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Client Services Agent B2C UK

4 months ago

Cape Town, South Africa The Legends Agency Full time

Client Services Agent B2C UK

Cape Town, R18 000 to R22 000 + Com

Leading Estate Agent comparison site operating in the UK, specializes in analyzing extensive property data to facilitate informed decision-making for customers seeking to compare Estate Agent performance seeks a Client Services Agent to focus on their B2C clientele.

The Client Servicea B2C role is a critical position within the company, responsible for delivering exceptional customer service to clients seeking to compare Estate Agents for selling their homes.



The ideal candidate will possess a degree qualification, along with strong administrative skills, including proficiency in Excel.

The role requires English-speaking candidates with 1-5 years prior experience in customer service, ideally within the UK market.

Key Responsibilities:

1. Provide prompt and courteous customer support to individuals seeking to compare Estate Agent performance for selling their homes.

2. Assist customers in navigating the company's platform, explaining features, and guiding them through the comparison process.

3. Respond to customer inquiries via multiple communication channels, including phone, email, and live chat, ensuring timely resolution of issues and concerns.

4. Utilize analytical skills to interpret property data and present relevant information to customers to aid in their decision-making process.

5. Collaborate with internal teams to address customer feedback, improve service offerings, and enhance the overall customer experience.

6. Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.

7. Conduct follow-up communication with customers to ensure satisfaction and gather feedback for continuous improvement.

8. Stay updated on industry trends, market dynamics, and regulatory changes affecting the real estate sector in the UK.

Requirements:

1. Bachelor's degree in a relevant field, preferably with a focus on Property or related disciplines.

2. Previous experience in customer service roles, ideally within the UK market.

3. Excellent communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner.

4. Proficiency in administrative tasks, including data entry, record-keeping, and report generation using Microsoft Excel.

5. Strong interpersonal skills with a customer-centric approach and the ability to empathize with clients' needs and concerns.

6. Ability to work independently and as part of a team in a fast-paced, dynamic environment.

7. Attention to detail and accuracy in handling customer information and property data.

8. Familiarity with CRM software and other relevant tools for managing customer interactions is advantageous.

9. Knowledge of the real estate industry, including an understanding of Estate Agent functions and performance metrics, is desirable but not essential.