Technical Support Senior Administrator

2 months ago

Cape Town, South Africa The Capital International Group Full time

Technical Support Senior Administrator

Capital International Group is looking for a hardworking professional to join the team and provide high quality services to our clients and internal investment operational teams.​

Our Technical Support Department work collaboratively with our colleagues in all areas of the business to ensure our processes meet all relevant internal and international regulatory policy and procedural requirements.

We are looking for applicants to be educated to degree standard and/or hold a formal AML qualification, gained within the last four years.

​

What you’ll do:

The work will be varied, and project based.The project focus will be directed by CIG’s Senior Management Team and will be in addition to supporting the wider business with ‘BAU’ activities as required and directed by your line manager.

Initially the project focus will be to review our back book of client records to ensure regulatory adherence to AML CFT legislation and ensure we can provide quality services to our clients and introducers with the implementation of a new iDCRM platform.

​

Duties include:

For the initial project you will conduct periodic risk assessments in line with regulatory requirements and CIL’s quality standards.Undertake and document an effective customer risk assessment in line with the appropriate risk rating of the account; Collect and assess CDD / EDD in line with CIL’s regulatory policy requirements; With the implementation of our new iDCRM system, review and update where necessary our client and introducer records to ensure their roles and relationships are accurately reflected on the system; Liaising and responding to clients and introducers within the scope of project requirements; Going forward, you will be actively involved in a variety of team and company projects that will ensure regulatory adherence to AML CFT legislation, provide quality services to our clients and introducers and support the wider Investment Operations teams; You will be required to conform to the Company’s AML procedures and guidelines at all times; You may, from time to time, be required to undertake other activities of a similar nature within your capabilities in other teams, as requested by your line manager.

​

At all times the Groups values should be at the heart of everything and consistency of evidence of adherence to the values will be a key aspect of the role.

​

Excellence – You will be constantly finding ways to ensure that the service we offer our clients, both internal and external, is faultless.Developing yourself and others to be the very best at what you/they do and to be the very best version of themselves/yourself.

​

Integrity – We are a regulated Investment firm and as a result everything you do must be driven by impeccable ethics.Trust and integrity are key to this and all roles.

​

Innovation – as a leader in your field, you will be instrumental in driving the organisation forward in terms of new solutions, new technological outcomes, and new ways of working, ensuring we can continue to deliver our objectives against cost, value, and service.

​

What you’ll need to succeed:

In light of the potential Grey Listing of South Africa to be considered a high-risk jurisdiction, a strong and detailed knowledge of AML CFT regulation to international standards will be required to support the projects you will be working on.

​

Technical Skills

Professional Knowledge

Application of Professional Knowledge

Ability to interpret AML/CFT regulatory obligations and apply in a practical and pragmatic manner.

Full understanding of current regulatory and group AML/CFT requirements.

Apply knowledge and professional judgement when undertaking client risk assessments and document fully throughout the life of the client relationship.

Demonstratable experience in conducting customer due diligence (CDD) and enhanced due diligence (EDD) processes.This includes collecting and assessing CDD/EDD against regulatory policy requirements in line with a risk-based approach.

Relevant and up to date knowledge of AML/CFT international regulatory standards and requirements.

This includes a strong understanding of Source of Funds and Source of Wealth requirements with the ability to validate and verify both using independent sources.

Apply knowledge to conduct new business risk assessments with due regard to regulatory requirements and quality standards set by the regulator and CIG policies and procedures.

Articulate and communicate with fact and confidence to clients and stakeholders regarding CDD/EDD deficiencies identified as part of the review process.

Understand and apply client risk assessment standard methodology; identifying and recommending any incidences where standards could be challenged based on a structured, thought-out risk-based approach.

Identifying and assessing high risk indicators and mitigating where appropriate through the client risk assessment.

Ability to understand the identified risk of individual cases and the ML/FT and reputational impact of such risks.

