Workforce Planning Specialist

1 month ago


Cape Town, Western Cape, South Africa TFG Human Resources Full time
Job Title: Workforce Management Analyst

TFG Human Resources is seeking a highly skilled Workforce Management Analyst to join their team.

  • Develop business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment.
  • Provide scheduling and forecasting solution that is aligned to business strategies and budgets.
  • Collects and maintains data associated with store trade for both long and short term periods to continuously develop model and identify patterns.
Key Responsibilities:Data Analysis (Workforce & Store Operations)
  • Identify the characteristics that affect staffing and scheduling (Store size, brand format, trading patterns).
  • Analyse the current factors affecting overstaffing & understaffing.
  • Identify the entities affected by WFM.
  • Identify the business factors that have an impact on scheduling patterns.
Calculating Staffing Requirements
  • Outline the steps of calculating staff needs.
  • Identify the components of staff workload.
  • Define the store operations / customer service impact when staff is added or reduced.
  • Define and Calculate the occupancy and productivity measures.
Requirements:
  • Degree in business, BSC, stats or IT (Mathematics) or 3 years relevant experience.
  • Experience with WFM software (preferable).
  • 2-3 years Data analysis / Data Mining experience.
  • Computer literate with advanced knowledge of excel.

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.



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