Technical Team Leader
6 months ago
**Job Advert**
Are you tech savvy, fast working and quick thinking? If you look for efficient means to get things done then we have the perfect role for you.
We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Technical Team Leader in our vibrant Cape Town office.
You’ll need to be highly motivated, responsible and driven to succeed. We someone well organised with a can-do attitude. Someone who works well under pressure, and is highly responsible.
Above all we want reliable, committed leaders who lead by example and are motivated toward success.
**What you will do in this role**
As a Technical Team Leader on our team, you’ll be:
- Managing and delivering excellent customer and technology services via the IT Service Desk
- Handling escalated Service Desk tickets, incident and service requests
- Resolving escalated customer and supplier/vendor issues
- Maintaining current knowledge of industry trends and potential impact on the support business
- Monitoring and managing internal and external audits
- Providing support to the Service Desk Team, helping with tricky incidents and potential escalations
- Ensuring that any high priority or major incidents are actioned and communicated in a timely manner to the Service Manager
- Ensuring that problem management processes are enforced to highlight new or emphasise recurrence of existing issues across service
- Managing NPS scores in relation to tickets dealt with or resolved service provided by the team
- Reporting monthly on Incident and Service Request trends, volumes received and resolved and SLA adherence within the Service Desk
- Resourcing New Starter requests (NURs) to make sure they are actioned and fulfilled in appropriate time scales
- Managing the New Starter Support Service to ensure new starters have an exceptional onboarding process
- Ensuring that all incoming items are worked priority order and that triage quality remains at consistently high levels
- Ensure that the NPS Scoring for Service Desk remains above board and that the feedback learnings are taken as a driver for continual service improvement
**Your qualifications**
Concentrix + Webhelp is a great match if you have:
- A matric certificate
- Ability to travel to other sites if necessary
- Flexibility around working hours (08:00 - 18:00)
- Proficiency in English written and spoken language
- Detailed knowledge of Service Desk Management Software
- A minimum of 6 months’ experience as a Deputy Team Leader in a contact centre environment or relevant team leading/ managing skills with small to medium size teams
- A proven performance record of accomplishment
- Clear credit, disciplinary and criminal records
Please note that the appointment will be made in line with the in line with the company’s EE plan.
After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying.
Job Reference: SA03041
-
Technical Team Leader
6 months ago
Cape Town, South Africa SA COMMERCIAL Full timeTechnical Team Leader Required! **Responsibilities**: - Lead and inspire a team of service agents, ensuring the delivery of top-notch 1st line technical support to customers. - Manage, monitor, evaluate, and develop team performance in alignment with established KPIs. - Provide coaching, feedback, and ongoing training to enhance the team's skills and...
-
Technical Team Leader
6 months ago
Cape Town, South Africa Webhelp Full time**Customer Service/Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Are you tech savvy, fast working and quick thinking? If you look for efficient means to get things done then we have the perfect role for you. We’re on the lookout for determined individuals who values the importance of team playing and are...
-
Technical Team Leader
2 months ago
Cape Town, South Africa SA Commercial (Pty) Ltd Full timeJob Title: Technical Support Team Leader Company: SA CommercialLocation: Cape TownWe are looking for a highly motivated and experienced Team Leader to join our dynamic team. The ideal candidate will be responsible for leading and managing a team to ensure smooth and efficient operations, meeting company goals, and delivering high-quality results. This role...
-
Technical Team Leader
7 months ago
Cape Town, South Africa Mirus IT Full time**About Us**: Mirus IT is seeking a dynamic individual to join our team as Technical Team Leader - Service Operations based at our site in Cape Town. We pride ourselves on providing top-notch IT support to our clients and are looking for a talented individual to contribute to the success of our service delivery team. **Position Overview**: Manage a team of...
-
Team Leader
6 months ago
Cape Town, South Africa Webhelp Full time**Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. Concentrix is expanding and we’re looking for Team Leaders to join our game-changers in our Vibrant Cape Town office. We’re a global...
