See more Collapse

Consultant, Technical Solutions

1 month ago

Johannesburg, South Africa VISA Full time

Job Description And Responsibilities

Job Description

The Technical Solutions consultant is a subject matter expert within the function, providing excellent technical support and acting as a consultant across all Visa products in their area of responsibility.

This role is responsible for providing consultation level expertise to internal and external clients primarily on Visa Risk Manager (VRM), Loyalty Solutions and Visa Resolve Online (VROL). The incumbent is also expected to expand their area on responsibility to include coverage of other products such as, Visa Analytics Platform (VAP), Visa Instalments (VIS), Visa Transaction Controls (VTC) and any other product that might be added. The role is also responsible for supporting CEMEA wide Payment Flow initiatives and product activations. The incumbent will work in collaboration with Client Resolution, Product, Implementation, Technology, Partners, and clients across all markets. The Technical solutions resources are expected to provide Global and product teams with market intelligence and product performance insights. Projects and support cases will vary from moderate to complex depending on client or market maturity.

Additionally, the Technical Solutions Consultant will work cross functionally with peers from other regions using the follow the sun support model. The incumbent will demonstrate an in-depth technical knowledge of all products and services under the Platforms family representing all aspects of Visa technical support infrastructure. The incumbent will also develop and train team members and act as role model/leader within team.

Key Responsibilities.

Manages strategic business relationships with clients and partners to accelerate speed to revenue for products and services across CEMEA. Collaborate with Product team to review and drive adoption of new products and services and translate the Visa technical requirements for our clients.  Provide technical and operational support to Visa clients and partners. Act as the voice of the client to other internal groups, including Product and Technical teams. Proactively resolve, own, and manage stakeholder communication on all business & technical problems on all platform products and services. Understand customer needs, business requirements, and priorities to develop solutions and recommendations based on business needs. Manage the on boarding, solutioning and support of detailed systems solutions for clients. Manage and troubleshoot escalated technical problems, interfacing with Product Development, and Operations teams.  Identify, troubleshoot, and resolve moderately complex processing, application usage, or business issues to exceed customer expectations. Promote and deliver consultancy and bespoke training to clients. Build and enhance positive working relationships with clients and partners to develop solutions and optimal way of working.  Lead client discussions, representing products and services from both a technical and business perspective. Manage technical communications with client’s technical team, project team, customer services team and senior executives. Identify, troubleshoot, and resolve queries relating to the Application Programming interfaces (APIs), XML files, SOAP REST and JSON messages. Identify, troubleshoot, and resolve moderately complex processing, application usage, or business issues to exceed customer expectations. Maintain strong relations amongst team, as well as with key stakeholders (Client Resolution, Client Success, Product, and Technology). Train and coach team members on products & services essential for day-to-day operations to ensure customer expectations are exceeded. Manage high priority incidents by taking full ownership, engaging with senior management for escalations and the ability to provide an Executive Summary to senior management. Designing and implementing tools, processes, and procedures (e.g. macros, database queries, reporting) to improve the team’s productivity and efficiency in handling client queries.

Minimal travel may be required

Qualifications

• Ideally educated to degree level, or equivalent in Computing or business-related subjects would be an advantage.
• Ideally a minimum of 3 years’ experience of payment processing, ecommerce systems, Dispute Resolution or Risk management function.
• Minimum of 3 years’ experience in a Customer support /Account Management role in financial services, software or information services
• Intermediate-level knowledge of multiple programming / scripting languages. (Java, C/C++, Perl, PHP, etc.)
• Ability to read, analyse, system Logs and error/exception handling logs.
• Demonstrated success in customer relationship management
• Able to convey technical and business issues and solutions to various internal and external audiences effectively to support organizational plans.
• Understanding of key business metrics and how to use data to inform business decisions
• Proven ability to manage complex technical systems across several products, platforms and services
• Able to shift priorities and demonstrate a proactive willingness to influence others, and manage customer expectations
• Familiar with Payment Industry Standards and their application
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
• Enjoys learning about complex concepts and finding effective ways to communicate them in a clear, concise manner.
• Willingness to travel
• Comfortable using standard MS Office tools (e.g. MS Excel, PowerPoint, Word, Visio, etc.)

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We have other current jobs related to this field that you can find below

  • Consultant, Technical Solutions

    4 weeks ago

    Johannesburg, South Africa Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Technical Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Stanchion Payment Solutions Full time

    DEFINITIONFulfil the technical implement and software delivery of Professional Services to Stanchion customers.SKILLSEXPECTATIONS:The Technical Consultant has the following primary responsibilities:Within the scope of the relevant projects, act as a technical consultant to the client on ACI Payments products and customizations. Ensure that solutions and...

  • Technical Solutions Consultant

    1 month ago

    Johannesburg, South Africa CorePlan Full time

    **Who We're Looking For** Are you a technical wizard with a passion for customer success? Do you have a knack for understanding complex systems and translating them into practical solutions? If you're a master of software, APIs, and integrations, CorePlan wants you on board. We're seeking a Technical Solutions Consultant to join our Customer Success team....

