Technical Support Manager

3 months ago

Cape Town, South Africa The Capital International Group Full time

Technical Support Manager

At Capital, we're seeking a Technical Support Manager to direct our operations in the Technical Support team. Your primary focus will be on fostering exceptional relationships and ensuring the highest standard of service delivery to our esteemed clients in South Africa and the Isle of Man.

​

​ What you’ll do:

The GreyListingofSouth Africa,has resultedinit becoming ahigh-risk jurisdiction; provision of these services will require a strong and detailed knowledge of AML CFT regulation to international standards.

Youwillberequired tosupport the Senior Client Manager SA,to ensurethe team are supported on a personal level with workload management, training and quality assurance oversight.

Youwillalsoberesponsiblefortheproduction andmanagementofup todate anddetailedKPI and BMIdatain respect to your workstream.

​

​

Your core duties & responsibilities will include:

​

Strategic Leadership: Act as the lead manager to support the implementation of targeted initiatives, ensuring full integration and adoption across all operational teams. Champion a culture of customer service excellence for all clients, companies and third parties and drive strategic initiatives requested by the Senior Management Team. Team Management: Delegate workloads within the team to maximise productivity and ensure the smooth running of tasks and activities. Implement cross-training initiatives to enhance team capabilities and efficiency. Quality Assurance: Collate management information and conduct quality assurance control checks to ensure adherence to regulatory standards and operational excellence. Prioritise and assist in team workloads to meet customer and regulatory requirements, driving continuous improvement within the team. Performance Monitoring: Manage and monitor performance metrics for your teams, utilising them to drive and improve performance. Create and maintain a high-performance culture within the team, encouraging continued personal development. Regulatory Compliance: Ensure adherence to CIL's processes and procedures, demonstrating an in-depth understanding of the departmental risk management framework. Address any issues and report findings in line with agreed policies and procedures. Continuous Improvement: Drive continuous improvement within the team, striving to eradicate errors and maintain operational excellence through process delivery.

​

​

At all times the Groups values should be at the heart of everything and consistency of evidence of adherence to the values will be a key aspect of the role.

​

Excellence – You will be constantly finding ways to ensure that the service we offer our clients, both internal and external, is faultless. Developing yourself and others to be the very best at what you/they do and to be the very best version of themselves/yourself.

​

Integrity – We are a regulated Investment firm and as a result everything you do must be driven by impeccable ethics. Trust and integrity are key to this and all roles.

​

Innovation – as a leader in your field, you will be instrumental in driving the organisation forward in terms of new solutions, new technological outcomes, and new ways of working, ensuring we can continue to deliver our objectives against cost, value, and service.

​

​

What you’ll need to succeed:

​

Experience:Minimum 24 months experience in a similar role is required. Experience within an offshore financial services organisation is advantageous Proven Leadership: Minimum 24 months experience in a leadership role, having managed a large team Exceptional Communication: Strong verbal and written communication skills are essential, along with the ability to engage effectively with clients and colleagues alike. Tech Savvy: While technical skills are advantageous, your proficiency in IT coupled with your strong organisational skills will ensure operational success. Commitment to Excellence: Upholding our values of excellence, integrity, and innovation will be at the core of everything you do, driving faultless service and ethical conduct. Bachelors Degree and/or an AML or Compliance Qualification, coupled with formal management training/qualification. Sound knowledge and experience in the below technical skills ​

​

TechnicalSkills

ProfessionalKnowledge

​

​

Ability to interpret AML/CFT regulatoryobligationsandapplyin apracticalandpragmaticmanner.

Full understanding of current regulatoryandgroupAML/CFT requirements.

​

​

Demonstratable experience conductingcustomerduediligence (CDD) and enhanced due diligence (EDD)processes. This includes collecting and assessing CDD/EDD against regulatory policy requirementsinlinewitharisk- based approach.

Relevantanduptodateknowledge of AML/CFT international regulatory standards and requirements.

This includes a strong understandingofSourceofFunds and Source of Wealth requirementswiththeabilityto validate and verify both using independentsources.

​

​

​

Understand and apply client risk assessment standard methodology; identifying and recommending any incidences where standards could be challengedbasedonastructured, thought-outrisk-basedapproach.

​

Identifying and assessing high risk indicators and mitigating where appropriatethroughtheclientrisk

assessment.

Abilitytounderstandtheidentified risk of individual cases and the ML/FT and reputational impact of such risks.

Abilitytoundertakeanddocument an effective customer risk assessment resulting in an appropriate risk rating.

​

​

​

Why Join Us:

Join us in shaping the future of our organisation while developing yourself and those around you. Together, we'll achieve operational excellence and deliver unparalleled service to our clients.

Who we are:

We're a family orientated company, with clients at the heart of everything we do. From a small investment firm established in 1996 in the Isle of Man, to a company that today boasts more than 200 employees with offices around the world. Despite our significant growth over the last two decades, the family values instilled by our founders on day one has remained intrinsic to Capital's culture and have shaped the way we operate today; Innovation, Integrity & Excellence.

​

  • Drone Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Farm Manager SA Full time

    We are seeking a highly skilled and experienced Drone Technical Support Specialist to join our team at Farm Manager SA.Job SummaryThe successful candidate will be responsible for executing and overseeing the drone service and repair strategy in Gauteng, working closely with agricultural drone customers and contractors.This is an exciting opportunity for a...

