Technical Support Senior Administrator

1 month ago

Cape Town, Western Cape, South Africa The Capital International Group Full time

Capital International Group: A Leader in Compliance and Risk Management

We are seeking a highly skilled and experienced Technical Support Senior Administrator to join our team. As a key member of our Compliance and Risk Management department, you will play a critical role in ensuring the integrity and security of our clients' data and assets.

Key Responsibilities:

  • Conduct periodic risk assessments and document customer risk assessments in line with regulatory requirements and CIG's quality standards.
  • Collect and assess CDD/EDD in line with CIG's regulatory policy requirements.
  • Review and update client and introducer records to ensure their roles and relationships are accurately reflected on our new iDCRM system.
  • Liaise and respond to clients and introducers within the scope of project requirements.
  • Contribute to a variety of team and company projects that ensure regulatory adherence to AML/CFT legislation, provide quality services to our clients and introducers, and support the wider Investment Operations teams.
  • Conform to the Company's AML procedures and guidelines at all times.
  • Undertake other activities of a similar nature within your capabilities in other teams, as requested by your line manager.

Requirements:

  • Strong knowledge of AML/CFT regulation to international standards.
  • Full understanding of current regulatory and group AML/CFT requirements.
  • Ability to interpret AML/CFT regulatory obligations and apply in a practical and pragmatic manner.
  • Relevant and up-to-date knowledge of AML/CFT international regulatory standards and requirements.
  • Strong IT skills in Microsoft applications.
  • Strong organisational and time management skills.
  • Consistently perform allocated tasks promptly within deadlines and to a high standard.
  • Strong client communication skills (verbal and written).
  • Understanding of the importance of responding promptly to customer queries and providing timely feedback.
  • Promote trust in the workplace through open and honest communication with colleagues.
  • Ability to effectively prioritise workloads based on customer and regulatory requirements.
  • Inspire and motivate co-workers by maintaining a positive attitude.
  • Think outside the box' to find a solution when a problem has been identified.
  • Remain task-focused to end result.

About Us:

We're a family-oriented company, with clients at the heart of everything we do. From a small investment firm established in 1996 in the Isle of Man, to a company that today boasts more than 200 employees with offices around the world. Despite our significant growth over the last two decades, the family values instilled by our founders on day one have remained intrinsic to Capital's culture and have shaped the way we operate today; Innovation, Integrity & Excellence.

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