Current jobs related to 1st Line IT OPS Support Engineer - Johannesburg - Deka Minas (Pty) Ltd

  • 1st and 2nd Line Support Technician and Fibre

    6 months ago

    Johannesburg, South Africa Global Platinum Solutions Full time

    A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng. The First Line Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB. Shift...

  • 1st Line Risk Analyst

    6 months ago

    Johannesburg, South Africa FNZ Full time

    Role Description This role has been created to support the delivery of risk event reporting and ensure that any event is timely and accurately with appropriate actions to mitigate future risk. The 1st Line l Risk Analyst will also support the 1st Line Risk Senior Analyst as well as the 1st Line Risk Manager as required. Specific Role Responsibilities -...

  • 1st Line Support Agent

    6 months ago

    Johannesburg, South Africa Edge Executive Search Full time

    A Telecoms company in Johannesburg North specialising as an Internet Service provider is recruiting a 1st Line support agent / Field Technician. **Requirements**: - Troubleshoot technical issues relating to Data, VOIP, Firewalling - Create and manage support tickets to ensure matters are attended to promptly - Guide clients through troubleshooting steps...

  • Head of 1st Line Risk and Control

    3 months ago

    Johannesburg, South Africa FNZ Full time

    Role Description Summary of Focus - Manage a team to successfully deliver 1st Line Risk Services for FNZ SA including Risk Event Management, Financial Crime, Risk Identification and Management and Audit engagement / management. - The maintenance and development of our robust controls framework that limits breaches across FNZ SA. - Work with FNZ senior...

  • Head of 1st Line Risk and Control

    2 months ago

    Johannesburg, South Africa FNZ Full time

    Role Description Summary of Focus - Manage a team to successfully deliver 1st Line Risk Services for FNZ SA including Risk Event Management, Financial Crime, Risk Identification and Management and Audit engagement / management. - The maintenance and development of our robust controls framework that limits breaches across FNZ SA. - Work with FNZ senior...

  • 1st Line Risk Oversight Manager

    2 months ago

    Johannesburg, South Africa FNZ Full time

    Role Description Specific Role Responsibilities- Drive the use of the Firm’s designated risk system as the sole repository for Risk Event Information.- Ensure key person dependency is identified and remediated swiftly.- Support the first line of defence with any risk related queries extending through business continuity, RCSA, Control Testing, Operational...

  • Biz Dev Ops Lead

    7 months ago

    Johannesburg, South Africa RecruitU Full time

    Biz Dev Ops Lead | Permanent | Hybrid (Johannesburg Northern Suburbs) A banking and financial services company is requiring a Biz Dev Ops Lead to join their team on a permanent basis. Job purpose Job responsibilities Architect, develop, support and maintain enterprise DevOps principles and practices. Lead, mentor and guide DevOps engineers in the design,...

  • Support Engineer

    8 months ago

    Johannesburg, South Africa Elite Search and Selection Full time

    Requirements: Very good communication skills – MUST HAVE Previous network support experience within a Service Desk environment, ideally within an ISP Professional with a calm manner, even under pressure Hands-on experience with network equipment, ideally with vendors such as Cisco and Juniper Good understanding of networking concepts, protocols and...

  • Cdh Ops Support

    7 months ago

    Johannesburg, South Africa Nedbank Full time

    **Job Requisition and Talent Aquisition** - Job Title: CDH Ops Support- REQ: 128420- TA: Saranya Govender**Job Family** - Administration, Operations and Facilities **Career Stream** - Administration, Transactional Processing and Production**Leadership Pipeline** - Manage Self: Technical**Job Purpose** - To provide administration support and specialist...

  • Windows Server Support Engineer

    4 weeks ago

    Johannesburg, South Africa Blueion Support Services Full time

    Job title : Windows Server Support EngineerJob Location : Gauteng, JohannesburgDeadline : December 28, 2024Quick Recommended Links Jobs by Location Job by industries The main job function supporting a global 24/7 Microsoft-based infrastructure across multiple datacentres (Windows Server 2022 and SQL Server 2022) Working in an Operations Centre, part of a...

