Technical Support Graduate

4 weeks ago


Cape Town, Western Cape, South Africa Bradshaw LeRoux Consulting Full time

Job Summary

An Exciting opportunity for candidates with a disability to join our team at Bradshaw LeRoux Consulting.

Role Overview

As a Technical Support Graduate, you will be responsible for supporting technical service initiatives, providing assistance under supervision of the Customer Success Manager, and ensuring smooth technical service support to airline customers.

Key Responsibilities

  • Ensure SLA with the shortest restoral times possible when supporting clients.
  • Carry out incident management to internal or external customers in ensuring timely replenishment.
  • Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations.
  • Use the appropriate tools and equipment to perform the installation, intervention, and repairs.
  • Report and escalate to the next level those problems which cannot be resolved.
  • Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
  • To provide onsite support to Users during the cutover of the services

Requirements

We are looking for individuals with 6 months to 2 years of experience in IT support (Desktop, PCs, Printers and Network Devices). Should have a working knowledge of Windows10. Basic knowledge in networking. Customer Service, pro-activeness and ownership attitude, and sense of service to support customers and own their issues until resolution to their satisfaction. Ability and motivation to work in a team. Installation and configuration of end-user applications and software. Ability to build relationships with peers and management levels both with clients and the company management.



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