Associate Service Transition Manager

3 months ago


Cape Town, South Africa Advania UK Full time

**Associate Service Transition Manager**

**About Us**:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

**Position Overview**:
We have an opening for an Associate Service Transition Manager to join our team.

In this role, you'll support profitable and successful transitions of new clients into or out of our organization as well as take ownership of project transitions. It's a diverse role where you will get exposure to a host of different clients.

**Responsibilities**:

- Support profitable and successful transitions of new clients into or out our business
- Take ownership of project transitions
- Ensure successful transition of new or changed services from sale, through the project phase, and into normal service support
- Ensure relevant support teams are fully equipped to deliver services according to SLA
- Own comprehensive end-to-end Service Transition & Project Process
- Continuously review and improve the process

**Qualifications & Experience**:

- Understanding of Service Transition in an IT or Managed Services environment
- Understanding and experience of Service Operations and Project Management principles
- Experience of fast paced delivery environments with competing priorities
- Maintain project plans and RAID Logs
- Strong analytical and problem-solving skills
- ITIL v3 or above

**Click here** for the list of benefits.

This is a remote-first hybrid role. **See here** for details about our hybrid workstyle.

**Our Selection Process**:



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