town, South Africa Inbay Full time**About us** We are professional, agile and innovative. - This role will be remote initially and hybrid at a later date._ **Responsibilities**: Providing 2nd Line support to a large client base (SME). Being able to act as a skilled point of escalation is key. An MSP background is preferred. For this role it is vital that English language skills, both...
-
2nd Line Itam Specialist
3 weeks ago
Cape Town, South Africa Teleperformance South Africa Full time**BPO requirements**: Objective: We are looking for a partner to take on the function of 2nd Line Application Management/Support. This team is an escalation point for customer issues that our Customer Success teams can not complete. Working Hours: - Monday - Friday, 9:00 AM - 5:00 PM GMT - Weekend, Bank Holiday and National Holiday cover Scope of Work: -...
-
2nd Line Itam Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Teleperformance South Africa Full timeBPO requirements:Objective:We are looking for a partner to take on the function of 2nd Line Application Management/Support. This team is an escalation point for customer issues that our Customer Success teams can not complete.Working Hours: Monday Friday, 9:00 AM 5:00 PM GMT Weekend, Bank Holiday and National Holiday coverScope of Work: Service Desk:...
-
IT Support Administrator
2 weeks ago
Cape Town, Western Cape, South Africa Recru-it Full timeRole:The IT Support Administrator will be responsible for providing comprehensive 1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role involves both face-to-face and remote support across a Windows environment, handling a wide range of hardware and software issues. The candidate should have a strong understanding...
-
Service Desk Team Leader
4 weeks ago
Cape Town, South Africa Mirus IT Full timeAt Mirus IT, an Advania UK company, we are looking to expand our Out of Hours team with a Service Desk Team Leader to support and manage a team of engineers, as well as providing 2nd line support where required. In this out of hours role, your shift pattern will be Monday - Friday 7pm - 3:30am (South African time) to support our night shift engineers. We...
-
Support Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Datafin Full timeENVIRONMENT: A strong technical Support Engineer is sought to complement the growing ATM Support requirement of a dynamic Internet Service & Network Specialist. You will provide 2nd Line End User Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with End User before resolving of the call on HEAT. The...
-
Support Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Datafin Full timeSupport Engineer (Enterprise Software Traditional Services)IT – SupportCape Town – Western CapeENVIRONMENT: PROVIDE optimal Microsoft Server Support as your strong technical background as a Support Engineer is sought by a dynamic Internet Service & Network Specialist. You will also assist with escalations from 1st and 2nd Line Support Engineers,...
-
Support Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Datafin Full timeSupport Engineer (ATM) - CPT - EEIT - SupportCape Town - Western CapeENVIRONMENT: A strong technical Support Engineer is sought to complement the growing ATM Support requirement of a dynamic Internet Service & Network Specialist. You will provide 2nd Line End User Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm...
-
Senior Support Engineer Hyper-V_Exchange_M365
2 weeks ago
Cape Town, Western Cape, South Africa Datacentrix Full timeResponsibilities : Hyper-V support and proactive management Exchange support and proactive management Microsoft 365 support Proactive analysis of system health with in-depth reporting Preventative maintenance Architect new solutions Assist with escalations from 2nd line support engineer For more information please contact:Thobile
-
IT Support Specialist
3 weeks ago
Cape Town, South Africa iLaunch Full timeProvide 24 X 7 1st-line standby/support for product environments Respond (2nd-line) to and resolve support tickets in the Platform Engineering support queue. Identify recurring issues, and root causes and implement preventative measures Create processes and support mechanisms for API Consumers Security management Identify and implement cost-saving /...
-
German Speaking Technical Support Analyst
1 week ago
Cape Town, South Africa Jai Search Consultancy Full time**Key Accountabilities**: - Provide remote 1st/2nd line technical IT support. - Troubleshoot and resolve hardware and software related incidents based on Microsoft systems. - Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs. - Take ownership of incidents and manage through...
-
Senior Support Engineer Hyper-V_Exchange_M365
4 weeks ago
Cape Town, South Africa Datacentrix Full timeResponsibilities : Hyper-V support and proactive management Exchange support and proactive management Microsoft 365 support Proactive analysis of system health with in-depth reporting Preventative maintenance Architect new solutions Assist with escalations from 2nd line support engineer For more information please contact:Thobile
-
Tier Ii IT Support
3 weeks ago
Cape Town, South Africa Kontak Recruitment SA Full timeCape Town, Western Cape - Information Technology - Tier II IT Support (JB3844) Cape Town, Western Cape Hybrid or Remote R30 - 35 000 per month, negotiable Permanent As 2nd line support, you will be the escalation point for 1st Line Engineers, providing technical support across a wide range of customer issues. Applicants must have experience in a Managed...
-
IT Support Specialist
2 weeks ago
Cape Town, Western Cape, South Africa iLaunch Full timeProvide 24 X 7 1st-line standby/support for product environmentsRespond (2nd-line) to and resolve support tickets in the Platform Engineering support queue.Identify recurring issues, and root causes and implement preventative measuresCreate processes and support mechanisms for API ConsumersSecurity managementIdentify and implement cost-saving / optimisation...
-
Senior Support Engineer
4 weeks ago
Cape Town, South Africa Datacentrix Full timeResponsibilities : General Microsoft Server incident and service request support Assist with escalations from 1st and 2nd line support engineers Preventative maintenance (Patch management) Device hardening and vulnerability management Backup management Antivirus management Technologies include (but not limited to): Cloud Services: Azure &...