Technical Service and After Sales Manager

3 weeks ago

Midrand, South Africa The Globevest Group Full time

Salary: Market related

Location: Midrand

Job type: Permanent

Industry: Power Generation

Reference Number: MJ.APG.TSAF.21112024

COMPANY DESCRIPTION:

Our client is a manufacturer of gasoline, diesel, natural gas and marine generating sets as well as lighting towers and generator hardware. They are looking for a Technical Service and After Sales Manager to join their team.

JOB DESCRIPTION:

The main aim of this job is to carry out all service operations by keeping customer satisfaction and brand value of company at the highest level and be able to coordinate the service team, to successfully complete service activities by communicating closely with current and potential customers.

MAIN DUTIES & RESPONSIBILITIES:

  • Creating service targets and preparing periodic service reports
  • To present these prepared service reports to the relevant managers.
  • To make business plans in line with the company's quality policy and targets, to act within these plans in order to achieve the planned service targets.
  • Conducting research in new or targeted markets and identifying potential customers.
  • To establish close communication with current and potential customers, to develop these relations and to complete service activities.
  • To plan and manage the necessary activities for malfunction, assembly, periodic controls and commissioning processes.
  • To provide the necessary planning and coordination for the performance of periodic maintenance. To perform the maintenance at the most affordable cost within the framework of the determined plan. This maintenance can be done with an in-house team or an external third-party company.
  • To establish a follow-up system for this maintenance process and to implement this system.
  • To determine and supply all kinds of purchasing needs related to the maintenance and repair of generator
  • To make the necessary guidance and organization in order to eliminate the malfunctions that may occur during installation, maintenance and repair as soon as possible and at the most affordable cost.
  • To follow the periodical maintenance periods of the customers with service contracts, to ensure that the necessary service is planned for the due maintenance.
  • To carry out the purchasing and procurement processes of "Personal Protective Equipment" to be embezzled.
  • To distribute this "Personal Protective Equipment" to the service team in a timely and complete manner, and to ensure that this service team uses this equipment fully.
  • If deficiencies occur in the use of this "Personal Protective Equipment" by the service team, to make the necessary warnings in a timely manner.
  • To prevent the use of old or lost personal protective equipment and to replace it with a new one.
  • Informing the team about the current situation in order to achieve the determined service targets and providing feedback to the service team by determining a correct roadmap.
  • To ensure the efficient use of other work-related equipment given to the service team by the company and to follow up.
  • To train the service team in line with company strategies and customer expectations.
  • To follow the satisfaction of the customers from the service team, to follow the process of solving the complaints or the problems conveyed.
  • To make the necessary controls and directions for the complete and correct preparation of the service information forms. To ensure that system records are made on time and to realize the process of converting them into invoices.
  • To continuously monitor and report service performance parameters.
  • Developing activities to increase customer satisfaction and analyzing the results, maintaining customer loyalty.
  • To measure and increase the performance of sub-dealer service and spare parts.
  • Periodically renewing existing periodic maintenance contracts.
  • Making periodic maintenance agreements with new customers.
  • To ensure the general maintenance of the generators in the region.
  • To follow the spare part purchase tenders in the region, to create the tender dossier.
  • To create pre-billing service and maintenance progress payment files of government institutions.

EDUCATIONAL REQUIREMENTS:

  • Grade 12 / Matric or equivalent
  • Degree / Diploma in Engineering (Mechanical / Industrial / Electrical)
  • Certificates in Generator Service Trainings, Sales Techniques Training, Customer Relations Training (Added advantage)

EXPERIENCE AND SKILLS REQUIRED:

  • 10 Years experience in a similar position
  • 3 - 5 Years experience in power generation industry or similar
  • 5 Years management experience
  • Domestic and international travelling required
  • Drivers license + own vehicle
  • SAP and ERP / CRM Application knowledge
POPIA

By Submitting your CV, you confirm that:

  1. We may retain your personal information in our database for future matching positions.
  2. We may contact you when suitable opportunities arise.
  3. The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.

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