Current jobs related to Customer Service Manager Inland Invivo - Midrand - Siemens Healthcare Proprietary Limited

  • Representative: Inland Food Services

    4 months ago

    Midrand, South Africa Premier Full time

    **Main Purpose**: As an Inland Food Services Representative at Premier FMCG, you will play a pivotal role in expanding our business within the food services sector in the inland region. We are committed to creating a vibrant working environment where all employees are passionate and excited about their contribution. Our on-going aim is to be recognised as a...

  • Manager: Regional Sales

    4 months ago

    Midrand, South Africa Premier Full time

    As a **Manager: Regional Sales - Inland**, you will be a key driver of our growth strategy in the highly competitive FMCG sector. You'll have the opportunity to lead a talented sales and merchandising team, implement market strategies, and play a pivotal role in expanding our market share. We are committed to creating a vibrant working environment where all...

  • Surgical Account Manager Inland

    9 hours ago

    Midrand, Gauteng, South Africa ZA18 Alcon Laboratories (SA) (Pty) Ltd Company Full time

    About the RoleWe are seeking a highly motivated and experienced Surgical Account Manager to join our team in Inland territory. As a key member of our sales team, you will be responsible for maintaining and building Alcon Surgical Disposable and Instrumentation market shares.Key ResponsibilitiesAchieve target sales and increase the number of equipment...

  • Surgical Account Manager Inland

    3 weeks ago

    Midrand, South Africa Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Customer Service Agent

    3 months ago

    Midrand, South Africa Fidelity Services Group Full time

    **Vacancy: Customer Service Agent - 6 Month Contract** **Region: Midrand** Reporting to: Contact Centre Manager - Inland **Job Description MAIN PURPOSE OF JOB**: - To provide superior service to internal and external customers via all contact channels and all media. - Ensure the Service Level KPI’s is achieved at all times. QUALIFICATION &...

  • Surgical Account Manager Inland

    3 months ago

    Midrand, South Africa Alcon Full time

    The Surgical Account Manager (SAM) is responsible for maintaining and building Alcon Surgical Disposable and Instrumentation market shares. They will do this by optimizing the relationship of Alcon with the ophthalmologists and all other persons involved who advise or use Alcon products. The SAM will increase sales on equipment and upgrade current installed...

  • Surgical Account manager Inland

    3 weeks ago

    Midrand, South Africa ZA18 Alcon Laboratories (SA) (Pty) Ltd Company Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Customer Service Manager

    1 week ago

    Midrand, Gauteng, South Africa People Dimension Full time

    Job SummaryWe are seeking a skilled Customer Service Lead to join our team at People Dimension. As a key member of our customer service team, you will be responsible for handling customer escalations, serving as an intermediary between the customer service team and repair technicians, and ensuring seamless service delivery.Key ResponsibilitiesManage customer...

  • Customer Service Manager

    2 weeks ago

    Midrand, Gauteng, South Africa People Dimension Full time

    Job SummaryWe are seeking a highly skilled Customer Service Lead to join our team at People Dimension.Key ResponsibilitiesManage customer escalations in a timely and professional manner.Act as a liaison between the customer service team and repair technicians to ensure seamless communication and issue resolution.RequirementsProven experience in the service...

  • Stores and Logistics Coordinator

    4 months ago

    Midrand, South Africa Silver Recruitment and Training Consultants Full time

    **Industry**: Ink Manufacturing **Role Summary**: To organise the storage and distribution of goods. Ensuring that the right products are delivered to the correct location on time in a cost effective way. Involvement in transportation, stock control, warehousing and monitoring the flow of goods. **Responsibilities**: - Handling of Inter Branch Transfer...

  • Workshop Service Advisor

    3 months ago

    Midrand, South Africa Bosch Car Service Kyalami Full time

    Workshop Service Advisor Must meet the following requirements: - computer literate - exemplary customer service skills - must be able to manage conflict situations amicably - must be able to manage stress - written and verbal communication has to be beyond compare - driver's license would be a plus - traceable experience in the field, with references, is a...

  • Customer Service Representative

    1 week ago

    Midrand, Gauteng, South Africa LGC Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales support team, you will play a critical role in ensuring the highest level of service experience for our customers.Key ResponsibilitiesRespond to customer price requests and produce formal quotations...

  • Customer Services Supervisor

    3 months ago

    Midrand, South Africa Placements 4 all Full time

    Customer Services Supervisor, R31K, Midrand, Matric, SysAid, By design, NetSuite and Mitel and adv. Supervisory experience - staff management, disciplinaries, performance management, General Queries, Manage and process credits, distribution management - hot list, delays, Customer Feedback, reports, Call Statistic reports, courier/logistics/warehouse...