  • Technical Manager

    6 months ago

    Cape Town, South Africa Ukuzimanya Technical Services Full time

    **Responsibilities**: Network Administration: - Configure and maintain network infrastructure, ensuring optimal performance and reliability. - Collaborate with the team to implement network security measures. System Administration: - Assist in the management and maintenance of servers and systems. - Troubleshoot and resolve hardware and software...

  • Technical Support Manager

    6 months ago

    Cape Town, South Africa Lula Full time

    **WHAT WE DO** We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it! Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they...

  • IT Technical Support

    6 months ago

    Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

    Our client is seeking a IT Technical Support, to maintain all hardware IT needs for the company ensuring that the IT network infrastructure is well maintained for system and process stability. **Responsibilities**: - To assist with installations and configuring computer hardware, software, systems, networks, printers, and scanners. - Ensure that all...

  • Technical Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Technical Support SpecialistAt The Legends Agency, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical and administrative support to our General Manager to ensure the efficient operation of engineering processes.Key Responsibilities:Manage technical tasks and...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Title: Technical Support SpecialistThis is a dynamic role that requires a highly skilled individual to provide technical and administrative support to the General Manager.The successful candidate will be responsible for managing technical tasks, assisting engineers and maintenance personnel with process and technical research, design, and...

  • Technical Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa VHRS Full time

    Customer Support Role at VHRSWe are seeking a highly skilled Technical Support Specialist to join our VHRS team. As a key member of our Payment Operations team, you will be responsible for providing top-notch technical support to our customers, ensuring their experience with our payment solutions is exceptional.Key Responsibilities:Provide timely and...

  • Technical Support

    6 months ago

    Cape Town, South Africa Merchants - Salt River Full time

    **Technical Support Agent (Nightshift)** The position requires an individual who is a creative problem solver with excellent communication skills. **Key Performance areas**: - Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems. - Setup new routers and Wi-Fi access points for installation. - Maintain a high...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Core Group Full time

    iStore Technical Support SpecialistThe ideal candidate will possess a combination of technical expertise and excellent communication skills to provide exceptional support to our customers. Key responsibilities include troubleshooting technical issues, providing software support, and delivering training and assistance to customers as needed. Key...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Parvana Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Parvana. As a Technical Support Specialist, you will be responsible for delivering technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.Key Responsibilities:- Deliver technical...

  • Lead Technical Support Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    Technical Team Leader RoleWe are seeking an accomplished Team Leader to spearhead our EMEA technical support team in Cape Town. As a key member of SA Commercial (Pty) Ltd, you will lead and motivate a team of Service Agents to deliver exceptional customer experiences.About the Role:This leadership position demands strong interpersonal skills to foster...

  • Operations Manager

    2 months ago

    Cape Town, South Africa HR Studio (Pty) Ltd Full time

    We’re looking for… An Operation Manager to oversee the day-to-day operations of our clients' sites, ensuring smooth and efficient functionality. Who are you? - Good communication skills and ability to collaborate effectively with cross-functional teams. - Ability to analyze complex technical problems and implement effective solutions in a timely...

  • Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    The Legends Agency is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our engineering processes and systems.**Job Summary:**We are looking for a highly motivated and detail-oriented individual to support our engineering team in various aspects,...

  • Technical Support Specialist

    2 months ago

    Cape Town, South Africa Lula Full time

    **ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS** **Job title**: Technical Support Specialist **Reporting to**: Technical Support Manager **Location**: Cape Town **WHAT WE DO** We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa IOCO Full time

    We are seeking an experienced Technical Support Specialist to join our team at IOCO. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our IT systems and providing timely support to our end-users. Your primary responsibility will be to troubleshoot and resolve technical issues, both hardware and...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Synergy Jobs (Pty) Ltd Full time

    Position: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team at Synergy Jobs (Pty) Ltd. The successful candidate will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide technical support and assistance to clients through various communication...

  • Technical Support Graduate

    1 month ago

    Cape Town, Western Cape, South Africa Bradshaw LeRoux Consulting Full time

    Job SummaryAn Exciting opportunity for candidates with a disability to join our team at Bradshaw LeRoux Consulting.Role OverviewAs a Technical Support Graduate, you will be responsible for supporting technical service initiatives, providing assistance under supervision of the Customer Success Manager, and ensuring smooth technical service support to airline...

  • Technical Support Advisor

    6 months ago

    Cape Town, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Are you passionate about delivering exceptional customer service? Do you have a proven track record of meeting targets and service levels? If directing lost friends or solving technical software issues are your super powers, then here’s your...

  • Technical Support Expertise

    1 week ago

    Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    We are seeking a talented Technical Support Agent to join our team at SA Commercial (Pty) Ltd. This role offers the opportunity to work in a dynamic environment, providing exceptional customer experiences through technical support.As a valued member of our support team, your key responsibilities will include delivering outstanding customer service, acting as...

  • Senior Technical Support Manager

    1 month ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Job Title: Tech Support Team LeaderAbout the Role:At CallForce, we are looking for a highly skilled and experienced Tech Support Team Leader to join our team.The successful candidate will be responsible for providing guidance and support to the technical support team, ensuring that they have the necessary tools and resources to deliver excellent customer...