Technical Support Specialist

6 days ago

Cape Town, Western Cape, South Africa IOCO Full time

We are seeking an experienced Technical Support Specialist to join our team at IOCO. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our IT systems and providing timely support to our end-users. Your primary responsibility will be to troubleshoot and resolve technical issues, both hardware and software-related, in a timely and efficient manner.

Some of the key tasks and responsibilities of this role include:

  • Incident Resolution: Quickly and effectively resolve technical incidents, ensuring minimal downtime and impact on business operations.
  • Service Request Fulfillment: Respond to and fulfill service requests, providing prompt and professional support to our end-users.
  • Problem Management: Identify recurring issues and escalate them to the Problem Management team for further investigation.

To be successful in this role, you will require:

  • Strong Technical Skills: A solid understanding of IT systems, hardware, and software, including Windows-based systems and thin and fat clients.
  • Excellent Communication Skills: Effective communication and interpersonal skills, with the ability to interact with technical and non-technical stakeholders.

Requirements

  • Matric Maths / N3 Qualification: A minimum requirement for this role.
  • Certification or Microsoft Certified Professional Certification: Advantageous but not essential.

Work Environment

  • Onsite: This role will be based onsite at our Cape Town office.
  • Contract Position: This is a contract position, and the successful candidate will be required to sign a contract.

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