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Spa Guest Relations

4 months ago

Cape Town, South Africa Career Custodians Full time

Are you ready for an exciting and challenging role in the spa industry?

Langaro Wellness in Camps Bay is currently seeking a Guest Relations Officer / Lead receptionist to take responsibility for overseeing the front desk operations. You will be responsible for the reception and retail areas, coordinate diaries and therapists, while ensuring efficient and effective administration of the facility.

Main Duties and Responsibilities

  • Take full responsibility for the reception and retail area
  • Yield management, managing room and therapist efficiency and profitability
  • Manage work schedules, supervise duties and monitor performance
  • Manage professional platform partners within all facilities
  • Manage accuracy of database on ESP
  • Create the ultimate customer experience
  • Handle enquiries, complaints and feedback, resolving any issues and promptly report back to the manager
  • Monitor and respond to online reviews and comments to maintain a positive reputation
  • Confirm bookings and ensure payments
  • Build and maintain client relationships and inform them about specials
  • Financial management - daily cash-ups and reports (daily, monthly)
  • Monitor and manage the front desk budget, including expenses, revenue collection and cost control measures
  • Manage inventory and supplies
  • Cross promotion and selling of spa services

Minimum requirements:

  • Matric
  • Business Administration qualification or experience in administration of the spa industry
  • ESP Software experience (Essential)
  • Minimum 2 years in the wellness industry
  • Minimum 2 years reception/sales experience
  • Previous experience in a leadership role
  • Computer literate, especially Excel
  • Opera Software experience (advantageous)
  • Must be available for flexible shifts

Due to the large volume of applications, please consider your application as unsuccessful if you have not heard back from us in 2 weeks.