  • Customer Service Lead

    4 months ago

    Midrand, South Africa McCormick & Company Full time

    . **Position: Customer Service Lead** **Based: Midrand, South Africa** Reporting to Senior Supply Chain Manager you will be responsible for managing sales order processing for an assigned portfolio of accounts, maintaining the highest possible service levels while keeping costs to a minimum. **MAIN RESPONSIBILITIES** - Management of timely and within...

  • Purchase Requisition Clerk

    3 months ago

    Midrand, South Africa Fidelity Services Group Full time

    **Purchase Requisition Clerk Securedrive Inland FADT** The overall purpose of this position is to process Non-Stock Supplier Requisitions, to correctly allocate costs to General Ledger Accounts and ensure National Account uploads are uploaded correctly. This position will report into the Financial Accountant within the Securedrive Inland Finance...

  • Customer Service Representative

    1 week ago

    Midrand, Gauteng, South Africa LGC Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at LGC Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...

  • Customer Service Representative

    3 months ago

    Midrand, South Africa Evonik Full time

    What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs,...

  • Customer Services Clerk

    3 months ago

    Midrand, South Africa Freightmore Full time

    **Minimum Requirements**: - 2 years of freight industry experience in a similar role - Grade 12 or equivalent - Sound geographical knowledge of Johannesburg - Administration and organizational skills - Problem-solving - Reliable and trustworthy - Must be a team player and adapt to change easily - Parcel Perfect is advantageous - Attention to detail and...

  • Customer Service Representative

    3 weeks ago

    Midrand, Gauteng, South Africa Industrial Web Technologies Full time

    Job DescriptionJob Title: Contract to Permanent Web Administrator/Customer Service AgentCompany: Industrial Web TechnologiesJob Type: Contract to PermanentLocation: MidrandJob Summary:We are seeking a highly skilled and customer-focused Web Administrator/Customer Service Agent to join our team. As a key member of our support team, you will be responsible for...

  • Customer Service Consultant

    4 months ago

    Midrand, South Africa Ikusasa Recruitment Group Full time

    Role Purpose Management and servicing of direct personal lines insurance 55 plus client portfolios whilst ensuring a balance between the company's business priorities including growth and client retention whilst adhering to the insurance needs of clients, in conjunction with Financial Services Regulations. Experience and Qualifications - 3 Years'...

Customer Service Manager Inland Invivo

4 months ago

Midrand, South Africa Siemens Healthcare Proprietary Limited Full time

Join us in pioneeringbreakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caringenvironment forms a global community that celebrates diversity andindividuality. We encourage you to step beyond your comfort zone, offeringresources and flexibility to foster your professional and personal growth, allwhile valuing your unique contributions.

Apply now for the position of CustomerService Manager Inland - Invivo , based in Johannesburg, South Africa

Yourrole:

·Develop,plan, and implement the service budget within the assigned area or region byincluding the installed base, the contractual/non-contractual work, and thesales programs in accordance with target agreements provided by the CountryService Head and Business Support.

·Ensurethe highest technical, operational, and financial performance on equipmentservices, repairs and maintenance, upgrades, updates on Invivo DI, AT & USproducts according to design technical specifications, achieve acceptable performance standards and site-specificcustomer expectations.

·Maintainsproductivity and profitability within the framework of Siemens Healthineers’service business in the area or region of responsibility.

·Maintainshighest customer satisfaction by being the "One face to the Customer"and act as a "Customer Care Manager" in area/region assigned,ensuring that all customer requirements and service obligations are met. Youwill manage customers and provide site-specific support to the field force inany technical-related issues ensuring better service experience.

·Manages incidents escalated to next levelsupport Remote Support Centre (RSC) according to defined Service LevelAgreements (SLAs). As one point of contact for all escalated issues, you willinterface with field force teams and TSEs from incident to problem managementand push for resolutions.

·Contractperformance management, ensuring agreed service obligations and expectationswith customers are met. Perform routine service performance reporting andcommunication with customers in area/region of responsibility.

·Ensuresexcellent functional set-up and service operations to comply with the ServiceProcess SERVOR (scheduling, service coordinating, call registration;clarification; dispatch of CSEs, service parts orders, and tools & testequipment; spare parts logistics – supply and returns, service confirmation,performance reports), achieving service delivery and productivity for keycustomer.

·Ensuresservice data accuracy and quality reporting, incl. field insight into customerneeds, KPI’s, service notifications, equipment performance issues, and knowntechnical errors as well as provision of technical capacity, know-how andexperience for trouble shooting and problem-fix or resolution.

