Technical Support Administrator

Technical Support Administrator

Capital International Group is looking for a hardworking professional to join the team and provide high quality services to our clients and internal investment operational teams.​

Our Technical Support Department work collaboratively with our colleagues in all areas of the business to ensure our processes meet all relevant internal and international regulatory policy and procedural requirements.

We are looking for applicants to be educated to degree standard and/or hold a formal AML qualification, gained within the last four years.

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What you’ll do:

The work will be varied and some will be project based.The project focus will be directed by CIG’s Senior Management Team and will be in addition to supporting the wider business with ‘BAU’ activities as required and directed by your line manager.

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Initially the project focus will be to review our back book of client records to ensure regulatory adherence to AML CFT legislation and ensure we can provide quality services to our clients and introducers with the implementation of a new iDCRM platform. It will then be focused on remediation and onboarding of accounts.

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For the initial project you will conduct periodic risk assessments in line with regulatory requirements and CIL’s quality standards.Undertake and document an effective customer risk assessment in line with the appropriate risk rating of the account

​Collect and assess CDD / EDD in line with CIL’s regulatory policy requirements

​With the implementation of our new iDCRM system, review and update where necessary our client and introducer records to ensure their roles and relationships are accurately reflected on the system

​Liaising and responding to clients and introducers within the scope of project requirements

​Responsibility for initial vetting of new business applications and completion of the account opening process, to include individual, corporate, trusts and complex structures

​Assessment and validation of documentation provided as part of the onboarding process to ensure a clear understanding of the client relationship which will be recorded with detailed rationale

​You will be actively involved in a variety of team and company projects that will ensure regulatory adherence to AML CFT legislation, provide quality services to our clients and introducers and support the wider Investment Operations teams.

​You will be required to conform to the Company’s AML procedures and guidelines at all times

​You may, from time to time, be required to undertake other activities of a similar nature within your capabilities in other teams, as requested by your line manager.

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At all times the Groups values should be at the heart of everything and consistency of evidence of adherence to the values will be a key aspect of the role.

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Excellence – You will be constantly finding ways to ensure that the service we offer our clients, both internal and external, is faultless. Developing yourself and others to be the very best at what you/they do and to be the very best version of themselves/yourself.

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Integrity – We are a regulated Investment firm and as a result everything you do must be driven by impeccable ethics. Trust and integrity are key to this and all roles.

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Innovation – as a leader in your field, you will be instrumental in driving the organisation forward in terms of new solutions, new technological outcomes, and new ways of working, ensuring we can continue to deliver our objectives against cost, value, and service. 

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What you’ll need to succeed:

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Technical Skills

Professional Knowledge

Application of Professional Knowledge

Ability to interpret AML/CFT regulatory obligations and apply in a practical and pragmatic manner.

Awareness of current regulatory and group AML/CFT requirements.

Awareness of AML/CFT transactional activity regulatory standards and requirements

Apply knowledge and professional judgement when undertaking client risk assessments and document fully throughout the life of the client relationship.

Demonstrable experience in conducting customer due diligence (CDD) and enhanced due diligence (EDD) processes.This includes collecting and assessing CDD/EDD against regulatory policy requirements in line with a risk-based approach.

Ability to validate and verify Source of Funds and Source of Wealth requirements with the ability to validate and verify both using independent sources.

Apply knowledge to conduct new business risk assessments with due regard to regulatory requirements and quality standards set by the regulator and CIG policies and procedures.

Articulate and communicate with fact and confidence to clients and stakeholders regarding CDD/EDD deficiencies identified as part of the review process.

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Understand and apply client risk assessment standard methodology; identifying and recommending any incidences where standards could be challenged based on a structured, thought-out risk-based approach.

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Identifying and assessing high risk indicators and mitigating where appropriate through the client risk assessment.

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Ability to undertake and document an effective customer risk assessment resulting in an appropriate risk rating.

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Document and record full assessment including all risk factors and mitigating factors that were considered to determine final risk rating.

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Be educated to degree level and/or have an AML or Compliance Qualification would be advantageous

​Be detail orientated, with a high degree of accuracy

​Strong IT skills are desired in all Microsoft applications

​Strong organisational and time management skills

​Consistently perform allocated tasks promptly within deadlines and to a high standard

​Strong client communication skills (verbal and written)

​Be understanding of the importance of responding promptly to customer queries and providing timely feedback

​Promote trust in the workplace through open and honest communication with colleagues

​Be able to effectively prioritise workloads based on customer and regulatory requirements

​Inspire and motivate co-workers by maintaining a positive attitude

​Think outside the box’ to find a solution when a problem has been identified

​Remain task focused to end result

​Strong client communication skills (verbal and written) in relation to complex but routine matters

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Who we are

We're a family orientated company, with clients at the heart of everything we do. From a small investment firm established in 1996 in the Isle of Man, to a company that today boasts more than 200 employees with offices around the world. Despite our significant growth over the last two decades, the family values instilled by our founders on day one have remained intrinsic to Capital's culture and have shaped the way we operate today; Innovation, Integrity & Excellence.

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Our promise to you

Not only do we offer competitive salaries, we have lots of other benefits including private health care and life insurance, flexible hours, access to a pension scheme, volunteering opportunities for those who love to give back, training and development opportunities for those looking to drive their career even further and opportunities to take advantage of our own products.

If the benefits don’t win you over, how about our positive, supportive and engaging colleagues, we’re proud of every single person who forms the Capital family.

At Capital, we pride ourselves on fostering a workplace built on trust, open communication, and a commitment to excellence. Our core behaviours shape our culture, defining how we collaborate, solve problems and celebrate success.

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Transparent Communication: Embrace open dialogue and transparency. Your voice matters Excellence Commitment: Keep promises, deliver quality work, and take ownership. Respectful Collaboration: Value diverse perspectives through constructive discussions. Result Recognition: Celebrate success and take pride in your impact. Team Synergy: Stand by your decisions, support your team, and take pride in our collective achievements.

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