Tech Support Team Leader

6 months ago


Cape Town, South Africa CallForce Full time

We're looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD.

The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.

We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a "people-first" culture. 

Key Competencies & Skills

  • Drive operational and technological efficiencies within the team
  • Manage daily operations 
  • Monitor team performance against target on a day-to-day basis, and implement changes where appropriate 
  • Ensure the individual team members' service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.
  • Handle difficult customer complaints or enquiries 
  • Drive quality control and ensure corrective actions are taken where required
  • Manage administrative workloads and outbound projects
  • Proactively encourage high performance 
  • Coach low performers within the team
  • Adhere to all HR policies and procedures 
  • Ensure adherence to Health, Safety and Environmental legislature 


Qualifications & Experience

  • Matric
  • At least 3 years' experience in a leadership role, in contact centre 
  • Must be technologically savvy 
  • Certificate in supervisory management, ideal but not essential 
  • Willingness to work shifts 
  • Willingness to work Saturdays and overtime, as required
  • Understanding of IR and HR policies 
  • Ability to handle escalations and take ownership

Working Hours 

  • 06h00 – 22h00 Monday to Sunday


  • Cape Town, Western Cape, South Africa CallForce Full time

    Job Title: Tech Support Team LeaderWe are seeking a highly skilled and experienced Tech Support Team Leader to join our team at CallForce. As a Tech Support Team Leader, you will be responsible for leading a team of technical support agents and providing guidance and support to ensure the delivery of exceptional customer service.Key Responsibilities:Lead and...

  • Team Leader Support

    5 months ago


    Cape Town, South Africa Traderoot Full time

    The Support Team Leader is responsible for the operational management of the local Support team, which consists of Support Specialists providing technical support for the Traderoot Enterprise Platform (TEP) in collaboration with clients. The Support Team Leader needs to be able to perform any of the duties of a Support Specialist, which means they must have...

  • Technical Team Leader

    5 months ago


    Cape Town, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Are you tech savvy, fast working and quick thinking? If you look for efficient means to get things done then we have the perfect role for you. We’re on the lookout for determined individuals who values the importance of team playing and are...


  • Cape Town, South Africa MindMatch Consulting Full time

    Our client is seeking call centre agents to support users, working with SAGE system If you have any form of Tech Support, Help Desk experience, we would love to hear from you: Matric or Equivalent, with Maths or Accounting At least 6 months tech/help desk support Willing to work US hours **Monday to Friday**: 15:00 - 02:00am **Package**: R7768.25 plus...

  • Technical Team Leader

    5 months ago


    Cape Town, South Africa Webhelp Full time

    **Job Advert** Are you tech savvy, fast working and quick thinking? If you look for efficient means to get things done then we have the perfect role for you. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Technical Team Leader in our vibrant Cape Town...


  • Cape Town, Western Cape, South Africa SupportYourApp Full time

    Job OverviewWe are seeking a highly skilled and motivated Tech Support Professional to join our team at SupportYourApp. This role is perfect for someone who is passionate about technology and enjoys helping others.

  • Team Leader

    6 months ago


    Cape Town, South Africa amplify5 Full time

    amplify5 continue to grow! **Team Leader** We are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders. Are you a leader who is proactive, wanting to take ownership of the team, being responsible for developing their performance and acting as the main...


  • Cape Town, Western Cape, South Africa TFG Infotec Full time

    **Internship Opportunity at TFG Infotec**We are seeking a highly motivated and detail-oriented individual to join our team as a Tech Support Intern.As a Tech Support Intern, you will be responsible for providing technical assistance to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.**Key...


  • Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Title: Tech Support AnalystWest Coast Personnel is seeking a skilled Tech Support Analyst to join their team. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers.Key Responsibilities:Resolve customer faults and provide temporary solutionsTake ownership of customer issues from first...

  • Data Engineer

    3 weeks ago


    Cape Town, Western Cape, South Africa Impact tech Inc Full time

    About Impact Tech IncAt Impact Tech Inc, we're passionate about our people, technology, and customer success. Our team enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to...


  • Cape Town, South Africa CV Library Full time

    At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to...


  • Cape Town, South Africa CV Library Full time

    At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to...

  • Team Leader

    5 months ago


    Cape Town, South Africa Webhelp Full time

    **Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. Concentrix is expanding and we’re looking for Team Leaders to join our game-changers in our Vibrant Cape Town office. We’re a global...

  • Team Leader

    6 months ago


    Cape Town, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...


  • Cape Town, South Africa STADIO HIGHER EDUCATION Full time

    Background Stadio is a multi-campus higher education institution with a national footprint, as well as hosting several student support centres in South Africa and Namibia. Stadio endeavours to widen access to top quality higher education and highlight the importance of equipping graduates with accredited qualifications that are recognised by industry....

  • Team Leader

    3 months ago


    Cape Town, South Africa Stadio Higher Education Full time

    **Background**: Stadio is a multi-campus higher education institution with a national footprint, as well as hosting several student support centres in South Africa and Namibia. Stadio endeavours to widen access to top-quality higher education and highlight the importance of equipping graduates with accredited qualifications that are recognised by the...


  • Cape Town, Western Cape, South Africa SupportYourApp Full time

    Are you passionate about delivering exceptional customer experiences in the tech trading industry?We're looking for a highly skilled Customer Support Specialist to join our team at SupportYourApp, a leading provider of support services for tech companies worldwide.As a Customer Support Specialist, you'll play a critical role in resolving customer inquiries...

  • Team Leader

    6 months ago


    Cape Town, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Cape Town office where you’ll work on an exciting international...


  • Cape Town, South Africa CV Library Full time

    At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to...

  • Team Leader

    6 months ago


    Cape Town, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...