Team Leader

6 months ago

Cape Town, South Africa Webhelp Full time

**Advisor**

**Location**
- Cape Town, South Africa**Language**
- English***

**Job Advert**:

- You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.

We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our vibrant cape town office working on an exciting campaign.

You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

In this role as Team Leader you'll manage a team responsible for sales, customer care and technical support, you’ll be motivating, leading and guiding a team of dynamic individuals to reach targets and strive for excellence in customer service.

The ideal Team Leader has excellent communication skills, a passion for helping others and going the extra mile. We want people who can hear what is not said, people who show empathy and have a contagious positive nature about them.

We want people who are eager to learn and grow within their career, steering others to strive and give of their best at all times. If you are organised enough to work well under pressure, are highly responsible and can adapt to change while juggling tasks then this is your calling.

Above all we want reliable, committed leaders who lead by example and are motivated toward success.

**What you’ll be doing**
- Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
- Managing workload in a timely and effective manner
- Analysing customer feedback data
- Pursuing quality and assurance initiatives
- Producing business insights
- Presenting recommendations for improvement

**What you’ll need**
- Matric
- Excellent written use of English language
- Minimum 6 months’ experience as a Deputy Team Leader in a contact centre environment
- Minimum 2 years’ previous team management experience
- Excellent communication and listening skills
- Ability to identify problems and find solutions by imparting knowledge
- Analytical, time management, organisation, skills
- PC literacy, fast typing and experience using appropriate software and systems
- Clear credit, disciplinary and criminal records
- Proven performance record of accomplishment
- Clear credit, disciplinary and criminal records

Please note that the appointment will be made in line with the in line with the company’s EE plan.

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

  • Team Leader

    5 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...

  • Team Leader

    5 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. Concentrix is expanding and we’re looking for Team Leaders to join our game-changers in our Vibrant Cape Town office. We’re a global...

  • Team Leader

    5 months ago

    Cape Town, South Africa National Debt Advisors Full time

    **National Debt Advisor is looking for a Team Leader to join their team!!!** **Responsibilities**: - Managing a team of sales Lead generators - Driving team targets in accordance with the department's KPI requirements - Evaluating data and using the information to boost productivity and ensure steady staff development. - Managing the collection book at...

  • Team Leader

    6 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Cape Town office where you’ll work on an exciting international...

  • Team Leader

    6 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...

  • Team Leader

    5 months ago

    Cape Town, South Africa Huntswood Full time

    **Job Overview**: As a team leader, you will lead, monitor, and inspire a group of advisors to achieve set goals that contribute to the growth of the department and wider organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and drive a culture of high...

  • Team Leader

    3 months ago

    Cape Town, South Africa CMC GLOBAL Full time

    - Matric- 2-3 Years working experience within a Logistics/Courier Environment.- Good Communication Skills.- Supervisor/Team Leader Experience.- Available immediately.

  • Sales Team Leader

    1 month ago

    Cape Town, South Africa Novelty Anchors Full time

    We are seeking a highly motivated and experienced Sales Team Leader to lead our sales team to success. As a Sales Team Leader, you will be responsible for devising strategies to meet and exceed our sales targets, managing and motivating the sales team, and ensuring the smooth running of the sales department. **Roles and Responsibilities**: - Develop and...

  • Sales Team Leader

    5 months ago

    Cape Town, South Africa Just Property Dynamic Full time

    **RECRUITE AND MANAGE YOUR OWN TEAM!** This is a fantastic opportunity to take your career to the next level. Join our team as a **Sales Team Leader **and have the opportunity to build your own business. Just Property Dynamic is seeking 3 Sales Team Leaders for our three offices located in Durbanville, Brackenfell, and Kraaifontein. The Real Estate Team...

  • Sales Team Leader

    1 month ago

    Cape Town, Western Cape, South Africa Callforce Direct Full time

    Sales Team Leader Job DescriptionCallForce Direct is seeking a results-driven Sales Team Leader to join our team. As a Sales Team Leader, you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets.Key Responsibilities:Provide strong leadership and mentorship to a team of sales representatives.Set...

  • CNC Team Leader

    5 months ago

    Cape Town, South Africa Recruitment Legends Full time

    CNC TEAM LEADER Cape Town R50 000 -55 000 ctc pm CNC Machine Shop specializing in the field of precision mechanical manufacturing seeks a CNC Team Leader, with solid leadership abilities to lead a team of experienced Setters and Opperators. You will manage the CNC department and do Programming of CNC machines to produce components according to drawings and...

  • Sales Team Leader

    1 month ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Job Title: Sales Team LeaderAt CallForce, we are seeking a highly skilled and experienced Sales Team Leader to join our team. As a Sales Team Leader, you will be responsible for leading and managing a team of Outbound Sales Consultants/Agents to achieve sales targets and provide exceptional customer service.Key Responsibilities:Lead and manage a team of...

  • Catering Team Leader

    4 weeks ago

    Cape Town, Western Cape, South Africa Feedem Recruitment Full time

    We are seeking a Catering Team Leader to oversee the management of a busy kitchen and ensure a safe working environment.As a Catering Team Leader at Feedem, you will be responsible for supervising and managing a team of professionals, adhering to Occupational Health and Safety and Food Safety Environmental procedures.Our company, Feedem, is a leading...

  • Team Leader

    3 months ago

    Cape Town, South Africa IsonXperiences Full time

    **Leading and managing a team of 15 - 20 agents** **Coaching and developing agents i.e. daily, weekly and monthly** **Total performance management, disciplinary measures, monitoring and driving team targets** **Attendance and leave management process and updating matrix** **Quality management/improvement through call evaluations for each agent...

  • Team Leader

    5 months ago

    Cape Town, South Africa RPO Recruitment Full time

    RPO Recruitment, a leading recruitment agency based in the heart of the city, is currently seeking an experienced and motivated Team Leader to join their client's team. **Responsibilities**: - Leading a team of recruiters and ensuring their productivity and success. - Managing the recruitment process and ensuring it is efficient and effective. - Developing...

  • Sales Team Leader

    2 months ago

    Cape Town, South Africa CallForce Full time

    CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader. As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your...

  • Sales Team Leader

    2 months ago

    Cape Town, South Africa Callforce Direct Full time

    CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader. As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your...

  • Sales Team Leader

    2 months ago

    Cape Town, South Africa Callforce Direct Full time

    CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.  As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your...

  • Team Leader Support

    5 months ago

    Cape Town, South Africa Traderoot Full time

    The Support Team Leader is responsible for the operational management of the local Support team, which consists of Support Specialists providing technical support for the Traderoot Enterprise Platform (TEP) in collaboration with clients. The Support Team Leader needs to be able to perform any of the duties of a Support Specialist, which means they must have...

  • Technical Team Leader

    5 months ago

    Cape Town, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Are you tech savvy, fast working and quick thinking? If you look for efficient means to get things done then we have the perfect role for you. We’re on the lookout for determined individuals who values the importance of team playing and are...