Team Leader

4 months ago

Cape Town, South Africa amplify5 Full time

amplify5 continue to grow

**Team Leader**

We are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders.

Are you a leader who is proactive, wanting to take ownership of the team, being responsible for developing their performance and acting as the main point of contact to the rest of the client abroad...then this is an opportunity.

**What you will be doing**:

- **Customer Care**_
- Proactively monitor team response times to ensure they are within agreed KPIs, ultimately ensuring customers receive a response within a reasonable amount of time.
- Monitor and manage the team to ensure responses are friendly, knowledgeable, and efficient.
- Act as the main point of contact for all customer escalations, speaking to customers where necessary and using your experience to resolve a query professionally, calmly and sensibly.
- Escalate to the heads of relevant departments in London e.g. Logistics if the team need further support in resolving a query which they haven’t been able to achieve directly, or you feel customer feedback needs to be surfaced.
- Act as an ambassador for the brand, upholding our values and always complying with the Data Protection Act and PCI Compliance Regulations.
- **Administration**_
- Manage the staffing rota, considering call patterns and peak periods of contact, to ensure the best level of service is maintained throughout the week and year.
- Produce weekly reporting to show contact levels, reasons, and performance against KPIs.
- Attend monthly project meeting with Logistics, Ecom, Retail and IT, sharing the most common contact reasons and helping the group to identify possible solutions to improve the experience for our customers.
- Develop a relationship with our Zendesk Account Manager, periodically reviewing any new opportunities available within the platform.
- Proactively look for opportunities to improve processes and service.
- Recognise where further support is needed and escalate to the Digital Director in a timely manner.
- Recruit and on-board any new starters including additional staff over Christmas peak.
- Ensure gift card stocks are maintained.
- The role will be based in one of our State-of-the Art offices in the CBD, with free refreshments, and many community events which support our ethos of putting people first and equipping them to be the best they can be

**Non
- Negotiable Requirements**:

- Must reside in Cape Town
- Must have a working smartphone device to complete 2 step verification when necessary.

**Qualifications**:

- Matric (Completed)

**Experience**:

- 2 years of unbroken experience as a Team Leader in a contact centre environment
- 2 years of experience in a similar, customer service role within a Media and Tech Support or multichannel business
- 18 Months experience in a US contact centre environment
- Proven track history of excelling in all customer and people-based metrics.
- A positive can-do attitude, to solving queries.

**Benefits**:
**Salary**: R15 000,00 - R19 000,00 per month

Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

In return you will work for a dynamic business, that values its people, and puts them and our customers at the heart of everything we do. Want to help shape our rewards and recognition? Join our engagement team Want to take an early finish, on us, on your birthday? Get out and enjoy yourself Your voice will truly be heard, as we commit to build a true, people first business. In addition, you will work for a unique BPO based in world class facilities in the CT CBD.

If this sounds like a little bit of you, please apply, we can't wait to speak to you.

**Job Types**: Full-time, Permanent

**Salary**: R15 000,00 - R19 000,00 per month

**Experience**:

- Unbroken Contact Centre Team Leader: 2 years (required)
- Multimedia / Tech Support: 2 years (required)
- International BPO: 2 years (required)

  • Team Leader

    4 months ago

    Cape Town, South Africa PRR Recruitment Services Full time

    Team leader – R500k p.a (Rondebosh) This well know company in Rondebosh is seeking a Team leader.The ideal candidate will have strong experience in management of databases3-years related experienceStaff management on a team leader levelValue Added services Bill payment, Electricity (VAS)3 years SQL Database Administration in a highly pressurised...

  • Team Leader

    4 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...

  • Team Leader

    3 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. Concentrix is expanding and we’re looking for Team Leaders to join our game-changers in our Vibrant Cape Town office. We’re a global...

  • Team Leader

    4 months ago

    Cape Town, South Africa National Debt Advisors Full time

    **National Debt Advisor is looking for a Team Leader to join their team!!!** **Responsibilities**: - Managing a team of sales Lead generators - Driving team targets in accordance with the department's KPI requirements - Evaluating data and using the information to boost productivity and ensure steady staff development. - Managing the collection book at...

  • Team Leader

    4 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Cape Town office where you’ll work on an exciting international...

  • Team Leader

    4 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...

  • Team Leader

    4 months ago

    Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values...

  • Team Leader

    1 week ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our team at WNS Global Services. As a Team Leader, you will be responsible for leading a team of Senior Associates to create a customer-centric and high-performance culture.Key Responsibilities:People Management: Engage and support staff to achieve all KPIs through...

