2nd Line Support Engineer

Key purpose of the roleThis role is to address all day-to-day IT-related issues and manage IT support by 3rd party service providers.Key outputs/accountabilityProvide 2nd line technical support queries professionally and efficiently, maintaining a high degree of employee service.Assist with 1st line technical support queries for when the work load when...

BPO requirements:Objective:We are looking for a partner to take on the function of 2nd Line Application Management/Support. This team is an escalation point for customer issues that our Customer Success teams can not complete.Working Hours: Monday Friday, 9:00 AM 5:00 PM GMT Weekend, Bank Holiday and National Holiday coverScope of Work: Service Desk:...

Support Engineer (Enterprise Software Traditional Services)IT – SupportCape Town – Western CapeENVIRONMENT: PROVIDE optimal Microsoft Server Support as your strong technical background as a Support Engineer is sought by a dynamic Internet Service & Network Specialist. You will also assist with escalations from 1st and 2nd Line Support Engineers,...

Support Engineer (ATM) - CPT - EEIT - SupportCape Town - Western CapeENVIRONMENT: A strong technical Support Engineer is sought to complement the growing ATM Support requirement of a dynamic Internet Service & Network Specialist. You will provide 2nd Line End User Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm...

ENVIRONMENT: A strong technical Support Engineer is sought to complement the growing ATM Support requirement of a dynamic Internet Service & Network Specialist. You will provide 2nd Line End User Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with End User before resolving of the call on HEAT. The...

Purpose of the job:To Ensure Network Stability and UptimeTo manage the local networking environment ensuring that it is pacthed and supported.Support wider IT infrastructure for remote sites.Provide End User SupportMonitor IT environment pro-actively.Ensure IT Policies and Procedures are up to date and followed.Lease and Manage 3rd Party Service...

Responsibilities : Hyper-V support and proactive management Exchange support and proactive management Microsoft 365 support Proactive analysis of system health with in-depth reporting Preventative maintenance Architect new solutions Assist with escalations from 2nd line support engineer For more information please contact:Thobile

Responsibilities : General Microsoft Server incident and service request support Assist with escalations from 1st and 2nd line support engineers Preventative maintenance (Patch management) Device hardening and vulnerability management Backup management Antivirus management Technologies include (but not limited to): Cloud Services: Azure & M365 ...

ENVIRONMENT: PROVIDE a high level of support to Enterprise clients of a dynamic Internet Service & Network Specialist seeking your strong technical expertise to join its team as its next Senior Support Engineer. You will be responsible for providing Senior Enterprise Server support to all Western Cape clients and software support services will include...

Welcome to Uptime - Your Opportunity to Join Our Team@Uptime offers white label IT Support, Helpdesk, and NOC services to MSPs, allowing them to broaden the services provided to their clients. Join us to work closely with a top US-based MSP, where you'll have the chance to enhance your technical expertise.Position Details:Work hours: 3pm - 12am (SAST),...

Provide 24 X 7 1st-line standby/support for product environmentsRespond (2nd-line) to and resolve support tickets in the Platform Engineering support queue.Identify recurring issues, and root causes and implement preventative measuresCreate processes and support mechanisms for API ConsumersSecurity managementIdentify and implement cost-saving / optimisation...

ENVIRONMENT: PROVIDE a high level of support for user and infrastructure environments ensuring careful and optimal call management and efficiencies as the next strong technical Support Engineer sought by a dynamic Internet Service & Network Specialist. This will include correctly analysing & prioritising calls and requests, assisting with incident management...

Why choose Logicalis?It's not just IT solutions, It's IT global know-how Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.Our customers span industries and geographical regions; and our focus is to...

Role:The IT Support Administrator will be responsible for providing comprehensive 1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role involves both face-to-face and remote support across a Windows environment, handling a wide range of hardware and software issues. The candidate should have a strong understanding...

Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

Job Description Why choose Logicalis? It's not just IT solutions, It's IT global know-how Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Our customers span industries and geographical regions;...

Overview Position: IT Support EngineerHire Resolves client is seeking a talented IT Support Engineer to join their growing team in Cape Town, Western Cape.The successful candidate will be responsible for providing technical support to the employees and customers, resolving hardware and software issues, and ensuring the smooth operation of the IT...

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionThis role supports the smooth running of the Money Management production applications and infrastructure and is individually accountable for achieving results through own efforts. Let's Write Africa's Story Together Old Mutual is a firm believer in...

Office AdministrationWestern Cape ~ Cape Town:Specialist Support-Based in Cape TownContract - 3 MonthsResponsibilities Coordinate and oversee the design, administration, analysis, and feedback of the annual L&L survey to residences, the University Community, and larger National & International Student Housing Community Measure and empirically analyze the...

Are you passionate about driving change in the energy sector? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you Join a trailblazing team at the forefront of energy innovation. Our client is a leader in EV fleet and battery storage solutions, dedicated to helping organizations transition to sustainable,...