-
Technical Team Leader
2 months ago
Cape Town, South Africa SA Commercial (Pty) Ltd Full timeExperience and Requirements:Minimum 2 5 years experience as a Team Leader or in a similar role within a call center service environment.Experience in managing a variety of performance indicators at multiple levels, both internally and externally.Strong people management skills to motivate and drive the team, with a focus on minimizing absenteeism and...
-
Technical Team Leader
2 months ago
Cape Town, South Africa SA Commercial (Pty) Ltd Full timeExperience and Requirements: Minimum 2 5 years experience as a Team Leader or in a similar role within a call center service environment. Experience in managing a variety of performance indicators at multiple levels, both internally and externally. Strong people management skills to motivate and drive the team, with a focus on minimizing absenteeism...
-
Team Leader
6 months ago
Cape Town, South Africa Webhelp Full time**Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...
-
Team Leader
7 months ago
Cape Town, South Africa Webhelp Full time**Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Cape Town office where you’ll work on an exciting international...
-
Team Leader
7 months ago
Cape Town, South Africa Webhelp Full time**Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...
-
Team Leader
7 months ago
Cape Town, South Africa Webhelp Full time**Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values...
-
Technical Team Lead
2 months ago
Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full timeTechnical Support Team LeaderAt SA Commercial, we are seeking a highly skilled Technical Support Team Leader to lead and manage a team providing first-line technical support to customers.Key Responsibilities:Lead a team of Service Agents to deliver high-quality technical support to customers.Develop and implement strategies to maximize productivity and...
-
Chief Technical Leader
3 weeks ago
Cape Town, Western Cape, South Africa GVW Group Full timeJob Title: Chief Technical LeaderEstimated Salary: $250,000 - $300,000 per annum.About GVW Group:GVM Group is a leading company in the automotive industry, dedicated to delivering high-quality vehicles and exceptional customer experiences. As a key member of our team, you will have the opportunity to contribute to shaping the future of our products and...
-
Team Leader
6 months ago
Cape Town, South Africa National Debt Advisors Full time**National Debt Advisor is looking for a Team Leader to join their team!!!** **Responsibilities**: - Managing a team of sales Lead generators - Driving team targets in accordance with the department's KPI requirements - Evaluating data and using the information to boost productivity and ensure steady staff development. - Managing the collection book at...
-
Team Leader Support
6 months ago
Cape Town, South Africa Traderoot Full timeThe Support Team Leader is responsible for the operational management of the local Support team, which consists of Support Specialists providing technical support for the Traderoot Enterprise Platform (TEP) in collaboration with clients. The Support Team Leader needs to be able to perform any of the duties of a Support Specialist, which means they must have...
-
Team Leader
6 months ago
Cape Town, South Africa Huntswood Full time**Job Overview**: As a team leader, you will lead, monitor, and inspire a group of advisors to achieve set goals that contribute to the growth of the department and wider organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and drive a culture of high...
-
Team Leader
4 months ago
Cape Town, South Africa CMC GLOBAL Full time- Matric- 2-3 Years working experience within a Logistics/Courier Environment.- Good Communication Skills.- Supervisor/Team Leader Experience.- Available immediately.
-
Senior Technical Leader
2 months ago
Cape Town, Western Cape, South Africa E&D Recruiters Full timeJob Description:As the Senior Technical Leader at E&D Recruiters, you will be responsible for leading the Engineering team in the development of innovative products. With a minimum of 15 years of experience in the automotive industry, you will oversee process improvements to the product development process and lead the development of reporting managers.The...
-
Sales Team Leader
2 months ago
Cape Town, South Africa Novelty Anchors Full timeWe are seeking a highly motivated and experienced Sales Team Leader to lead our sales team to success. As a Sales Team Leader, you will be responsible for devising strategies to meet and exceed our sales targets, managing and motivating the sales team, and ensuring the smooth running of the sales department. **Roles and Responsibilities**: - Develop and...
-
Team Leaders
3 weeks ago
Cape Town, South Africa Sigma Connected Group Full timeWhat being part of the Sigma Family means for you: **Team Leader** As a Team Leader, you will be responsible for leading a team of Customer Advisors, driving exceptional operational performance while ensuring full compliance with regulatory standards, with a particular focus on treating customers fairly. You will report directly to the Service Delivery...