·Implementproduct technical guidelines, service guidelines, and delivery processes/toolsas well as Siemens Remote Services (SRS), Teamplay Fleet among other digitalplatforms and solutions to meet operational KPIs/targets.

·MaintainsSRS connectivity and remote update handling for install base in assigned areaor region. Expand use and adoption of online maintenance management digitalplatforms within assigned area and team under your leadership.

·Ensureextensive sales support to the local Product sales organization. Supports withtechnical solutions and knowledge transfer during sales offers, demonstrationsand installations.

·Ensures smooth and efficient communicationacross the organisation for customers and key accounts. Collaborates withlocal Sales and Products managers, Service Operations (CCC), Area ServiceManagers, Applications and Education, and Business Support.

·Hire,develop, train and coach CSEs. Holds leadership and disciplinary responsibilityfor the staff assigned or direct reports. Due to the size of organization maybe delegated the responsibility to specific local service teams and businesspartners.

·OverviewCSE expertise development by contributing to the required man-power calculationrelated to install base development and budget frame targets.

·Reviews headcount capacity, skills, andcompetencies. Plans and defines headcount and training requirements in thearea/region as required by the install base and future growth needs,proactively develops business cases and the team.

·Communicatingand informing the Customer Service Engineers (CSEs) about the economicdevelopment of the business during CSE business meetings taking place atregular intervals.

·Complywith national and local organisation regulations, quality, and safetystandards, including compliance by staff assigned. As well as to technical andservice operations process guidelines from Siemens Healthcare.

·Maintainhighest customer satisfaction incl. profitability within the framework of SiemensHealthcare, Customer Services.

·Thefunction builds the "One face to the customer" and act as a"Customer Care Manager" and ensures that all customer requirementsare met.

·Implementingthe service budgets by including the installed base development, the contractual/non-contractualwork and service sales programs to meet the defined Healthcare target agreements.

·Ensurehighest technical, operational, and financial performance installationprojects, equipment services and maintenance, upgrades and updates of medicalequipment according to technical specification.

·Cooperationwith the Service Operation functions and follow the implemented the requiredService Support Processes SERVOR (Registration, clarification, dispatch, sparepart logistic, service confirmation)

·Overviewrecourse development and execute required manpower calculation related toI-base development and budget frame.

·Developstaff training in coordination with its respective supervisors/managers.

·Ensureextensive sales support to the local sales organization / modality manager.

·Coordinatecustomer pricing for maintenance contract and other service sales offers.

·Ensuretechnical collaboration and knowledge transfer during sales offers and projects.

·Holdsthe disciplinary responsibility for the staff it is assigned to him/her.

·Dueto the size of organization may be delegated to specific local supervisors/managers.

·Informingthe staff about the economic development of the business

·Customer satisfaction

·Revenue growth

·People leadership, coaching and development.

·Stakeholder management

·Profitability

·Productivity

·Operational KPIs

Your expertise:

Diploma in Electrical Engineering (light current) or Electrical Engineering or similar Knowledge and experience on healthcare sector with preferably 5 years’ experience in repair and maintenance of the following modalities: All Modalities Thorough professional know-how in one Sub Job Family, based on practical experience and theoretical foundation. Focus on applying and expanding acquired knowledge base. Application of knowledge in broader professional context Must be aSouth African National Must have avalid passport. Must have avalid South African driver’s license. Must not haverestrictions to travel within SADC and abroad. Must beavailable on short notice to travel country wide and to Africa due tooperational requirements and on long term projects as well as travel outside ofthe region to assist nationally. Excellence, Quality and Compliance inthe daily interactions, operations and reporting is not a negotiablerequirement, but mandatory for this role.

Whowe are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70countries. As a leader in medical technology, we constantly push the boundariesto create better outcomes and experiences for patients, no matter where theylive or what health issues they are facing. Our portfolio is crucial forclinical decision-making and treatment pathways.

As an equal opportunity employer, we welcomeapplications from individuals with disabilities.

We care about your data privacyand take compliance with GDPR as well as other data protection legislationseriously. For this reason, we ask you not to send us your CV or resume byemail. Please within our talent community and subscribe to personalized jobalert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitmentis internally managed, with external support permitted only when a qualifiedsupplier has established a formal contract with us. Unsolicited candidatesubmissions and referrals, absent a current supplier contract, do not establishconsent and are ineligible for fees. We delete and destroy unsolicitedinformation, thus, would recommend you refrain from any such practices. Youradherence to our policies is appreciated.