Senior Technical Support Director

3 weeks ago


Cape Town, Western Cape, South Africa The Capital International Group Full time

Senior Technical Support Director

We are seeking a Senior Technical Support Director to lead our Technical Support team at The Capital International Group. As a key member of our management team, you will be responsible for driving the development and implementation of our technical support strategy, ensuring exceptional service delivery to our clients.

Key Responsibilities:

  • Strategic Leadership: Provide strategic guidance and direction to the Technical Support team, ensuring alignment with the company's overall objectives.
  • Team Management: Lead and manage the Technical Support team, fostering a culture of excellence, innovation, and customer satisfaction.
  • Quality Assurance: Oversee the development and implementation of quality assurance processes, ensuring compliance with regulatory standards and operational excellence.
  • Performance Monitoring: Monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions to drive continuous excellence.
  • Regulatory Compliance: Ensure adherence to CIL's processes and procedures, demonstrating an in-depth understanding of the departmental risk management framework.

Requirements:

  • Experience: Minimum 24 months experience in a similar role, with a strong track record of leadership and technical expertise.
  • Leadership: Proven leadership experience, with a minimum of 24 months managing a large team.
  • Communication: Excellent verbal and written communication skills, with the ability to engage effectively with clients and colleagues.
  • Tech Savvy: Strong technical skills, with proficiency in IT and organizational systems.
  • Excellence: Commitment to upholding the company's values of excellence, integrity, and innovation, driving faultless service and ethical conduct.

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