  • Team Leader

    3 months ago

    Cape Town, South Africa Huntswood Full time

    **Job Overview**: As a team leader, you will lead, monitor, and inspire a group of advisors to achieve set goals that contribute to the growth of the department and wider organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and drive a culture of high...

  • Team Leader

    4 weeks ago

    Cape Town, South Africa CMC GLOBAL Full time

    - Matric- 2-3 Years working experience within a Logistics/Courier Environment.- Good Communication Skills.- Supervisor/Team Leader Experience.- Available immediately.

  • Team Leader

    1 week ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    {"Job Title": "Team Leader", "Job Description": "Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our team at WNS Global Services. As a Team Leader, you will be responsible for leading a team of Agents to create a customer-centric and high-performance culture.Key ResponsibilitiesPeopleTo engage and support staff to achieve all...

  • Team Leader

    6 days ago

    Cape Town, Western Cape, South Africa Fulton Hogan Full time

    About Fulton HoganFulton Hogan is a leading infrastructure company that has been delivering high-quality projects for 90 years. We pride ourselves on our commitment to safety, quality, and customer satisfaction.Job SummaryWe are seeking a Team Leader to join our Tasmanian team in Launceston. As a Team Leader, you will be responsible for overseeing and...

  • Sales Team Leader

    3 months ago

    Cape Town, South Africa Just Property Dynamic Full time

    **RECRUITE AND MANAGE YOUR OWN TEAM!** This is a fantastic opportunity to take your career to the next level. Join our team as a **Sales Team Leader **and have the opportunity to build your own business. Just Property Dynamic is seeking 3 Sales Team Leaders for our three offices located in Durbanville, Brackenfell, and Kraaifontein. The Real Estate Team...

  • CNC Team Leader

    4 months ago

    Cape Town, South Africa Recruitment Legends Full time

    CNC TEAM LEADER Cape Town R50 000 -55 000 ctc pm CNC Machine Shop specializing in the field of precision mechanical manufacturing seeks a CNC Team Leader, with solid leadership abilities to lead a team of experienced Setters and Opperators. You will manage the CNC department and do Programming of CNC machines to produce components according to drawings and...

  • Team Leader

    1 month ago

    Cape Town, South Africa IsonXperiences Full time

    **Leading and managing a team of 15 - 20 agents** **Coaching and developing agents i.e. daily, weekly and monthly** **Total performance management, disciplinary measures, monitoring and driving team targets** **Attendance and leave management process and updating matrix** **Quality management/improvement through call evaluations for each agent...

  • Team Leader

    3 months ago

    Cape Town, South Africa Huntswood Full time

    Our Esure Customer Service division is looking to appoint a Team Leader within the Cape Town team. **Job Purpose**: - Drive superior customer service performance delivered to Esure and their customers, by achieving outstanding levels of quality and operational efficiency. **Technical Skills**: - Advanced report writing skills (proficient in Excel) - High...

  • Sales Team Leader

    7 days ago

    Cape Town, Western Cape, South Africa Pathfinders Consulting Pty (LTD) Full time

    Job Title: Sales Team LeaderPathfinders Consulting Pty (LTD) is seeking a dynamic and experienced Sales Team Leader to join our team. As a key member of our sales leadership team, you will be responsible for leading a driven sales team, innovating processes, and playing a key role in driving the digital telephony revolution as we transition small businesses...

  • Team Leader

    3 months ago

    Cape Town, South Africa RPO Recruitment Full time

    RPO Recruitment, a leading recruitment agency based in the heart of the city, is currently seeking an experienced and motivated Team Leader to join their client's team. **Responsibilities**: - Leading a team of recruiters and ensuring their productivity and success. - Managing the recruitment process and ensuring it is efficient and effective. - Developing...

  • Sales Team Leader

    2 days ago

    Cape Town, Western Cape, South Africa Pathfinders Consulting Pty LTD Full time

    Outbound Sales Team LeaderPathfinders Consulting Pty LTD is seeking a seasoned sales leader to drive our outbound sales team to success. As an Outbound Sales Team Leader, you will be responsible for leading a high-performing team, innovating sales processes, and playing a key role in driving the digital telephony revolution.Key Responsibilities:Develop and...

  • Sales Team Leader

    2 weeks ago

    Cape Town, South Africa CallForce Full time

    CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader. As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your...