  • Technical Solutions Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa CorePlan Full time

    Who We're Looking ForAre you a technical wizard with a passion for customer success? Do you have a knack for understanding complex systems and translating them into practical solutions? If you're a master of software, APIs, and integrations, CorePlan wants you on board.We're seeking a Technical Solutions Consultant to join our Customer Success team. Your...

  • Lead Solutions Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Open Text Corporation Full time

    Lead Solutions Consultant (Application Delivery Management):Req id: Johannesburg, GT, ZAMicro Focus (now OpenText) is one of the world's largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at...

  • Technology Solutions Consultant

    4 weeks ago

    Johannesburg, South Africa Pink Elephant Full time

    JOB TITLE - TECHNOLOGY SOLUTIONS CONSULTANT As a Technology Solutions Consultant, you will lead projects for customer product needs together with the day-to - day technical escalations in order to maintain the success of our customers. You have the ability to absorb complex technical concepts and to communicate them to both technical and non - technical...

  • Principal Solutions Consultant

    2 weeks ago

    Johannesburg, South Africa Open Text Corporation Full time

    **Principal Solutions Consultant**: - Req id: 40642- Johannesburg, GT, ZA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The...

  • Principal Solutions Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Open Text Corporation Full time

    Principal Solutions Consultant: Req id: Johannesburg, GT, ZAOPENTEXT THE INFORMATION COMPANYAs the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.The OpportunityAs part of the Open Text...

  • Technical Consultant

    3 weeks ago

    Johannesburg, South Africa AdaptIT Full time

    Position reports to: Line Manager Direct Reports: N/A Office Location: PURPOSE OF THE POSITION The Technical Consultant forms part of the Support team. The Support team ensures that software is effectively implemented, maintained and continues to provide up time within the customer. Customers are enterprise wide and across the African continent. The...

  • Technology Solutions Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Pink Elephant Full time

    JOB TITLE - TECHNOLOGY SOLUTIONS CONSULTANTAs a Technology Solutions Consultant, you will lead projects for customer product needs together with the day-to- day technical escalations in order to maintain the success of our customers.You have the ability to absorb complex technical concepts and to communicate them to both technical and non- technical audience...

  • Technical Consultant

    4 weeks ago

    Johannesburg, South Africa Edge Executive Search Full time

    Our client who is a top-tier software partner implementing and supporting Service Management, Operation Management, Risk Management and Contract Management solutions in South Africa and globally, is looking for a Technical Consultant to join their team. **DUTIES INCLUDE**: - Co-deliver design thinking workshops with customers and account teams -...

  • Technical Solution Architect – Data Management

    4 weeks ago

    Johannesburg, South Africa Oracle Full time

    Responsible for providing strategic solution architecture guidance to key Financial Services customers in their Finance (& Risk) transformation journey, this role brings together deep consulting/industry experience related to deploying Finance, Analytical and Data solutions for the Financial Services Industry combined with a strong Oracle ERPM and/ or OFSAA...

  • Technology Solutions Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Profession Hub Full time

    As a Technology Solutions Consultant, you will lead projects for customer product needs together with the day-to-day technical escalations in order to maintain the success of our customers.You have the ability to absorb complex technical concepts and to communicate them to both technical and non-technical audiences alike, and the ability to interact with the...

  • Technical Consultant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Thales Full time

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Lead Solutions Consultant

    2 weeks ago

    Johannesburg, South Africa Open Text Corporation Full time

    **Lead Solutions Consultant (Application Delivery Management)**: - Req id: 37777- Johannesburg, GT, ZAMicro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and...

  • Technical Solution Architect – Data Management

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ll Oefentherapie Full time

    Responsible for providing strategic solution architecture guidance to key Financial Services customers in their Finance (& Risk) transformation journey, this role brings together deep consulting/industry experience related to deploying Finance, Analytical and Data solutions for the Financial Services Industry combined with a strong Oracle ERPM and/ or OFSAA...

  • Senior Technical Aris Consultant

    2 weeks ago

    Johannesburg, South Africa Tych Business Solutions Full time

    **Job ID**: 67049**Date Posted**: Posted 48 mins ago**Location**: Sandton, Johannesburg**Job Title**: SENIOR TECHNICAL ARIS CONSULTANT - SANDTON - GAUTENG - Document and archive each project in a timely and consistent manner for retention and future use. - Develop and document software systems and tools to solve critical business problems. - Comprehensive...

  • Senior Technical Consultant

    2 weeks ago

    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Consultant** - REQ 133456 - Keabetswe Modise**Job Family** - Information Technology **Career Stream** - Application Development**Leadership Pipeline** - Manage Self: Leading Expert **Job Purpose** - To be the custodian of technical thought leadership within Group Technology (GT) environment by providing expertise,...

  • Senior Technical Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Network Contracting Full time

    Create a competitive advantage by consulting and providing advice on systems, processes,frameworks and products in line with the company strategy. Ensure the delivery of the design through consulting, identifying and collaborating with stakeholders. Keep GT accountable for all technical deliverables. Provide guidance and support regarding technology...

  • Lead Solutions Consultant

    1 month ago

    Johannesburg, South Africa opentext Full time

    Micro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time. **The opportunity**: We are looking for highly motivated, ambitious,...