Guest Relations Officer

3 weeks ago

Stellenbosch, South Africa Generico Recruitment Pty Ltd Full time

We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures

•Check-in and check-out guests

•Pass all relevant guest information on to various departments as required;

•Assist guests with bookings, tours and transfers, build and create guests’ itineraries;

•Ensuring that all guest information and rates are correct;

•Update guests’ profiles on Protel;

•Report to the manager on duty regarding any related maintenance concerns

•Manage:

oDay sheet – guests itinerary document;

oGuests' daily Call log;

oCalls and guest concerns;

•Assist reservations with lodge guests’ bookings, and messages;

•Assist Spa, Housekeeping

•Assist with lunch and dinner bookings 

•Do a thorough handover with the Night Auditor & early/late shift Guest Relations;

•Ensure all transfers are booked, tracked and charged;

•Required 2 Night audit duties per month

REQUIREMENTS:

•Hospitality Certificate/Diploma;

•At least 2-3 years experience in a similar role;

•Very strong computer and great administration skills;

•Passionate about the hospitality industry;

•Excellent interpersonal- & communication skills, written and verbal in English (in person and telephonic);

•Strong customer service orientation with excellent people skills;

•Ability to maintain a professional working relationship with all departments and across cultures and religions;

•Comfortable in dealing with very distinguished clientele

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