Tech Support Specialist

3 days ago


Cape Town, Western Cape, South Africa West Coast Personnel Full time
Job Title: Tech Support Analyst

West Coast Personnel is seeking a skilled Tech Support Analyst to join their team. As a Tech Support Analyst, you will be responsible for resolving technical issues and providing exceptional customer service to clients.

Key Responsibilities:
  • Resolve technical issues and provide temporary solutions
  • Take ownership of faults from first contact to resolution
  • Diagnose and understand customer faults with broadband, lines, email, wireless, VPN, routers, and VOIP
  • Liaise with other departments regarding customer issues/faults
  • Report new faults to suppliers
  • Chase suppliers for updates and progression of faults
  • Contact Openreach engineers regarding line faults and SFI engineers regarding broadband faults
  • Keep up-to-date with technical support issues, IT policies, and best practice methods
  • Register/transfer domains and configure POP3 email accounts
  • Configure and troubleshoot POP3/Exchange email clients, i.e., Outlook
  • Troubleshoot VOIP issues
Requirements:
  • General basic knowledge of analogue and digital technology
  • General knowledge of Microsoft Windows
  • General technical knowledge of networking
  • Basic knowledge of PBX and PDQ equipment
  • General knowledge of ISDN technologies
  • General technical knowledge of the internet, e.g., ADSL, Fibre
  • General basic knowledge of TCP/IP
  • Basic technical knowledge of web platforms
  • Good knowledge of mail platforms, IMAP, SMTP, POP3
  • General knowledge of DNS
  • Exposure to mail clients

We are looking for a skilled and experienced Tech Support Analyst to join our team. If you have a passion for technical support and a strong desire to provide exceptional customer service, we encourage you to apply for this exciting opportunity.



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