Ability to undertake and document an effective customer risk assessment resulting in an appropriate risk rating.

​

Document and record full assessment including all risk factors and mitigating factors that were considered to determine final risk rating.

You will require a good understanding of CIG’s product offering; Be educated to degree level and/or have an AML or Compliance Qualification; Be detail orientated, with a high degree of accuracy; Strong IT skills are desired in all Microsoft applications; Strong organisational and time management skills; Consistently perform allocated tasks promptly within deadlines and to a high standard; Strong client communication skills (verbal and written); Be understanding of the importance of responding promptly to customer queries and providing timely feedback; Promote trust in the workplace through open and honest communication with colleagues; Be able to effectively prioritise workloads based on customer and regulatory requirements; Inspire and motivate co-workers by maintaining a positive attitude; Think outside the box’ to find a solution when a problem has been identified; Remain task focused to end result.

​

Who we are:

We're a family orientated company, with clients at the heart of everything we do. From a small investment firm established in 1996 in the Isle of Man, to a company that today boasts more than 200 employees with offices around the world. Despite our significant growth over the last two decades, the family values instilled by our founders on day one has remained intrinsic to Capital's culture and have shaped the way we operate today; Innovation, Integrity & Excellence.

​

  • Technical Support Senior Administrator

    5 months ago

    Cape Town, South Africa The Recruiters Full time

    **Salary**: - 32000 **Description**: - Our AML / CFT recruitment desk currently has a vacancy for a Technical Support Senior Administrator. - Our client is an international group offering a full suite of financial and investment solutions. - A strong and detailed knowledge of AML / CFT regulation to international standards will be required. -...

  • Senior Technical Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    O'Brien Recruitment is seeking a skilled Senior Technical Support Specialist to provide essential technical and administrative assistance to our General Manager. This role is ideal for a technically adept individual passionate about process improvement and project coordination within a collaborative engineering environment.Job Summary:We are looking for...

  • Technical Support Senior Administrator

    1 month ago

    Cape Town, Western Cape, South Africa The Capital International Group Full time

    Capital International Group: A Leader in Compliance and Risk ManagementWe are seeking a highly skilled and experienced Technical Support Senior Administrator to join our team. As a key member of our Compliance and Risk Management department, you will play a critical role in ensuring the integrity and security of our clients' data and assets.Key...

  • Technical Support Administrator

    1 month ago

    Cape Town, Western Cape, South Africa The Capital International Group Full time

    Job Title: Technical Support AdministratorCapital International Group is seeking a highly skilled and experienced Technical Support Administrator to join our team. As a key member of our Technical Support Department, you will play a crucial role in ensuring the smooth operation of our business processes and providing exceptional support to our clients and...

  • Senior Technical Support Director

    3 weeks ago

    Cape Town, Western Cape, South Africa The Capital International Group Full time

    Senior Technical Support DirectorWe are seeking a Senior Technical Support Director to lead our Technical Support team at The Capital International Group. As a key member of our management team, you will be responsible for driving the development and implementation of our technical support strategy, ensuring exceptional service delivery to our clients.Key...

  • Senior Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Job Title: Senior Technical Support SpecialistWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Communicate Recruitment. As a key member of our infrastructure team, you will be responsible for ensuring the smooth operation of our systems and providing expert user support.Key Responsibilities:Diagnose and resolve...

  • Senior Administrative Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Work Africa Full time

    Job Title:Senior Administrative Support SpecialistAbout the Role:We are seeking a highly organized and detail-oriented Senior Administrative Support Specialist to join our team at Work Africa.Key Responsibilities:Issuing of Quotes: You will be responsible for issuing quotes to customers in a timely manner, ensuring that all necessary information is included...

  • Avaya Technical Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    Job SummaryAs a Senior Avaya Telephony Engineer at Dimension Data, you will be responsible for providing technical support and expertise to clients with Avaya Aura systems. Your primary objective will be to ensure that clients' IT infrastructure and systems remain operational, through proactive monitoring, identifying, investigating, and resolving technical...

