Tech Support Specialist
3 days ago
West Coast Personnel is seeking a skilled Tech Support Analyst to join their team. As a Tech Support Analyst, you will be responsible for resolving technical issues and providing exceptional customer service to clients.
Key Responsibilities:- Resolve technical issues and provide temporary solutions
- Take ownership of faults from first contact to resolution
- Diagnose and understand customer faults with broadband, lines, email, wireless, VPN, routers, and VOIP
- Liaise with other departments regarding customer issues/faults
- Report new faults to suppliers
- Chase suppliers for updates and progression of faults
- Contact Openreach engineers regarding line faults and SFI engineers regarding broadband faults
- Keep up-to-date with technical support issues, IT policies, and best practice methods
- Register/transfer domains and configure POP3 email accounts
- Configure and troubleshoot POP3/Exchange email clients, i.e., Outlook
- Troubleshoot VOIP issues
- General basic knowledge of analogue and digital technology
- General knowledge of Microsoft Windows
- General technical knowledge of networking
- Basic knowledge of PBX and PDQ equipment
- General knowledge of ISDN technologies
- General technical knowledge of the internet, e.g., ADSL, Fibre
- General basic knowledge of TCP/IP
- Basic technical knowledge of web platforms
- Good knowledge of mail platforms, IMAP, SMTP, POP3
- General knowledge of DNS
- Exposure to mail clients
We are looking for a skilled and experienced Tech Support Analyst to join our team. If you have a passion for technical support and a strong desire to provide exceptional customer service, we encourage you to apply for this exciting opportunity.
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