Technical Support Administrator

1 month ago

Cape Town, Western Cape, South Africa The Capital International Group Full time
Job Title: Technical Support Administrator

Capital International Group is seeking a highly skilled and experienced Technical Support Administrator to join our team. As a key member of our Technical Support Department, you will play a crucial role in ensuring the smooth operation of our business processes and providing exceptional support to our clients and internal teams.

Key Responsibilities:
  • Conduct periodic risk assessments in line with regulatory requirements and CIL's quality standards.
  • Undertake and document an effective customer risk assessment in line with the appropriate risk rating of the account.
  • Collect and assess CDD / EDD in line with CIL's regulatory policy requirements.
  • Review and update client and introducer records to ensure their roles and relationships are accurately reflected on the system.
  • Liaise and respond to clients and introducers within the scope of project requirements.
  • Responsibility for initial vetting of new business applications and completion of the account opening process.
  • Assessment and validation of documentation provided as part of the onboarding process.
  • Active involvement in team and company projects to ensure regulatory adherence to AML CFT legislation.
Requirements:
  • Education to degree level and/or AML or Compliance Qualification.
  • Strong IT skills in Microsoft applications.
  • Excellent organizational and time management skills.
  • Strong client communication skills (verbal and written).
  • Ability to prioritize workloads based on customer and regulatory requirements.
  • Ability to inspire and motivate co-workers.
About Us:

Capital International Group is a family-oriented company with a strong commitment to innovation, integrity, and excellence. We pride ourselves on fostering a workplace built on trust, open communication, and a commitment to excellence. Our core behaviors shape our culture, defining how we collaborate, solve problems, and celebrate success.

We offer a competitive salary, private health care, life insurance, flexible hours, access to a pension scheme, volunteering opportunities, training and development opportunities, and opportunities to take advantage of our own products.

At Capital, we value diverse perspectives, constructive discussions, and team synergy. We celebrate success and take pride in our collective achievements.

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