  • Technical Support Specialist

    5 months ago

    Cape Town, South Africa Sabio Group Full time

    Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...

  • Technical Manager

    5 months ago

    Cape Town, South Africa Ukuzimanya Technical Services Full time

    **Responsibilities**: Network Administration: - Configure and maintain network infrastructure, ensuring optimal performance and reliability. - Collaborate with the team to implement network security measures. System Administration: - Assist in the management and maintenance of servers and systems. - Troubleshoot and resolve hardware and software...

  • Technical Support Administrator

    6 months ago

    Cape Town, South Africa The Capital International Group Full time

    Technical Support Administrator Capital International Group is looking for a hardworking professional to join the team and provide high quality services to our clients and internal investment operational teams.​ Our Technical Support Department work collaboratively with our colleagues in all areas of the business to ensure our processes meet all...

  • Administrative Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Resourcery SA Full time

    Job SummaryResourcery SA is seeking a highly skilled Administrative Support Specialist to provide exceptional support to our clients in a dynamic and fast-paced environment. Key ResponsibilitiesProviding administrative support to senior staff members, including managing calendars, coordinating travel arrangements, and preparing presentations.Managing and...

  • Aml Support Administrator

    5 months ago

    Cape Town, South Africa The Recruiters Full time

    Our AML / CFT recruitment desk currently has a vacancy for a Technical Support Senior Administrator. Our client is an international group offering a full suite of financial and investment solutions. A strong and detailed knowledge of AML / CFT regulation to international standards will be required. **Requirements**: - Relevant degree with a formal AML...

  • Senior Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Datacentrix Full time

    Job SummaryDatacentrix is seeking a highly skilled Senior Support Engineer to join our team. As a key member of our support team, you will be responsible for providing expert-level technical support for our clients.Key ResponsibilitiesProvide technical support for Microsoft Server-related incidents and service requestsAssist with escalations from 1st and 2nd...

  • Technical Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Technical Support SpecialistAt The Legends Agency, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical and administrative support to our General Manager to ensure the efficient operation of engineering processes.Key Responsibilities:Manage technical tasks and...

  • Senior Technical Support Consultant

    4 days ago

    Cape Town, Western Cape, South Africa Sabio Full time

    Secure Real-Time Communications ExpertiseSabio is a leading independent UK Contact Centre solution supplier, collaborating with top brands globally to build high-quality, secure platforms and solutions.We strive for excellence in creating state-of-the-art real-time communications platforms and contact centre system integration. Our products and expertise...

  • Programme Support Administrator

    6 months ago

    Cape Town, South Africa The Academic Institute of Excellence (AIE) Full time

    The institute has a job opening for a **Programme Support Administrator **within our **Student Support** department. As the Programme Support Administrator, your primary objective is to provide comprehensive administrative support to the Qualifications Coordinator. This support is crucial in maintaining the academic wellbeing of students and qualifications...

  • Technical Sales Administrator

    6 days ago

    Cape Town, South Africa Alu-Cab Full time

    **Job Description: Technical Sales Administrator** **Position**: Technical Sales Administrator - Alu-Cab Fitment Centre **Department**: Sales / Admin **Reports to**: Sales Manager **Position Overview**:The Technical Sales Administrator supports the sales manager by handling administrative and technical tasks to ensure smooth and efficient sales...

  • Senior Technical Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa The Capital International Group Full time

    Key Responsibilities:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Capital International Group. As a key member of our Technical Support Department, you will be responsible for ensuring our processes meet all relevant internal and international regulatory policy and procedural requirements.In this role, you will work...

  • Senior Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Uptime Solutions Ltd Full time

    About Uptime Solutions Ltd: We are a professional, agile, and innovative company that provides white-label IT Support and NOC services to MSPs. Our mission is to enable our partners to extend their services to their customers. This role involves working with a leading UK-based MSP who will provide further training to assist the successful candidate in...