  • Support Ops Coordinator

    7 months ago

    Johannesburg, South Africa Isilumko Staffing Full time

    One of the Top ridesharing companies is looking for an action orientated, team player, who is not afraid to interact with local and international stakeholders and who is deadline driven, must have excellent verbal and written communication, to fill the Support Ops Coordinator Role.DutiesAssist in executing the vision, strategy and tactics for the growth of...

  • Windows Server Support Engineer

    3 weeks ago

    Johannesburg, South Africa Blueion Support Services Full time

    Job title : Windows Server Support Engineer Job Location : Gauteng, Johannesburg Deadline : December 28, 2024 Quick Recommended Links Jobs by Location Job by industries The main job function supporting a global 24/7 Microsoft-based infrastructure across multiple datacentres (Windows Server 2022 and SQL Server 2022) Working in an...

  • Engineer: Level 2 Connectivity Support

    2 months ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    - To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. - To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. - To monitor, track and coordinate all Connectivity Support...

  • Engineer: Level 2 Connectivity Support

    4 weeks ago

    Johannesburg, South Africa Vox Telecommunications Full time

    To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.To monitor, track and coordinate all Connectivity Support functions...

  • Engineer: Level 3 Connectivity Support

    2 months ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    - To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. - To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. - To monitor, track and coordinate all Connectivity Support...

  • 1st Line Support Agent

    7 months ago

    Johannesburg, South Africa Qetello Holdings Full time

    **_ Duties and Responsibilities:_** **The Support role**: - Diagnose and troubleshoot issues related to the software, hardware and network connectivity. - Provide step-by-step guidance to customers to resolve problems efficiently. - Escalate complex issues to appropriate teams for further investigation and resolution - Document all customer interactions and...

  • Analyst Kyc Cibw Ops

    6 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary The...

  • Engineer: Level 3 Connectivity Support

    4 weeks ago

    Johannesburg, South Africa Vox Telecommunications Full time

    To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.To monitor, track and coordinate all Connectivity Support functions...

  • Engineer: Level 2 Connectivity Support

    2 months ago

    Johannesburg, South Africa Vox Telecommunications Full time

    To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.To monitor, track and coordinate all Connectivity Support functions...

  • Engineer: Level 2 Connectivity Support

    2 months ago

    Johannesburg, South Africa Vox Telecommunications Full time

    To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. To monitor, track and coordinate all Connectivity Support functions...

1st Line IT OPS Support Engineer

3 months ago

Johannesburg, South Africa Deka Minas (Pty) Ltd Full time

Our IT OPS Support Team is expanding, and we are excited to announce a new opportunity for 1st Line IT OPS Support Engineers. This role reports to the ITOPS Support Lead and involves supporting business end users, maintaining desktop operating systems, and performing general maintenance on all IT-related hardware and software. This role offers exposure to a variety of IT-related projects and activities.

Key Responsibilities include:

  • Diagnosing and resolving software issues (operating systems, MS Office, Office 365, etc.).
  • Troubleshooting hardware problems on laptops, conference units, desktops, monitors, and headsets.
  • Installing and configuring computer hardware, operating systems, and applications.
  • Resolving system and network issues.
  • Assisting staff with system setups or troubleshooting via face-to-face or phone communication.
  • Managing user accounts, profiles, and password issues.
  • Logging all user incidents and requests in the service management system.
  • Responding to call-outs within agreed time frames.
  • Providing desktop and network support to customers as part of the team.
  • Setting up workstations and peripherals for end-users.
  • Replacing desktop components as needed.
  • Ensuring continuous application of software updates and patches.

Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.

  • Providing technical support for meetings, both in-office and offsite.
  • Testing and evaluating new technologies.
  • Training staff on using hardware and software systems.

Minimum Requirements:

  • MCP/A+/N+/M365 Certification or equivalent.
  • 4-6 years of experience in desktop support/Tier 1 IT support.
  • Experience administering and supporting Microsoft AD and/or Entra ID.
  • Proficiency in installing and supporting desktop operating systems and Office 365 applications.
  • Skills in troubleshooting desktops, printers, and network issues.
  • Ability to manage antivirus and security concerns.
  • Capacity to prioritize tasks and work under pressure.
  • Attention to detail and adherence to policies.

Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.